Retail Operations Lead

**Retail Operations Lead** Location **Columbus, GA** Business Segment **Retail** # of openings **1**

**Retail Operations Lead (ROL)**

**Job Description and Pay Plan**

Organization Name: Buffalo Rock Company Website: https:// Job Department: Retail Sales

Reports to: Retail Operations Supervisor (ROS)

Other Information: 70% Daily Rate + 30% Commission. May require additional hours not scheduled must be flexible.

FLSA Status : Non-Exempt Prepared Date : 01-17-2020

**Primary Duty:**

The Retail Operations Lead (ROL) is a key member of the Retail Operations team whose primary duty is training employees in the operational function at the divisional level, including training and evaluating new employees and on-going training of employee-partners working in the operations function. This includes both formal and on-the-job training in the delivery and merchandising of Buffalo Rock Company products in accordance with BRC Standards.

**Education and Experience:**

High School Diploma (or GED or High School Equivalence Certificate)

* Must have at least (1) Year Sales Service Experience, Six Months BRC Sales or Service Experience or management approval

* Must have excellent communication skills, including listening, reasoning, comprehension, and reasoning ability.

**Certifications and License:**

Valid state Class A CDL drivers license, for state of residence, with a good driving record preferred. Minimum Class A CDL required within 90 days of accepting position.

**Knowledge:**

**Customer and Personal Service -** Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

**Sales and Marketing -** Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

**Mathematics -** Knowledge of arithmetic, algebra, geometryand their applications.

**English Language -** Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

**Education and Training -** Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

**Skills:**

**Basic Skills**

* **Active Learning -** Understanding the implications of new information for both current and future problem-solving and decision-making.

* **Active Listening -** Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

* **Critical Thinking -** Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

* **Learning Strategies -** Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

* **Mathematics -** Using mathematics to solve problems.

* **Monitoring -** Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

* **Reading Comprehension -** Understanding written sentences and paragraphs in work related documents.

* **Science -** Using scientific rules and methods to solve problems.

* **Speaking -** Talking to others to convey information effectively.

* **Writing -** Communicating effectively in writing as appropriate for the needs of the audience.

**Social Skills**

* **Coordination -** Adjusting actions in relation to others' actions.

* **Instructing -** Teaching others how to do something.

* **Persuasion -** Persuading others to change their minds or behavior.

* **Service Orientation -** Actively looking for ways to help people.

* **Social Perceptiveness -** Being aware of others' reactions and understanding why they react as they do.

**Complex Problem-Solving Skills**

* **Complex Problem Solving -** Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

* Importance of Being Exact or Accurate

* Importance of Repeating Same Tasks

* Structured versus Unstructured Work

**Work Context**

**Body Positioning**

* Spend Time Bending or Twisting the Body

* Spend Time Making Repetitive Motions

* Spend Time Standing

* Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

* Spend Time Walking and Running

**Communication**

* Contact With Others

* Electronic Mail

* Face-to-Face Discussions

* Letters and Memos

* Telephone

**Environmental Conditions**

* Cramped Workspace, Awkward Positions

* Very Hot or Cold Temperatures

**Impact of Decisions**

* Frequent Decision Making

* Impact of Decisions on Co-workers or Company Results

**Routine versus Challenging Work**

**Pace and Scheduling**

* Time Pressure

**Responsibility for Others**

* Responsibility for Outcomes and Results

**Role Relationships**

* Coordinate or Lead Others

* Deal With External Customers

* Work With Work Group or Team

**Work Setting**

* In an Enclosed Vehicle or Equipment

* Indoors, Environmentally Controlled

* Indoors, Not Environmentally Controlled

**Essential Functions**

* Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. May require travel. May be required to be on-call.

* Provide/facilitate on-the-job training for new employee-partners and the on-going training for veteran employee-partners, and perform/participate in evaluations as necessary.

* Ensure all assigned employee-partners are kept trained and updated on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies /Procedures from the Company, Divisional, and Corporate Security Manuals), BRC Standards (product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties.

* Train employee-partners to service all accounts in accordance with BRC Standards and Division Policy for service frequency.

* Develop and maintain positive professional customer relationships.

* Must cover (work) open positions created due to employee vacations, personal days, turn- over, and change of job position or route when needed.

* Assist with store resets, running Hot Shots, building displays, and making bulk deliveries when needed.

* Understand all assigned sales objectives.

* Understand the service of all accounts with BRC Standards using all Corporate and Divisional defined merchandising standards through the individual and the combined efforts of the assigned Employee-partners.

* Ensure that employees are trained on and understand the PQI (Product Quality Imperative) Policy in accordance with BRC Standards.

* Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and policies.

* Communicate all transshipping activity in accordance with Company Policy and Procedures.

* Take ownership of the Team Concept to ensure the group's success.

* Notify ADC / ROM of any change to an existing account, including ownership or closure, etc., and all new account opportunities.

* Properly complete all required paperwork to Company Policy and timeline.

* Train employees to monitor all assigned accounts for CDA compliance.

* Train employee-partners to know each manager/buyer at each account by name and keep them updated on all Buffalo Rock Company pricing, new product, and any information pertinent to mutual business needs.

* Train employee-partners to continuously seek authorization and full distribution for all current and future products distributed by the Buffalo Rock