Field Service Representative

2 weeks ago

Austin, United States Veolia WTS Full time

**Company Description**
As part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative people to help us in this mission.
**Job Description** Role**:
**The Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry test, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.**

**Main Responsibilities**:

- ** Installs and services chemical feed and water treatment equipment at designated locations;**
- ** Acts as technical consultant and liaison with customer management and technical counterparts;**
- ** Provides service and support to customer sites within territory;**
- ** Provides knowledge/support to the account managers within the region with respect to the company’s newest technologies for digitization and chemical feed and control solutions;**
- ** Provides training and information sessions to the account managers on this technology;**
- ** Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis;**
- ** Troubleshoots and repairs pumps, instruments and control panels;**
- ** Calibrates feed pumps, controllers, feed rate charts and maintains log sheets;**
- ** Conducts preventative maintenance on chemical feed pumps, controllers and instrumentation;**
- ** Maintains inventory of spare parts (lube oil, tubing, piping, etc), and adequate supply of**
**reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis.**

**Qualifications** Qualifications/Requirements**:

- ** 2 years of laboratory, plant-site or maintenance experience;**
- ** Engineering Degree or 2 years of technical training (college, military, technical/vocational**
**school);**
- ** Familiarity with water treatment processing;**
- ** Strong communications and interpersonal skills, customer service and results oriented with strong analytical skills and business acumen;**
- ** Team player, willing to work independently (after proper training), hands-on, self-motivated, and self-starter;**
- ** Ability to read and interpret instruction manuals, safety manuals, etc ;**
- ** Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio and percentages;**
- **
Valid driver’s license and satisfactory driving record;**
- ** Willing to submit to a background investigation (Motor vehicle record, criminal, education**
**and prior employment), physical evaluation and drug screen;**
- ** Unrestricted authorization to work;**
- ** Ability and willingness to travel within the Region as required to support the customers;**
- ** Ability and willingness to work in range of environments to include but not limited to refineries, industrial facilities, manufacturing facilities, and power industry facilities;**
- ** Must be willing to work in heavy industrial settings (steel/refining etc).**

**Additional Information**
All your information will be kept confidential according to EEO guidelines.

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