Lead Donation Attendant

Job Type Full-timeDescriptionWe believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization that cares deeply about people and the planet. We look forward to welcoming you. The Lead Donation Attendant is the first point of contact with our donors and represents the face of Goodwill. This position is critical to donation growth. The Lead Donation Attendant is held accountable for providing exceptional customer service to our donors with the goal of building customer loyalty and increasing the quantity and quality of donations Donation Attendants are responsible for educating the donor about the community impact of their donations. What We Offer:$17.00/hourlyMedical, Dental & Vision InsuranceRetirement FundProfessional Development TrainingCommuter BenefitsFlexible Healthcare Spending AccountMental Health + Wellbeing Employee Assistance Program What You Will Do: Deliver an exceptional donor experience to represent Goodwill's brand to our internal and external customer baseClearly communicate Goodwill's mission and the benefits of donating to GoodwillEnsure Enterprise and departmental assets are managed in accordance with Enterprise policies and procedures, as well as execute all financial and budget obligations per established business priorities and plansModel the behavior of an ideal Donation Attendant while serving as a leader and mentor to donation and retail store staffCollaborates with Donation Management to complete key work responsibilitiesPrepare weekly donation labor schedules, paperwork, and reports, using Goodwill information reporting systems and/or Microsoft Office suite. Visit designated offices as necessary to complete reportsPartner with Donation Leadership in scheduling discussions, operations activities, and personnel actionsPromptly greet donors and assist with unloading donations; timely communication of Goodwill's donations policies and offer tax receipts, as necessaryProper recording of daily donor counts, including but not limited to recyclable electronic donations, equipment filled and empty, ADC capacity, etc.Sort, label, and seal (as required) donated goods by category; stack neatly and safely in designated equipment and handle in a manner to avoid damage or breakageMaintain clean housekeeping in and around donation area (within no less than a 50 ft. radius)Assist supervisor in providing on-the-job training to new staff and participants, and volunteers, as directedWork donation drives and other events, and meetings as necessary What You Bring to The Role: High School diploma, GED or equivalent and one (1) year of experience in Donations or Supply ChainFriendly, good-natured, enjoy working with and around othersAble to provide exceptional customer service to a diverse donor communityComfortable working within a diverse and inclusive social enterprise with individuals with diverse backgrounds and experiencesCreative problem-solver that is especially skilled in responding/resolving donor inquires and complaintsRead and write English proficiently or have enrolled in and are on track to successfully complete an approved ESL programComputer literate and basic Math skillsBasic written (writes legibly), verbal communication (comfortable speaking to others), and listening skillsAvailable to work on evenings, weekends, and holidaysAble to lift at least 50 lbsAble to stand on hard surfaces for an extended periodSalary Description $17.00/hourly