Service Advisor

2 weeks ago

Bel Air, United States Metal Mechanics INC Full time
Service Advisor:

We are looking for an energetic and customer-focused Service Advisor to join our team In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer. This is a great opportunity to learn the ins and outs of the auto care industry and advance your career

Requirements:

  • Minimum high school diploma or GED equivalent required
  • Secondary education not required (but could be a plus) although you would have a fair basic knowledge of cars and the ability to learn.
  • Good customer service skills and prior experience expected
  • Capable of listening to customers needs and learning to present the technician's recommendations to the customer
  • A great attitude: A positive, supportive team player
Duties and Responsibilities:
  • Assist in customer service
  • Perform general housekeeping around the shop
  • Driving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposes
  • Assist in scheduling appointments and generating estimates
  • Assist with incoming or outgoing phone calls as appropriate
  • Effectively communicate with internal and external customers
  • Follow up with progress and/or follow up calls and/or emails
  • Document repair and maintenance changes on the repair order in the approved manner
  • Adhere to parts ordering, write up, delivery and follow-up processes
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
  • You'll be given the ability to resolve customer complaints and questions

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