Customer Support Associate

4 weeks ago


Lynn, United States Business Development Firm Full time

Business runs better when a company is committed to providing its clientele with top-notch customer service, has top talent working diligently to deliver exceptional results, and wants to invest in the betterment of its people no matter the cost. Our team is our biggest asset as they make us stand out with their focus on the services that we offer and an undying dedication to achieving them. Therefore, we admire our team above all and appreciate the power of diversity, both in cultures and opinions.

Every day, life at our firm is paced by a climate of support and respect for the individual. We thrive on teamwork and learning in a fast-paced environment. We draw energy from our open, diverse environment where we can be our true selves. Together, all these qualities make us who we are, why our employees are engaged, and why people want to do business with us. As the Customer Support Associate, you will be on the front lines, representing the client and providing an upstanding and personal customer experience. You will develop great relationships with some of our most important customers, set and manage service expectations, and constantly be encouraged to create new ways to improve and enhance customer affairs.

**Customer Support Associate Responsibilities**:

- Ensure a high level of customer satisfaction by using active listening skills to create and provide targeted product recommendations
- Work with the sales support team to follow up with the customer on delivery dates, monthly or quarterly promotional deals, and confirm correct contact information
- Monitor industry customer service and sales trends to increase customer retention
- Troubleshoot and resolve customer issues in a timely and efficient manner
- Partner with other departments to discuss monthly goals, new promotions, and customer acquisition targets
- Partake in weekly, monthly, and quarterly reviews of individual and team progress
- Document customer feedback effectively to improve customer satisfaction
- Accurately record customer information including, but not limited to address, billing information, account package, preferences etc.
- Follow up with customers to ensure satisfaction and enhance relationships by answering any additional questions that may arise

**Customer Support Associate Skills and Qualities Needed**:

- Motivation and drive to gain new skills and deliver exceptional customer service
- Ability to multi-task and solve problems efficiently with little to no supervision
- Professional, friendly, and warm demeanor
- Passion for people and exceeding expectation
- Strong verbal communication, written communication, and presentation skills
- Values an exceptional client and consumer experience and is willing to go above and beyond in order to deliver that
- At least 1-2 years in a client Manager or customer service type position

Pay: $700.00 - $1,200.00 per week

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person



  • Lynn, United States Eastern Bank Full time

    (I & II): This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for...


  • Lynn, United States Eastern Bank Full time

    (I & II): This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for...


  • Lynn, United States Eastern Bank Full time

    Work Schedule: Mon-Friday 2pm-8pm with a maximum of 28hrs a week and a minimum of 24 hours part time. (I & II): This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough...


  • Lynn, United States Eastern Bank Full time

    Work Schedule: Mon-Friday 2pm-8pm with a maximum of 28hrs a week and a minimum of 24 hours part time. (I & II): This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough...


  • Lynn, United States Profits Marketing Group Full time

    Job Description Job Description Our Business Firm is the leader in direct marketing, sales and promotional services. Our expert team of Direct Marketing and Sales Associates are helping transform our clients’ business into leaders of their market. We are seeking an entrepreneurial mindset with strong relationship-building and customer-facing skills to join...


  • Lynn, United States Hunter Wave LLC Full time

    Job DescriptionJob DescriptionHunter Wave is looking for a 100% Remote IT Support Specialist to join our team. This person is responsible for the end-to-end planning, building, and deploying of our software systems. He/she will be able to drive the programming of well-constructed, testable code.The ideal candidate will have a broad technical background, a...

  • Safety Support Rep

    3 weeks ago


    Lynn, United States Veterans Transportation Full time

    Job DescriptionJob DescriptionUnder the direction of the Safety and Training Manager, the Safety Support Rep will be responsible for providing support to drivers in the field and at designated sites. The Safety Support Rep will monitor and assist with the implementation of company programs, procedures and guidelines.ResponsibilitiesConduct driver, site and...


  • Lynn, United States Clarendon Early Education Services, Inc. Full time

    Job DescriptionJob DescriptionSalary: DOEClarendon is seeking a dependable, motivated individual with exceptional people skills to conduct support visits and meal service reviews to a diverse group of Family Child Care Educators. The Home Visiting Support Specialist will conduct home visits to licensed Family Child Care Providers. She/he will provide support...


  • Lynn, United States Lynn Community Health Center Full time

    Job DescriptionJob DescriptionBusiness Transformation AssociateAre you interested in contributing to the Quality Improvement team?Are you looking for benefits effective on the first day of employment?Can you collect and analyze data as needed?Do you want to work where your professional growth and development are a priority?Are you willing to Contribute to...

  • Dentist Associate

    3 weeks ago


    Lynn, United States Adults & Children Dental Care Full time

    Job DescriptionJob DescriptionAdults & Children Dental Care is a well-established dental practice committed to providing high-quality oral healthcare to our community. Our team of dedicated professionals takes pride in delivering personalized and comprehensive dental services in a friendly and comfortable environment. We are currently seeking an Associate...

  • Auto Sales Associate

    3 weeks ago


    Lynn, United States Pride Motor Group Full time

    Job DescriptionJob DescriptionWe Offer Hourly wages with unit bonusPaid TrainingPaid Vacation401KHealth & Dental InsuranceShort Term DisabilityLife InsuranceFlexible Spending AccountClosed SundaysResponsibilities Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.Assist customers in selecting...

  • Risk Manager I

    4 days ago


    Lynn, United States Eastern Bank Full time

    Job Description The primary function of the VP Risk Manager I is to provide the primary support for the bank's Operational Risk Management infrastructure. This individual acts as an agent of change as the corporation transitions to an enterprise perspective of risk management. Primary responsibilities include oversight of the Business Process Risk and...


  • Lynn, United States Life Care Centers of America Full time

    Live the Mission Position Summary The RN - Assistant Director of Nursing assists the Director of Nursing (DON) in planning, organizing, developing, and directing the overall operation of the Nursing Services department to ensure the highest degree of quality patient care in accordance with all applicable laws, regulations, and Life Care...


  • Lynn, United States BayRidge Hospital Full time

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 32 Work Shift: Day (United States of America)32 hours, day shift, every other weekend Job Description: BayRidge Hospital, a part of Beth Israel Lahey Health, provides substance abuse and mental...


  • Lynn, United States Source EQ Full time

    **Compensation and Bonus Package** $18 - High School diploma $19 - Associates Degree $21 - Bachelor’s Degree Hybrid Schedule Amazing benefits and CEUs - Medical and Dental insurance - Health Spending Account (HSA) - Flexible Spending Accounts (FSA) - Healthcare reimbursement & dependent care assistance - 12 paid holidays each year - 15 sick days per...


  • Lynn, United States Source EQ Full time

    **Compensation and Bonus Package** $18 - High School diploma $19 - Associates Degree $21 - Bachelor’s Degree Hybrid Schedule Amazing benefits and CEUs - Medical and Dental insurance - Health Spending Account (HSA) - Flexible Spending Accounts (FSA) - Healthcare reimbursement & dependent care assistance - 12 paid holidays each year - 15 sick days per...


  • Lynn, United States Life Care Center of the North Shore Full time

    Live the Mission: Apply below after reading through all the details and supporting information regarding this job opportunity. Life Care Center of The North Shore is currently looking for a Licensed Occupational Therapy (OT) Aide who looking for per-diem hours. Position Summary: The Occupational Therapy Aide assists in carrying out rehab related activities...


  • Lynn, United States Corbus, LLC Full time

    Job DescriptionJob DescriptionCorbus, LLC is currently seeking a Logistics / Planning Analyst. This position supports the military customer needs, helps with forecasting and inventory of parts, improves readiness and drives savings. Performance elements include: material availability, inventory and Back Order reductions. Duties include but are not limited...


  • Lynn, United States Eastern Bank Full time

    Job DescriptionThis position supports the Model Risk Management Program within the Enterprise Risk Management Division and reports to the SVP Model and Financial Risk Director. The Model Validation - Enterprise Risk Analyst II is responsible for helping ensure compliance with the Bank's Model Risk Management policies and procedures as well as all required...


  • Lynn, United States Source EQ Full time

    Compensation and Bonus Package $18 - High School diploma $19 - Associates Degree $21 - Bachelor's Degree Hybrid Schedule Amazing benefits and CEUs Medical and Dental insurance Health Spending Account (HSA) Flexible Spending Accounts (FSA) - Healthcare reimbursement & dependent care assistance 12 paid holidays each year 15 sick days per year 2+ weeks of...