Network Operations Center Technician Night Shift
1 month ago
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.
Responsibilities:
Maintain network and backup systems
Monitor and address automated alerts related to supported devices
Work with clients and remote support technicians on advanced service issues
Update assigned service tickets daily
Perform advanced problem-solving on various applications and hardware
Maintain accurate records and time logging in ConnectWise
Basic Qualifications:
Advanced knowledge of computer systems software and hardware
Minimum 2-year customer service experience
Excellent verbal and written communication skills
Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition
Able to self-manage and work independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared, and feedback is welcomed
Effective time management including the ability to multi-task, organize and prioritize
Ability to research and grasp technical information across multiple tools while working with customers
Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges
Preferred Qualifications:
Technical support experience
Passion for problem resolution and creation of a positive customer experience
Technical degree, related certification(s), experience in the healthcare field
Additional Requirements:
Successful completion of pre-employment assessments
Successful completion of initial training
Professional and friendly demeanor
Pays attention and adheres to company policies and procedures
Valid driver’s license
Drug test and background check
Perks:
Benefits – Vision, Medical, and Dental
401K with company match
Paid time off
Company paid disability and life insurance
Available Shift:
Shift: 10:00 pm - 7:00 am Central Time Days: Sunday through Thursday
*This is a night shift position *Shift is based on Central Time
This is a remote position.
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