Technical Support Adminstrator I

3 weeks ago

Dothan, United States AAA Cooper Transportation Full time

AAA Cooper Transportation, founded in 1955, is a asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

  • Health, Dental and Vision Insurance

  • Helath Saving Account contributions

  • 401k with company match

  • Company paid life insurance

  • Long Term Disability

  • Dependent Life Insurance

  • Accidental Death & Dismemberment Insurance

  • Wellness programs

  • Paid Holidays

  • Paid vacation

  • Weekly direct payroll deposits

  • Tuition Reimbursement Program

  • Employee Assistance Program

Position Summary

The Technical Support Administrator Level I is responsible for information systems support and problem resolution. Information Systems can include hardware, software, and network at a general end user level. General IT knowledge, excellent communication skills, and strong organizational ability is key to success. The desire to excel in IT acumen, ability to operate independently, use of creativity and analytical thinking in problem solving, and professionalism at all times is expected.

Essential Duties and Responsibilities ( include the following. Other duties may be assigned. )

General Information Systems troubleshooting and maintenance.

General off-the-shelf and custom application support.

Transportation Management System (TMS) support (AS400).

Collaborate with business units and advanced support teams to resolve IT issues.

Proper triage and documentation of all support tickets.

Maintain knowledge articles as resolutions are developed.

Supervisory Responsibilities

None

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Business Acumen - Understand business implications of decisions; Demonstrates knowledge of market and competition and how emerging information technologies support business strategy and impact the industry in general.

Professional Development - Maintains up-to-date knowledge of available and emerging Information Systems technologies through professional reading and training.

Conflict Resolution - encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiations skills to resolve conflicts.

Impact & Influence - pursues and wins support for ideas; displays ability to influence key decision-makers; works with interdepartmental staff to ensure performance and reliability service levels are maintained; seeks win-win solutions to conflict.

Relationship Building - builds rapport up, down and across the organization; establishes collaborative relationships to achieve objectives; develops network of professional contacts; displays empathy and considers diverse viewpoints.

Category: Information Services

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