CRM Associate

4 weeks ago

New Orleans, United States Ambassador Theatre Group Full time
Job Description

Job Description

POSITION: **** CRM Coordinator (US)

LOCATION: **** Detroit, MI or Sugarland, TX or San Antonio, TX, or New Orleans, LA

HOURS: Full-Time, Non-Union. 40hrs/week + some nights and weekends may be required.

COMPENSATION: Commensurate with experience

ABOUT THE POSITION

Reporting to the CRM Manager, this is a unique opportunity to join ATG’s specialized customer relationship management team, responsible for engaging a large customer base across 8 US markets and to collaborate closely with local marketing teams to ensure strategy is delivered via CRM initiatives. Not only will you have the opportunity to work on ATG’s amazing show catalogue, you will also be building omni-channel CRM campaigns and automated customer journeys using industry leading, sophisticated CRM software.

To be successful in this role you will need to be an ambitious self-starter who works well in a collaborative team, are an effective communicator, can manage stakeholders across the business and deliver cutting edge CRM campaigns. This position will require a collaborative and nimble intellect, a can-do attitude, and strong attention to detail. This candidate should have a strong interest in live entertainment.

PEOPLE, PLACES, and THINGS

  • Will contribute to developing strategy for highly targeted and engaging omni-channel campaigns (online, mobile and offline) for a range of shows at ATG venues.
  • Contribute and build a scalable automated trigger email strategy using industry leading automation technology to automate CRM campaigns.
  • Work closely with Data Science and analytics team to inform CRM strategy.
  • Build relevant and targeted customer email segments to ensure maximum engagement and click through rates with show content, to ultimately drive tickets sales for ATG.
  • Responsible for managing, tracking and report on progress of venue email campaign schedules.
  • Carry out detailed data and email proofing for email campaigns to ensure emails maintain ATG’s high quality standards.
  • Responsible for coordinating show copy and various assets to build emails with local markets and producers.
  • Implement test and learn programs to drive better CRM campaign effectiveness.
  • Manage the setup, scheduling and deployment of select email campaigns using ATG’s Email Service platform (Acoustic), ensuring all tracking codes and tags are applied to facilitate accurate performance monitoring.
  • Track the performance of email KPIs and communicate performance to internal stakeholders.
  • This position will involve collaborating with teams across various time zones including the UK, US Eastern, US Central, US Pacific.
  • Requires working closely with the various Ticketing, Programming, eCommerce, Food & Beverage, and Marketing teams on general operational processes.
  • All other duties as assigned.

EXPERIENCE and SKILLS

  • Direct digital marketing experience with a proven track records of executing successful email campaigns and evaluating against KPIs required.
  • Experience with audience segmentation tools and strategies required.
  • Must have significant experience with Microsoft Excel.
  • Must have experience with email service platforms. Acoustic/Apetco experience is a plus.
  • Minimum bachelor’s degree in Marketing, Communication, or Business preferred.
  • Comprehensive knowledge of Microsoft Suite and Google Suite required.
  • Should possess excellent written and verbal communication skills, with strong organizational skills, and the ability to provide a high level of customer service.
  • Knowledge of SQL databases is a plus, but not required.
  • Experience with HTML is a plus, but not required.
  • Experience with AudienceView is a plus but not required.
  • Experience in the Music, Comedy and Events industry is a plus.

BENEFITS

  • 401k eligible, competitive healthcare plan, paid vacation, ability to work remotely on occasion.

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk/

ATG’s Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone ****

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.

  • Associate, CRM

    4 days ago

    New York, United States Blue Owl Full time

    Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives. With over $174 billion in assets under management as of March 31, 2024, we invest across three multi-strategy platforms: Credit, GP Strategic Capital, and Real Estate. Anchored by a strong permanent capital base, we provide businesses with private capital solutions to drive...

  • Associate Clinical Specialist, CRM

    4 weeks ago

    New Orleans, United States Abbott Laboratories Full time

    A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies...

  • Associate Director, Recruitment Operations

    1 month ago

    New Orleans, United States InsideHigherEd Full time

    Associate Director, Recruitment OperationsGraduate Admissions & Financial Aid, Business SchoolLocation: New Orleans, LASummaryThe Associate Director will manage all CRM marketing and recruiting operation functions of the admission process for all graduate business programs. This position will work directly with the Senior Systems Specialist to make sure all...

  • CRM & Business Coordinator

    2 weeks ago

    New York, United States Vestiaire Collective Full time

    Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho...

  • CRM Engineer

    3 days ago

    New Haven, United States Aquinas Consulting Full time

    Job DescriptionJob DescriptionAquinas Consulting is currently look to fill a CRM Engineer Job in New Haven, CT for one of our key clients in the Insurance Industry. In this role, you will be responsible for design and develop system solutions to business needs, using senior-level tools and techniques. You will analyze, code, design, test, document and...

  • Audience Data

    4 weeks ago

    New York, United States Orchestra of St. Luke's (OSL) Full time

    **JOB PURPOSE** The Audience Data (CRM) Manager oversees importing and deduping processes for monthly influx of ticketing data; conceives and implements consistent data practices across systems; ensures regular data hygiene best practices; and assists in scaling up OSL’s operational capacity to evolve its audience-centric business. The Audience Data...

  • Associate Director/Sr. Associate Director

    2 days ago

    New Orleans, United States Boehringer Ingelheim Full time

    The Associate Director/Sr. Associate Director, Cardiovascular-Renal Sales is responsible for the Sales team within the assigned geography in the US. This includes the development of the district level CRM business plan and implementation of the BIPI sales/marketing plan to assure optimal market penetration of BIPI and co-promoted products within BIPI...

  • Associate Director/Sr. Associate Director

    3 weeks ago

    New Orleans, United States Boehringer Ingelheim Full time

    **Description** The Associate Director/Sr. Associate Director, Cardiovascular-Renal Sales is responsible for the Sales team within the assigned geography in the US. This includes the development of the district level CRM business plan and implementation of the BIPI sales/marketing plan to assure optimal market penetration of BIPI and co-promoted products...

  • Associate Director/Sr. Associate Director

    6 days ago

    New Orleans, United States Boehringer Ingelheim Full time

    **Description** The Associate Director/Sr. Associate Director, Cardiovascular-Renal Sales is responsible for the Sales team within the assigned geography in the US. This includes the development of the district level CRM business plan and implementation of the BIPI sales/marketing plan to assure optimal market penetration of BIPI and co-promoted products...

  • CRM Analyst

    5 days ago

    New York, United States Ascena Retail Group Full time

    About us KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior...

  • Sr. Manager, CRM Marketing

    4 days ago

    New York, United States Brooks Brothers Full time

    Founded in 1818, Brooks Brothers is Americas oldest clothier. For more than 200 years, the brand has defined the standard of dress in America and has evolved into a global lifestyle brand offering complete apparel and accessories collections for men, women and children. Brooks Brothers products are world renowned for innovation, quality, timeless style and...

  • Sr. Manager, CRM Marketing

    5 days ago

    New York, United States Brooks Brothers Full time

    Founded in 1818, Brooks Brothers is America’s oldest clothier. For more than 200 years, the brand has defined the standard of dress in America and has evolved into a global lifestyle brand offering complete apparel and accessories collections for men, women and children. Brooks Brothers products are world renowned for innovation, quality, timeless style...

  • Sr. Manager, CRM Marketing

    4 days ago

    New York, United States Brooks Brothers Full time

    Founded in 1818, Brooks Brothers is America’s oldest clothier. For more than 200 years, the brand has defined the standard of dress in America and has evolved into a global lifestyle brand offering complete apparel and accessories collections for men, women and children. Brooks Brothers products are world renowned for innovation, quality, timeless style...

  • Assistant or Associate Director

    3 weeks ago

    New Orleans, United States Loyola University New Orleans Full time

    Description The Assistant Director of Slate Operations is a key member of Loyola's data support team. This role is responsible for the daily data management of Loyola's prospective student CRM system, Slate, as well its integration with Loyola's student information system, Colleague, and other auxiliary systems. This role oversees the development of...

  • Customer Service Sales Associate

    2 weeks ago

    New Orleans, United States BEATRIZ BALL Full time

    Job DescriptionJob DescriptionBeatriz Ball is looking for a Customer Service Sales Associate who will play a key role in our wholesale gift and tabletop division by supporting our nationwide sales reps and retailers. The ideal candidate will have a strong background in customer service, excellent communication skills, and a proactive...

  • Construction Salesperson

    1 month ago

    New York, United States Dodson Building Associate Full time

    Job DescriptionJob DescriptionWe are currently seeking to hire a Construction Salesperson to join our team! You will be responsible for overseeing and developing a sales team to drive company revenue.Responsibilities:Oversee and coordinate the sales team activitiesEstablish sales territories, quotas, and goals for the sales teamAnalyze sales statistics to...

  • Admissions Associate

    1 week ago

    New Castle, United States Wilmington University Full time

    **EMPLOYMENT OPPORTUNITY** **DATE**: May 23, 2024 **FROM**: Human Resources **POSITION**: Admissions Associate (PT - Temporary) **Effective immediately**: (PT Temporary) Admissions Associate, Admissions Department, Wilmington University **Requirements**: A Bachelor’s degree preferred, preferably in business or technology. Must be detail-oriented,...

  • New Home Sales Associate

    3 days ago

    New Bern, United States Adams Homes Full time

    Adams Homes is seeking a driven and enthusiastic New Home Sales Associate to join our sales team in New Bern, NC In this role, you will be responsible for guiding prospects through the sales process with professionalism and enthusiasm, following up with prospects through our standardized CRM process, and implementing lead generating activities according to...

  • Associate Development Officer

    2 days ago

    New York, United States The Bowery Mission Full time

    The **Associate Development Officer, Corporate Partnerships**, is a member of **_The Bowery Mission’s Development Team_**. **As part of the **_Corporate Partnerships Team_** within the larger **_Development Team_**, **the **Associate Development Officer **takes the lead to support the administrative function within the team. They are responsible for tasks...

  • Architect and Design Sales Representative

    3 weeks ago

    New Orleans, United States PPG Industries Full time

    As an Architect and Design Representative, you are responsible for learning sales techniques and reporting daily or weekly activity as well as CRM input and follow up. Generally, focuses on local market accounts and prospects and participates on key account sales teams. The Architect and Design Representative will report to the Specification Area Manager and...