Dynamic CRM Admin

2 weeks ago


Texas City, United States eTeam Full time
Skills Required:
• Years of Experience Required - 8-10 years of experience
• Degrees or certifications required - public certification nice to have
• Disqualifiers - industry mis-matches. Someone lacking customer service. Candidates with "Dynmaics administration" are typically not a good match. Demonstrated experience in one or more of these areas:
• Dynamics 365 CE Modules: In-depth understanding of Dynamics 365 CE modules such as Sales, Marketing, Customer Service, Field Service, and their functionalities.
• Proven with Public Certifications
• Configuration and Customization: Ability to configure and customize Dynamics 365 CE entities, forms, views, workflows, business rules, and processes to meet specific business requirements.
• Data Management: Proficiency in managing customer data, data migration, data cleansing, and ensuring data integrity within Dynamics 365 CE using tools like Data Import Wizard and Data Loader.
• Business Process Automation: Expertise in automating business processes using workflows, business rules, flows, and automation tools available within Dynamics 365 CE.
• Security and Access Control: Implementing security measures, defining user roles, permissions, and ensuring data security compliance within Dynamics 365 CE.
• Customer Journey Management: Understanding and configuring customer journeys, marketing automation, and lead nurturing processes within Dynamics 365 CE Marketing.
• Service Management: Proficiency in managing customer support processes, cases, service agreements, entitlements, and knowledge base within Dynamics 365 CE Customer Service.
• Sales Process Optimization: Skills in optimizing sales processes, managing leads, opportunities, quotes, orders, and forecasting within Dynamics 365 CE Sales.
• Power Apps (Model Driven App) understanding
• Best vs. Average - leg up would be having development experience in dynamics and customer service.

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Top 3 Hard Skills Required
1. 2+ years' Experience in CRM systems like Dynamics, Sales Force, PeopleSoft, Oracle Cloud
2. Excellent Communication Skills: verbal, listening and written.
3. Research, Problem Solving, Critical Thinking and Troubleshooting Skills - Thinking logically and demonstrating use of available resources.

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