Field Service Representative

2 weeks ago

Austin, United States Veolia Environnement SA Full time
Company Description

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.

Job Description

The Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry test, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.

Main Responsibilities:
  • Installs and services chemical feed and water treatment equipment at designated locations;
  • Acts as technical consultant and liaison with customer management and technical counterparts;
  • Provides service and support to customer sites within territory;
  • Provides knowledge/support to the account managers within the region with respect to the company's newest technologies for digitization and chemical feed and control solutions;
  • Provides training and information sessions to the account managers on this technology;
  • Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis;
  • Troubleshoots and repairs pumps, instruments and control panels;
  • Calibrates feed pumps, controllers, feed rate charts and maintains log sheets;
  • Conducts preventative maintenance on chemical feed pumps, controllers and instrumentation;
  • Maintains inventory of spare parts (lube oil, tubing, piping, etc), and adequate supply of
    reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis.
Qualifications

Qualifications/Requirements:
  • 2 years of laboratory, plant-site or maintenance experience;
  • Engineering Degree or 2 years of technical training (college, military, technical/vocational
    school);
  • Familiarity with water treatment processing;
  • Strong communications and interpersonal skills, customer service and results oriented with strong analytical skills and business acumen;
  • Team player, willing to work independently (after proper training), hands-on, self-motivated, and self-starter;
  • Ability to read and interpret instruction manuals, safety manuals, etc...;
  • Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio and percentages;
  • Valid driver's license and satisfactory driving record;
  • Willing to submit to a background investigation (Motor vehicle record, criminal, education
    and prior employment), physical evaluation and drug screen;
  • Unrestricted authorization to work;
  • Ability and willingness to travel within the Region as required to support the customers;
  • Ability and willingness to work in range of environments to include but not limited to refineries, industrial facilities, manufacturing facilities, and power industry facilities;
  • Must be willing to work in heavy industrial settings (steel/refining etc).


Additional Information

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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