Customer Support Specialist I

4 weeks ago

Lynn, United States Eastern Bank Full time

Work Schedule: Mon-Friday 2pm-8pm with a maximum of 28hrs a week and a minimum of 24 hours part time.

(I & II): This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment

(III): This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge of bankproducts, services, policies, and procedures. responsible for achieving departmental service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment.

Responsibilities:

(I & II): Serves as bank’s first line of response on inbound customer telephone calls regarding all types of existing accounts and services.

(III): Serves as bank’s first line of response for a high volume of inbound customer inquiries with varying degrees of complexity. Must be able to service customers via multiple communication channels such as chat, email, and telephone. This role also includes the following:

(I):

  • Must maintain a detailed knowledge base of bank’s basic products, services, policies, procedures, maintenance and regulatory requirements. Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.

  • Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.

  • Ensures effective customer communication by utilizing superior verbal and written skills.

  • Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.

  • Responsible for achieving entry level sales and service standards as set forth by senior management.

(II & III):

  • Is able to independently handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions to minimize risk to both the bank and the customer.

  • Accepts ownership for effectively solving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.

  • Must be able to independently identify customer’s needs by researching issues and providing solutions and/or alternatives for customers that will assist with enhancing their financial wellness.

  • Can recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.

  • Must maintain service, quality and sales standards as set forth by senior management.

  • Must maintain a detailed knowledge base of bank products, services, policies, procedures, and regulatory/compliance requirement

Requirements:

(II & III)

• Must obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)

Education and Experience:

(I)

  • Associate’s Degree or related knowledge/skills base gained through experience preferred.

  • Customer Service background preferred.

  • Call Center experience preferred

  • Service and sales background a plus

  • PC and data entry skills required

  • Proven previous job stability a must

(II & III)

  • Associate degree or related knowledge/skills base gained through experience required

  • Minimum of 2 years of Customer Service background required.

  • Call Center experience preferred

  • Proven service and sales ability a must.

  • Above average PC and data entry skills required

  • Proven previous job stability

Skills/Knowledge:

(I)

  • Excellent written communication skills

  • Excellent verbal and listening skills including good grammar, tone of voice and diction

  • Ability to work effectively with others in a diverse population

  • Punctuality and consistent work attendance is required

  • Bilingual a plus

(II & III)

  • Excellent written communication skills a must

  • Excellent verbal and listening skills including good grammar, tone of voice and diction

  • Ability to work effectively with others in a diverse population

  • Ability to constructively handle unexpected problems in a fast-past environment

  • Must be able to multi-task and have strong organization skills

  • Must have the ability to work independently in either a remote or onsite environment

  • Punctuality and consistent work attendance are required

  • Bilingual a plus

Working Conditions:

  • Must be flexible and adaptable about work schedules, which may include evenings and weekends

  • Must have the ability to use a headset and sit for long periods of time

  • Must be able to work in a fast paced, high volume work environment

  • Moderate to high noise level

Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As a large full service commercial bank in the Greater Boston area, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

  • Customer Support Specialist I

    2 weeks ago

    Lynn, United States Eastern Bank Full time

    (I & II): This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for...

  • Remote IT Support Specialist

    2 months ago

    Lynn, United States Hunter Wave LLC Full time

    Job DescriptionJob DescriptionHunter Wave is looking for a 100% Remote IT Support Specialist to join our team. This person is responsible for the end-to-end planning, building, and deploying of our software systems. He/she will be able to drive the programming of well-constructed, testable code.The ideal candidate will have a broad technical background, a...

  • Operational Risk Specialist I

    1 day ago

    Lynn, United States Eastern Bank Full time

    Job Description This position supports the Third-Party Risk Management (TPRM) Program and New Initiative Programs in Operational Risk Management (ORM). ORM sits within the Enterprise Risk Management Division. This position reports to the VP, Risk Manager I -Third Party Risk Management & New Initiatives managing the TPRM and New Initiative Programs under...

  • Customer Support Associate

    2 months ago

    Lynn, United States Business Development Firm Full time

    Business runs better when a company is committed to providing its clientele with top-notch customer service, has top talent working diligently to deliver exceptional results, and wants to invest in the betterment of its people no matter the cost. Our team is our biggest asset as they make us stand out with their focus on the services that we offer and an...

  • Quality Support Specialist

    4 days ago

    Lynn, United States Greater Lynn Senior Services Full time

    Job DescriptionJob Description*$500 Sign on Bonus*Join the GLSS Team and make a difference every day! GLSS is looking for talented and caring individuals to join our team.Benefits: GLSS embraces the need for our Employees to have work-life balance and offers a generous benefits package that starts on your date of hire! Depending on your scheduled hours of...

  • Recruiting Specialist

    5 days ago

    Lynn, United States Associated Home Care Full time

    Looking for a Rock-star to join the growing Recruitment Team! Associated Home Care is a recently acquired HouseWorks, LLC Company and together we are embarking on a journey to engage Home Health Aides and become the differentiator in the Home Care space. Job Summary The Recruiting Specialist is responsible for processing all applicants through the...

  • Recruiting Specialist

    3 days ago

    Lynn, United States Associated Home Care Full time

    Job DescriptionJob DescriptionLooking for a Rock-star to join the growing Recruitment Team! Associated Home Care is a recently acquired HouseWorks, LLC Company and together we are embarking on a journey to engage Home Health Aides and become the differentiator in the Home Care space.Job SummaryThe Recruiting Specialist is responsible for processing all...

  • Risk Manager I

    3 weeks ago

    Lynn, United States Eastern Bank Full time

    Job Description The primary function of the VP Risk Manager I is to provide the primary support for the bank's Operational Risk Management infrastructure. This individual acts as an agent of change as the corporation transitions to an enterprise perspective of risk management. Primary responsibilities include oversight of the Business Process Risk and...

  • Home Visiting Support Specialist

    1 month ago

    Lynn, United States Clarendon Early Education Services, Inc. Full time

    Clarendon is seeking a dependable, motivated individual with exceptional people skills to conduct support visits and meal service reviews to a diverse group of Family Child Care Educators. The Home Visiting Support Specialist will conduct home visits to licensed Family Child Care Providers. She/he will provide support in the areas of family childcare...

  • Neuroscience Sales Specialist, Lynn, MA

    2 days ago

    Lynn, United States Intra-Cellular Therapies Full time

    Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time “We deliver innovative treatments to improve the lives of individuals suffering from neuropsychiatric, neurologic and other disorders” Intra-Cellular Therapies Inc. is a publicly traded biopharmaceutical company headquartered in New York City. Founded on Nobel-prize winning...

  • Residential Support Staff

    1 month ago

    Lynn, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job DescriptionJob DescriptionNorth Suffolk is looking for Direct Support Professionals and Residential Support Specialists to join our team! These team members provide direct care to individuals living in a residential setting. Direct Support Professionals are members of a team responsible for providing high quality direct care services to adults with...

  • Collections specialist

    9 minutes ago

    Lynn, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionCollections SpecialistLocation: Lynn, MAOpportunity for work for a great company! Hours:Full-time hoursMonday - Friday 8:00 am - 5:00 pmJob Requirements: Ability to take notes; update account status and customer informationMeet or exceed monthly performance goals, deadlines and objectivesAdhere to consumer protection laws and...

  • Career Readiness Specialist

    5 days ago

    Lynn, United States Girls, Inc. of Boston and Lynn Full time

    Want to impact girls' development through transformative advocacy and direct service? Interested in effecting change to increase opportunities for all girls? If you are looking to join our team of dynamic professionals who thrive on empowering a new generation of leaders, we want to hear from you. ****Girls, Inc. of Boston and Lynn is hiring! **** We have an...

  • Banking Customer Service Representative

    16 hours ago

    Lynn, United States Vaco Full time

    Vaco - Boston has teamed up with our client to locate and hire Customer Support Specialists to join their team. In this role you will serve as the bank's first line of response for a high volume of inbound calls with varying degree of complexity. Candidates should be local to Lynn, MA as training is onsite for 5-6 weeks then potential HYBRID This position is...

  • Cleaning Specialist

    4 weeks ago

    Lynn, United States Transcend Maintenance Services Full time

    Cleaning Specialist - Afternoon Cleaning Specialist Details Oriented Wanted! Schedule: Mon to Fri - From 5pm to 9pm DESCRIPTION Looking for the right person to work cleaning. We have vacancy in our team for a janitor to work across several buildings. You will perform a variety of maintenance and cleaning tasks to keep the building looking perfect. To...

  • Client Retention Specialist

    2 weeks ago

    Lynn, United States SALESBOAT INC Full time

    Job Description Job Description We are currently offering Client Retention Specialist positions that include comprehensive training. No prior sales experience is necessary, and we will train you to learn a variety of skills from sales and human resources to management and mentorship.Successful candidates will have opportunities to advance through the...

  • Direct Support Professional

    4 days ago

    Lynn, United States Bridgewell Full time

    Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training....

  • Direct Support Professional

    5 days ago

    Lynn, United States Bridgewell Full time

    Job DescriptionJob DescriptionBridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services,...

  • Direct Support Professional

    4 days ago

    Lynn, United States Bridgewell Full time

    Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training....

  • Client Retention Specialist

    2 months ago

    Lynn, United States SALESBOAT INC Full time

    Job DescriptionJob DescriptionWe are currently offering Client Retention Specialist positions that include comprehensive training. No prior sales experience is necessary, and we will train you to learn a variety of skills from sales and human resources to management and mentorship.Successful candidates will have opportunities to advance through the...