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Help Desk Manager

4 months ago


Trenton, United States Sunrise Systems, Inc. Full time
Job Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension.
Job Description:
Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution.
Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break
Note2: This is a temporary role to help IT to migrate end of life hardware to new hardware. There will probably not be an extension.

Job duties and responsibilities include:
  • Hardware inventory management
  • Equipment imaging
  • Software installation
  • Rollout equipment
  • User migration
  • Hardware/software troubleshooting and maintenance
  • Other duties as assigned by supervisor
  • Knowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.
RELEVANT WORK EXPERIENCE: 3-4 yrs.SkillRequired / DesiredAmountof ExperienceDell/Client PC hardware configuration and troubleshooting skillsRequired4YearsMS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)Required4YearsWindows 10 OS configuration and troubleshooting skillsRequired4YearsKnowledge of SCCM for computer imaging (for device configuration)Required4YearsKnowledge of SCSM for trouble ticket resolution and workflowsRequired4YearsClient multifunctional device familiarityDesired4Years Contact:
Jaya Balaji: | | URL: ;/div>