Change and Configuration Management Specialist

2 weeks ago

Washington, United States ActioNet Full time

ActioNet has an immediate opportunity for a Change and Configuration Management Specialist, requiring a Public Trust clearance, in the Washington DC area. Hybrid work available 2 days/week onsite, subject to change.

 ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA, that works with the Federal Government.

In this role, you will ensure cohesiveness between all Tiers, develop, execute process improvements, and ensure high levels of customer satisfaction.  The right candidate will work well with a team, exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment. 

Responsibilities:
  • Perform Change and Configuration Management functions in the SharePoint KSN forms and in ServiceNow, the ticketing system.
  • Develop ITIL-focused Change and Configuration Management processes and procedures.
  • Integrate Change and Configuration Management processes.
  • Perform quality assurance/quality control on Change Requests.
  • Attend meetings and take minutes for incorporation into official agendas and Change Requests.
Skills Required:
  • Bachelor’s degree in Information Technology or related field and 8 years of IT experience, or 14 years of IT experience.
  • Certification in ITIL v4 or v3. 
  • Experience with ITIL-focused IT Change and Configuration Management procedures, goals, and principles.
  • Experience developing process and procedure documents.
  • Experience with ServiceNow.
  • Experience tracking and resolving incidents via ticket queue.
  • Experience integrating Change Control with Configuration Management processes.
  • Experience managing data.
  • Experience validating deliverable quality prior to submission.
  • Experience collaborating in a team setting, communicating and driving performance with a range of colleagues.
  • Excellent written communication skills.
  • Self-motivated to take ownership of projects.
Skills Preferred:
  • Experience working with a large organization (>35,000 customers).
  • Experience collaborating with peer and client teams.
  • Experience working remotely and onsite.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator

Why ActioNet? At ActioNet, our Passion for Quality is at the heart of everything we do:
  • We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
  • We are committed to our customers by driving and sustaining Service Delivery Excellence
  • We are committed to give back to our Community, help others and make the world a better place for our next generation
ActioNet is proud to be named as a Top Workplace for the tenth year in a row (2014 - 2023).   We have 98% of Customer retention rate.  We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.  Are you ready to make a difference? ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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