Associate Customer Solution Claims

2 weeks ago

Bohemia, United States Adecco US, Inc. Full time

Adecco is currently assisting one of its clients in their search for an **Associate Customer Solution Claims** **100% Remote -** This is a great opportunity to join a leading American Multinational Company + **Pay Rate:** $ 21.85 + **Shift availability** Monday - Friday 8 am-5 pm **Top Reasons/Perks to Work as Associate Customer Solution Claims with Adecco:** + Daily/Weekly pay + Upskilling opportunities through the Adecco Aspire Academy + A chance to work with our client permanently + Dedicated onboarding specialist + Dedicated TES **Our ideal Associate Customer Solution Claims be able to:** + Identify and resolve demand capture failures within defined Service Level Agreement (SLA) + Order Filter: Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence. + Order Fulfillment: Contact customer when required due to out-of-stock or Stock Allocation issues. Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) + Returns and Refusals: Be principal customer contact for capturing, creating, and registering all return requests. Assess compliance of Return Requests according to Market Return Policy Conditions + Billing: Collaborate with Billing in the resolution of billing issues that require customer contact. **Education/Certification Requirements for an** **Associate Customer Solution Claims** + High School Diploma + An undergraduate degree is strongly preferred. + Availability/flexibility to work different shifts based on customer geography/time zone; or 7-day operations. **Experience and Skills Requirements Nice to have for an** **Associate Customer Solution Claims:** + Excellent written and verbal communication skills + 2 - 4 years experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) + Excellent analytical aptitude with a proven ability to analyze/interpret data + Well-organized, methodical thinker with excellent decision-making skills + Strong and creative problem-solving skills + Proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook) + Proficiency in SAP, BW, and Business Objects preferred. + Ability to work in a fast-paced environment and handle multiple priorities. + Ability to work independently with minimal supervision. **Note:** **This role is 100% REMOTE and open ONLY to candidates in** **Associate Customer Solution Claims** **Pay Details:** $21.85 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to deccousa.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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