Enterprise Systems IT Administrator

1 month ago

Dover, United States City of Dover Full time

The City of Dover Information Technology Director is seeking a professional individual to perform highly responsible work administering and maintaining the operation of the City's information technology systems. This includes the responsive and accurate administration of municipal core systems, with a focus on enterprise applications, as well as user account management.

This is a full time, 40 hour per week position. $1,213.20 to $1,758.40 per week. Position is open until filled.

DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):

1. Monitoring and proactive maintenance of current City information systems, with a focus on enterprise application systems, including servers and server-based applications. Scheduled after-hours maintenance of assigned systems and services.

2. Administration and management of key municipal on premise and cloud-based applications, i.e. financial management system, e-mail, business management, facility security and management, performance management, document editing and signature. SQL query, custom report creation and support of associated web applications in areas listed.

3. Follow documented procedures related to assigned duties. Audit assigned systems and services per administrative procedure. Ability to learn and document work processes. Collaborate with municipal employees and vendors to find efficiencies and service improvements within those processes.

4. As liaison between municipal employees and vendors, learns how employees interact with enterprise applications and continuously updates that knowledge set. Assist employees in verbalizing application limitations and seeks solutions within Office of Information Technology and with vendors.

5. Tracking, management and evaluation of reactive service calls to clients throughout the City and affiliate organizations using designated support ticket system.

6. Assist in the supervision and management of an integrated City-wide information systems infrastructure to include hardware, software and network equipment supporting municipal department operations.

7. Evaluates trends in information and telecommunication technology, hardware, software and networking and makes recommendations to Deputy Information Technology Director regarding appropriate hardware, software and system needs.

8. Works as the technical lead, or in conjunction with Information Technology staff, employees and vendors, in the implementation, ongoing maintenance and upgrade of information systems within municipal departments.

9. Available after-hours (outside Monday - Friday 8am – 4pm and holidays) during critical network outages or for pre-scheduled information systems maintenance as needed.

10. Attends to many items requiring attention simultaneously, and/or in sequence.

11. Attends conferences and other education meetings and reviews professional literature to keep current on modern trends and practices.

12. Exercises discretion and maintains appropriate confidentiality concerning municipal related matters.

13. Performs or assists subordinates in performing duties; adjusts errors and complaints.

14. Seeks information from the Directors of Information Technology regarding questions of procedures and information related to the City's information and telecommunication systems.

15. Coordinates activities with other employees, departments or agencies.

16. Establishes and maintains effective working relationships with employees, other departments and agencies, and the general public.

17. Maintains familiarity with and executes safe work procedures associated with assigned work.

18. Performs other related duties as required.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Well-developed skills to troubleshoot, prioritize, escalate and find technical solutions quickly and effectively, often using online and vendor resources; Extensive knowledge of computer hardware and software, including servers, operating systems, Active Directory Domain Services, SQL server, Exchange server, municipal financial enterprise and facility security and management applications. Direct knowledge of and experience working with at least one cybersecurity framework; Knowledge and experience with network infrastructure to include firewalls, routers, switches; Knowledge of techniques in information technology system analysis and design; Extensive knowledge of the capabilities and requirements of information technology equipment; Knowledge of the principles and techniques of systems documentation; Knowledge of the principles of computer programming; Knowledge of the functions and organization of municipal government with particular focus on cybersecurity, financial, physical security functions. Demonstrated ability to plan, organize, document and supervise the work of others; ability to make accurate arithmetic calculations; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with department heads, employees, City Council and the public and to deal with service problems courteously and tactfully. Ability to prepare and deliver oral and written reports in public meetings.

EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from a college/university with a Bachelor's degree in Computer Science, Information Technology, or a closely-related field, plus at least four years progressively responsible experience in information systems management, support, or related information systems work; OR any equivalent combination of education and experience which demonstrates possession of required knowledge, skills and abilities. Must maintain valid NH motor vehicle operator’s license. Microsoft Windows server, SQL server, mail server, database administration, programming, Crystal Reports and other Information System specific certifications preferred.

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