Network Operations Center Technician/ Night Shift

4 weeks ago


Spring Lake Park, United States Sunset Technologies Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 We are a small and growing technology company.  Our customers are in healthcare, with a focus on dental.  We believe in helping all our customers to feel Rest Assured.  We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person.  If you are interested in joining a growing company that serves the healthcare industry, please submit your resume. 

Responsibilities:

  • Maintain network and backup systems
  • Monitor and address automated alerts related to supported devices
  • Work with clients and remote support technicians on advanced service issues 
  • Update assigned service tickets daily 
  • Perform advanced problem-solving on various applications and hardware 
  •  Maintain accurate records and time logging in ConnectWise
Basic Qualifications:

  • Advanced knowledge of computer systems software and hardware
  • Minimum 2-year customer service experience
  • Excellent verbal and written communication skills
  •  Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition
  •  Able to self-manage and work independently in a fast-paced, constantly changing environment
  •  Thrives on a team where expertise is shared, and feedback is welcomed
  •  Effective time management including the ability to multi-task, organize and prioritize
  •  Ability to research and grasp technical information across multiple tools while working with customers
  •  Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges
Preferred Qualifications:

  • Technical support experience
  • Passion for problem resolution and creation of a positive customer experience
  • Technical degree, related certification(s), experience in the healthcare field
Additional Requirements:

  • Successful completion of pre-employment assessments
  • Successful completion of initial training
  • Professional and friendly demeanor
  • Pays attention and adheres to company policies and procedures
  • Valid driver’s license
  • Drug test and background check       
 Perks:

  • Benefits – Vision, Medical, and Dental
  • 401K with company match
  • Paid time off
  • Company paid disability and life insurance
Available Shift:

Shift: 10:00 pm - 7:00 am Central Time
Days:  Sunday through Thursday

*This is a night shift position
*Shift is based on Central Time
 

This is a remote position.



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