Customer Services Representative

3 weeks ago

Colorado Springs, United States New Generation Wellness Inc Full time
Job DescriptionJob Description

Position Reports To: Customer Success and Sales Support Manager

About New Generation Wellness:

As we prepare to embark on our centennial journey, New Generation Wellness (NGW) is not just marking a milestone; we are celebrating a century of commitment to health, vitality, and positive transformation. For 100 years, we've been at the forefront of wellness, pioneering innovation and shaping the future of holistic health and the supplement manufacturing industry. We invite you to be part of our legacy, a legacy forged from character, determination, innovation, and integrity. Here's to the next 100 years of New Generation Wellness More importantly, here is to your success

Position Summary:

As an Inside Sales & Customer Success Representative, you'll be pivotal in fostering relationships through clear communication across various platforms, ensuring stakeholders are aligned with inventory and delivery updates, and maintaining precise data in the ERP system. You'll tackle customer issues with critical problem-solving skills, aiming for efficient resolutions and driving revenue growth through upselling and proactive business development. Emphasizing empathy and courteousness, your role involves actively listening to and addressing customer concerns, thereby enhancing satisfaction. Additionally, profound product knowledge will enable you to guide customers effectively, tailoring solutions to meet their unique needs and promoting product awareness.

Essential Functions and Basic Duties:

Effective Communication

  • You’ll engage with internal and external stakeholders through various channels (email, phone, chat) to understand their goals, challenges, and pain points. Clear communication is key to building strong relationships.
    • Completes daily CSR tasks; provides support to the department through additional tasks and relationships.
    • Partner with internal operational teams to communicate inventory status and special delivery needs and changes.
    • Data Entry
      • Orders & Promotions Review and Management.
      • Ensure that price lists, contracts, billbacks, promotions, returns and general logs are accurately maintained in the ERP system.
    • Solicit sale of new or improved products by performing suggestive selling techniques.
    • Lead interactions with existing customers to discuss services, products, orders and respond to their inquiries.
    • Develop new business opportunities with existing customers by leveraging relationships and networking.
    • Create upselling and cross-selling opportunities.

Problem-Solving

  • When customers encounter issues or require assistance, you will troubleshoot, analyze, and provide timely solutions. Your ability to think critically and resolve problems efficiently is crucial.
    • Desire and ability to be a continual learner.
    • Respond to general inquiries regarding order tracking, billing, returns, etc.
    • Identify root-cause and suggest process improvements to prevent recurrence.
    • Identify opportunities to support sales activities and drive revenue growth.  
    • Liaising with internal stakeholders and following up with external customers on all account-related concerns.
    • Collaborating effectively with business development, quality and production to ensure customer expectations are exceeded.

Empathy and Courteousness

  • Demonstrating empathy and patience, you will listen actively to customer concerns, showing genuine care. Courteousness in interactions contributes to overall customer satisfaction.
    • Listen patiently to customer concerns and act in a manner that deescalates negative interactions.

Product Knowledge

  • A deep understanding of the company’s products and services is essential. You will guide customers on selecting products effectively and customize solutions to align with their specific needs.
    • Inform customers of new or improved products.
    • Provide assistance and guidance to customers on the purchasing of products.
    • Understand the functions and benefits of the company’s products and the customers’ current product set and recommend additional products to complement the set.

Education and Certifications:

High school diploma or GED required; associate or bachelor’s degree preferred.

Required Knowledge:

  • Intermediate to advanced level with MS Office (Word, Excel and Outlook)
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

Experience Required:

  • 4 + years of experience in customer service, call center, sales desk or order taking experience, including making outbound sales calls. Applicable sales experience preferred. A combination of education and experience will be considered.

Skills / Abilities:

  • Communication Skills
    • Excellent verbal and written communication skills are vital. You will convey complex information clearly and empathetically.
    • Able to deescalate situations by effectively listening to customer concerns and responding in a calm, reassuring manner.
  • Attention to Detail
    • Ensure accuracy of all work while dealing with multiple priorities in a fast-paced, stressful environment. 
  • Problem-Spotting and Solving Abilities
    • Ability to identify potential issues early in order to create solutions and prevent further escalation.
    • Quick thinking and resourcefulness enable you to address customer issues promptly.
  • Sales Skills
    • Ability to effectively communicate product features, benefits, and value to current and potential customers of diverse backgrounds.
    • Solicit sales of products using suggestive selling and other techniques during inbound and outbound calls.
    • Assist in prospecting of new customers via phone and email follow ups. 
  • Empathy
    • Understanding customer perspectives and demonstrating empathy fosters trust and loyalty.
  • Courteousness
    • Politeness and professionalism enhance the customer experience.
  • Excellent Time Management skills
    • Able to work in a fast-paced environment while managing multiple priorities.
    • Create an effective call cycle for managing contacts with accounts and prospects.
  • Strong Data Management abilities
    • Ability to interpret and leverage a variety of reports to help meet sales objectives.
      • Utilize gap reports, product penetration reports to identify specific products to present to each account.
    • Manage data entry in ERP system. 
    • Track KPI’s relevant to the position.

Working Conditions:

Work is performed in a standard office environment.

Company DescriptionFor 100 years, we've been at the forefront of wellness, pioneering innovation and shaping the future of holistic health and the supplement manufacturing industry.Company DescriptionFor 100 years, we've been at the forefront of wellness, pioneering innovation and shaping the future of holistic health and the supplement manufacturing industry.

  • Call Center Customer Service Representative

    1 week ago

    Colorado Springs, United States Peak Dental Services Full time

    Job Type Full-time Description Peak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off. Dynamic Call Center Customer Services Representative with experience...

  • Call Center Customer Service Representative

    1 week ago

    Colorado Springs, United States Peak Dental Services Full time

    Job Type Full-time Description Peak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off. Dynamic Call Center Customer Services Representative with experience...

  • Call Center Customer Service Representative

    1 week ago

    Colorado Springs, United States Peak Dental Services Full time

    Job Type Full-timeDescriptionPeak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off.Dynamic Call Center Customer Services Representative with experience in...

  • Customer Service Representative

    1 week ago

    Colorado Springs, United States Rollins Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19228 Showing 1 location **Job Details** **Description** ****At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.**** Our **Customer Service...

  • Customer Service Representative

    4 days ago

    Colorado Springs, United States Systems Integration Inc Full time

    Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service...

  • Customer Service Representative

    2 weeks ago

    Colorado Springs, United States AlphaPlex Inc Full time

    **Customer Service Representative** Experience Required Yes Job Description Waste Connections is looking for a high energy **Customer Service Representative** to join our GROWING team in Colorado Springs, Colorado. **PAY:** $16.00 per hour. Plus incentive bonuses that are paid out monthly! **WHY YOU NEED TO JOIN US:** * CULTURE: Its a Great place to work!...

  • Flexible Customer Service Representative

    2 weeks ago

    Colorado Springs, United States The Hertz Corporation Full time

    The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer s Customer Service Representative, Customer Service, Representative, Retail, Automotive

  • Customer Service Representative

    1 week ago

    Colorado Springs, United States U-Haul Full time

    Compensation Range: $12.32 to $20.00 Hourly Location: 1193 N Academy Blvd, Colorado Springs, Colorado 80909 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    7 days ago

    Colorado Springs, United States Fireplace Warehouse & Texas Fireplace Express Full time $19 - $22

    We are seeking a dynamic Customer Service Representative who possesses exceptional customer service skills along with the ability to manage various tasks including driving responsibilities, warehouse inventory, sales support, and maintaining exceptional customer relationships. The ideal candidate will thrive in a fast-paced environment, ensuring seamless...

  • Customer Service Representative, Store>

    4 days ago

    Colorado Springs, United States Conn's Full time

    Conn's HomePlus - 10614 [Retail Associate / Team Member] As a Customer Service Representative at Conn's HomePlus, you'll: Provide first class customer experience through front end customer engagement and point of sale interaction; Answer incoming customer calls and greet customers warmly and assist with any customer issues or questions; Answer customer...

  • Bilingual Customer Service Representative

    2 weeks ago

    Colorado Springs, United States Carpet Planet Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Full Time Customer Service Representative

    2 weeks ago

    Colorado Springs, United States Handyman Connection of Colorado Springs, CO Full time

    Job DescriptionJob DescriptionBenefits:Company partiesCompetitive salaryPaid time offLooking for a Customer Service Representative position that puts you in the middle of a positive and energetic team?Handyman Connection of Colorado Springs is locally owned and operated. We've been making customers happy for over twenty years!We do it through connecting...

  • Customer Service Representative

    6 days ago

    Colorado Springs, United States Envision Radiology Full time

    Envision Radiology is looking for a Remote Full Time Customer Service Representative to join our team! Monday - Friday 8:30AM - 5:00PM MST | Position Pay Range $15.55 - $18.75 Open to AL, AZ, CO, FL, ID, LA, MO, NE, NC, OK, TX, UT, VA, WA & WI Markets Summary/Objective The Customer Service Representatives are responsible for answering inquiries from patients...

  • Customer Service Representative Nights and Weekend

    7 days ago

    Colorado Springs, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFree uniformsOpportunity for advancementJob SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesCustomer...

  • Customer Service Representative- Level 2

    2 weeks ago

    Colorado Springs, United States Base2 Solutions Full time

    **Customer Service Representative- Level 2** Requisition ID **76ubhI** Base-2 Solutions will provide customers worldwide with a security operations center consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and infield customer engagement support. Your team will be the first point of contact for IT problem resolutions helping...

  • Customer Service

    1 week ago

    Colorado Springs, United States Humane Society Pikes Peak Region Full time

    Job DescriptionJob DescriptionLooking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200+ employees. We are an organization that...

  • Customer Service and Marketing Specialist

    5 days ago

    Colorado Springs, United States Ace Handyman Services Full time

    ACE Handyman Services Colorado Springs is looking for someone that likes it when their life has opportunities for:GrowthResponsibilityExcellenceIf that fits you, AND you have the following skills:SalesReliabilityMarketingStop reading now, and please apply.This job's purpose is simple, it reads like a children's book:Get people to call the office.Get them to...

  • Customer Service Representative

    2 weeks ago

    Coral Springs, United States Allstate - Brady Insurance Services Full time

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing...

  • Part-Time Customer Service and Sales Representative

    7 days ago

    Colorado Springs, United States Brian Galetta Agency- Farmers Insurance Full time

    Job DescriptionJob DescriptionCustomer Service and Sales Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to...

  • Customer Service and Marketing Specialist

    7 days ago

    Colorado Springs, United States Ace Handyman Services Full time

    ACE Handyman Services Colorado Springs is looking for someone that likes it when their life has opportunities for: Growth Responsibility Excellence If that fits you, AND you have the following skills: Sales Reliability Marketing Stop reading now, and please apply. This job's purpose is simple, it reads like a children's book: Get people to call the...