Client Manager

1 month ago

Cincinnati, United States Nielsen Consumer, LLC Full time

Company Description Location: US-Remote REFID666845 Job Description About this Job Be curious. Be collaborative. Be forward-thinking. Join the NIQ Retail team and collaborate with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients. In this role, you will work with a leading US retailer and use NielsenIQ solutions to drive client satisfaction by providing market intelligence and business insights to help them understand their consumers and to optimize their business across categories. You will develop cost-effective plans to uncover relevant customer truths, and partner with internal teams to solve challenges and address business needs. When you join the NielsenIQ team, you're signing up for an experience that requires flexibility, curiosity, and passion. Responsibilities Daily point of contact collaborating with client stakeholders to understand business priorities and opportunities, establishing yourself as a trusted advisor and strategic partner. Develop a strong understanding of client's business, industry trends and competitive landscape Proactively introduce creative thinking and NielsenIQ solutions and analytics to develop insights into a compelling narrative that steers decision makers towards what retail customers want/need Independently complete thorough analyses using proprietary tools and multiple data sources to develop insights that drive value-added decision making and differentiated client outcomes. Track the end-to-end process across multiple internal teams to ensure deliverables to the client are on time and high quality Develop and execute primary research (both qualitative and quantitative) in collaboration with stakeholders and internal NielsenIQ teams. Usage of a range of methodologies and analysis techniques (focus groups, shop-alongs, ethnographies, MaxDiff, Turf, Monadic testing, etc.) Qualifications A Little About You Do you have the necessary skill set to be successful in this role? Are you passionate, with proven ability to synthesize multiple data sources into cohesive analyses that drive outcomes and value for our clients? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution? General Qualifications Capable to maintain positive client relationships in complex situations & resolve client issues; able to work collaboratively with internal & external teams Able to synthesize data & simplify findings to solve client business issues; experience using large data sets to finding insights and make recommendations; Strong logic, deductive reasoning, problem-solving, and critical thinking skills; skilled & polished communicator, including client presentations Intermediate project management skills and ability to manage multiple priorities with a strong sense of urgency and accountability to drive client outcomes Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or GSuite (Docs, Sheets, Slides) and BI Tools (Power BI, Tableau), experience in SQL is a plus Role Qualifications Bachelor's Degree Required 5+ years of experience with demonstrated experience in syndicated data analysis in the FMCG, CPG and/or Retail industries. Experience working with market trends/consumer behavior/panel insights Demonstrated ability to plan, analyze, and provide successful qualitative and quantitative customer research across a variety of methodologies that meets client's goals Strong analytical aptitude and ability to articulate your point of view or recommendations in a clear and concise way both verbally and in writing; experience in client service environment a

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