Customer Service/Order Entry III

3 weeks ago


Colorado Springs, United States Ampcus Full time

This will be a hybrid role - 3 days onsite and 2 remote.
Pay rate for this role should be $24.00 per hour
Shift - This is a hybrid 2nd shift role and this person will have a shift verified with offer. The shift hours will be an 8 hour shift between noon and midnight.

Notes from the manager - I need a strong candidate with contact center experience. Someone with very good Office365 skills is required. Salesforce CRM is highly desired.

Serve as a primary point of contact for our internal and external customers that places high focus on improving the quality of our patients' lives by quickly connecting care providers with solutions. As a Customer Solutions Specialist (CSS3), you work in our solutions center to provide customers with a customized experience by thoroughly and efficiently gathering customer information, documenting the customer needs, and educating the customer where applicable regarding their support entitlement.

Desired Characteristics:
n ideal candidate will be able to demonstrate a passion for assisting customers with a proven record of providing excellent customer support.
Skilled at problem solving, decision making, negotiations and ability to navigate complex situations that may involve life-threatening situations for customers in a professional manner.
daptable/flexible - enjoys doing work that requires frequent shifts n direction.
Works well under pressure and able to operate in a multi-tasking environment.
Proficient in Microsoft Suite and CRM programs.
Must willing to work a flexible schedule, including evenings, nights, weekends and holidays.
People oriented enjoys working closely with other departments to create amazing Customer Experiences.
Knowledge and experience in a Healthcare environment with a keen sense of urgency.
3+ years of customer service/dispatcher experience desired.
3+ years of call center experience desired.

Customer Support
Provides excellent customer support via multiple channels to internal and external customers.
Serves as the initial contact to technical and Clinical support, Parts ID, Field Engineers and Bench Repair teams.
Reconfirms customers' needs by asking probing questions.
Responsible for monitoring and managing functional accounts/queues to ensure Service Level Agreements adherence in the following queues:

Customer Call back, Onsite Labor, Dispatch Board, Entitlement verification, PO Hold, Cancel Cases, Web Case/Contact to Closure, C-Connect, C3 (Chillers - Cryogen), Sales/Installs

Uses tools and applications simultaneously to quickly connect care providers with solutions.
Responsible for verification of, and correct documentation relating to, internal/external customers request for service.
Understands the relationship between individual performance and customer expectations.
Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude.
Proactive observation of internal processes submitting suggestions that will result in a positively enhanced customer experience.
ble to adapt to change or unfamiliar situations in a dynamic setting.


  • Order Entry Clerk

    1 month ago


    Coral Springs, United States Flora Fine Foods Full time

    Job DescriptionJob DescriptionThe Order Entry Clerk will be responsible for entering orders into the company's computer system, managing accounts receivable, and working with QuickBooks, Oracle, and Excel. The Order Entry Clerk will work closely with sales representatives, customers, and other departments to ensure orders are processed efficiently and...


  • Colorado Springs, United States New Generation Wellness Inc Full time

    Job DescriptionJob DescriptionPosition Reports To: Customer Success and Sales Support ManagerAbout New Generation Wellness:As we prepare to embark on our centennial journey, New Generation Wellness (NGW) is not just marking a milestone; we are celebrating a century of commitment to health, vitality, and positive transformation. For 100 years, we've been...


  • Colorado Springs, United States AlphaPlex Inc Full time

    **Customer Service Representative** Experience Required Yes Job Description Waste Connections is looking for a high energy **Customer Service Representative** to join our GROWING team in Colorado Springs, Colorado. **PAY:** $16.00 per hour. Plus incentive bonuses that are paid out monthly! **WHY YOU NEED TO JOIN US:** * CULTURE: Its a Great place to work!...


  • Colorado Springs, United States Base2 Solutions Full time

    **Customer Service Representative- Level 2** Requisition ID **76ubhI** Base-2 Solutions will provide customers worldwide with a security operations center consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and infield customer engagement support. Your team will be the first point of contact for IT problem resolutions helping...


  • Colorado Springs, United States Rollins Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19228 Showing 1 location **Job Details** **Description** ****At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.**** Our **Customer Service...


  • Palm Springs, United States Warrior Service Company Full time

    Job DescriptionJob DescriptionJob descriptionJob Summary:Our Amazing Warrior Services Company Customer Care Team provide patients (Veterans and retail customers) as well as VA Officials with courteous customer service in person, over the phone, or via emailing in. They strive to retain present customers and develop newbusiness by extending professional and...


  • Colorado Springs, United States Randstad Full time

    customer service rep. colorado springs , colorado posted april 30, 2024 job details summary $23.99 - $24 per hour temporary high school category office and administrative support occupations referenceAB_4525482 job details Join Our Team in Colorado Springs: Customer Service Specialist We're looking for a Customer Service Specialist to join our...

  • Customer Service Rep

    23 hours ago


    Colorado Springs, United States Lincare Inc. Full time

    Offering $14.50 - $23 per hour - work directly with medical professionals and physicians to facilitate patient care - advocate for and work in lockstep with chronic patients - work for an organization that rewards success and fosters a culture of promotion **Job Responsibilities include**: - provide outcome-based solutions for our physician referral...


  • Colorado Springs, United States EMCOR Group Inc. Full time

    About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service,...


  • Colorado Springs, United States Numotion Full time

    Customer Care Coordinator Tracking Code 8029-128 Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical...


  • Bonita Springs, United States BoatJunkie Sales and Service Inc. dba Bonita Boat Center Full time

    Job DescriptionJob DescriptionBoatJunkie Sales and Service is a leading provider of high-quality boats and exceptional customer service and one of Top 100 Best Boat Dealer in North America.Our main goal is to achieve 100% customer satisfaction through a professional, well-trained, motivated team of employees. We're not just a company; we're a crew...


  • Bonita Springs, United States BoatJunkie Sales and Service Inc. dba Bonita Boat Center Full time

    Job DescriptionJob DescriptionBoatJunkie Sales and Service is a leading provider of high-quality boats and exceptional customer service and one of Top 100 Best Boat Dealer in North America. Our main goal is to achieve 100% customer satisfaction through a professional, well-trained, motivated team of employees. We're not just a company; we're a crew...

  • Customer Service

    24 hours ago


    Colorado Springs, United States Humane Society Pikes Peak Region Full time

    Job DescriptionJob DescriptionLooking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200+ employees. We are an organization that...


  • Palm Springs, United States Dal-Tile Full time

    Customer Service Representative Palm Springs , California Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people...


  • Colorado Springs, United States Brightree Full time

    Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsColorado Springs, CO, United States time typeFull time posted onPosted 7 Days Ago job requisition idJR_011796 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its...


  • Colorado Springs, United States Valvoline Instant Oil Change Full time

    Geared for the Driven At Premier Holdings Company, LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety...


  • Colorado Springs, United States CACI International Inc. Full time

    Electronics Technician Maintenance III - Ground Station Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 75% Type of Travel: Continental US Anticipated Posting End: 6/30/2024 CACI has an opportunity to bring on an Electronics Technician...


  • Colorado Springs, United States CACI International Inc. Full time

    Radio Frequency Technician Maintenance III (RF) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 50% Type of Travel: Continental US Anticipated Posting End: 6/30/2024 CACI has an opportunity for a Radio Frequency Technician Maintenance III...


  • Colorado Springs, United States PepsiCo Full time

    The Customer Service Merchandiser Specialist (CSMS) is a full-time position that is responsible for merchandising Frito-Lay's complete line of quality products at local stores. As a CSMS, you will collaborate with a team that strives to grow our sales volume everywhere Frito-Lay products are sold: gas stations, convenience stores, and large grocery...


  • Palm Springs, United States Reigning Enterprises Full time

    Reigning Enterprises is a leading residential and customer solutions provider in the Palm Desert area. Organically grown, owned, and operated in recent years, Reigning Enterprises remains dedicated to servicing our customers and clients with quality solutions that help keep our customers happy and satisfied. Reigning Enterprises is more than just a brand –...