EDI Operations Associate I

1 month ago

Columbia, United States LanceSoft Full time

Processes written requests, manages logs supporting written requests and provides telephone support for first level calls. Assists team members with work functions.
• 30% Provides telephone support and information via the info call tracking system, managing one or more customer service logs.
• 20% Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes. Maintains expedient and accurate service levels in filling requests for EDI products and services.
• 20% Supports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification.
• 15% Oversees written and electronic requests relating to EDI.
• 10% Prepares material for monthly audits and provides support in the audit process.
• 5% Processes requests/responses received from other areas.

Required Skills and Abilities:

Good organizational, judgment, customer service, and both verbal and written communication skills. Good spelling, punctuation, and grammar skills. Basic math and computer skills. Basic understanding of data analysis concepts. Ability to handle confidential or sensitive information with discretion.

Required Software and Other Tools: Microsoft office.

Preferred Skills and Abilities: Good analytical skills.

Work Environment: Typical office environment.

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