Patient Service Representative

3 weeks ago

Littleton, United States Health Images Full time
Health Images is looking for a Full Time Patient Service Representative to join our team in Littleton, CO
Monday - Friday 8:30PM - 5:00PM | Position Pay Range $17.73 - $19.90

Summary/Objective:

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions

1. Answers inbound calls to the Center.

2. Provides a friendly and warm greeting to all patients and/or providers.

3. Checks scheduled patients in/out and ensures proper documentation is received from patient.

4. Collects co-pays, co-insurance, and deductible if necessary.

5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.

6. Ensures accurate data entry for patient registration.

7. Assists with medical records as needed.

8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.

9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.

10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)

11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.

12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).

13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).

14. Monitors waiting room to avoid extended wait time and to assists patients as needed.

15. Requests orders and processes new/same-day requests.

16. Requests all patients complete a satisfaction survey after their exam.

17. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Communication Proficiency.

2. Organizational Skills.

3. Time Management.

4. Problem Solving/Analysis.

5. Customer/Client Focus.

6. Collaboration Skills.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

• One plus year of experience providing exceptional customer service – healthcare environment preferred

• Detail oriented, self-motivated, a problem solver and a team player

• Ability to navigate multiple computer screens and browsers quickly and accurately

• Ability to excel in a very fast-pace team environment

• Ability to continuously “exceed” company and customer expectation

• Strong communication skills & professional demeanor

Education/Certifications:

• Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits

Below is a list of benefits that are offered to employees, once eligibility is met.

• Health Benefits: Medical/Dental/Vision/Life Insurance

• Company Matched 401k Plan

• Employee Stock Ownership Plan

• Paid Time Off + Paid Holidays

• Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Accepting applications until 5/15/24

  • Patient Service Representative

    3 weeks ago

    Littleton, United States Physical Rehabilitation Network Full time

    **Patient Service Representative** ProActive Physical Therapy - Lakewood, CO Overview: We are seeking an enthusiastic and versatile Patient Service Representative (PSR) to join our dynamic out-patient orthopedic clinic. We take pride in our ability to provide the highest level of personable care and superior customer service. This position is full-time and...

  • Patient Service Representative

    3 days ago

    Littleton, United States Health Images Full time

    Health Images West Littleton is looking for a Full Time Patient Service Representative to join our team!Monday, Wednesday, Thursday, & Friday 10:30AM - 9:00PM | Position Pay Range $17.73 - $19.90Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the...

  • Patient Service Representative

    18 hours ago

    Littleton, United States Health Images Full time

    Health Images West Littleton is looking for a Full Time Patient Service Representative to join our team! Monday, Wednesday, Thursday, & Friday 10:30AM - 9:00PM | Position Pay Range $17.73 - $19.90Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on...

  • Patient Service Representative

    2 days ago

    Littleton, United States AH Rocky Mountain Full time

    Please attach a copy of your resume, license/certifications to your application—thank you! All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something...

  • Patient Service Representative

    5 days ago

    Littleton, United States AdventHealth Full time

    Please attach a copy of your resume, license/certifications to your application—thank you! All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part...

  • Patient Service Rep Lead

    4 hours ago

    Littleton, United States AdventHealth Full time

    Please attach a copy of your resume, license/certifications to your application—thank you! All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of...

  • Guest Service Representative

    3 weeks ago

    Littleton, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,setting the mood and making a stop in the bakery an event worth posting about. Youllget to play party planner by helping guests order the right cake for their celebratio Guest Service, Representative, Guest, Service, Bakery, Restaurant

  • Customer Service Representative

    1 week ago

    Littleton, United States Intellyk, Inc. Full time

    Title:Customer Service Representative Shift: 1st 8.30 am to 5 pm (M to F) Location: Littleton, MA-1460 Duration: 5 months(possible temp to perm position) Description: Our Customer Service Representatives (Inside Sales) professionally represent the Company to our Customers with the knowledge and skills to provide them the product or service they...

  • Client Service Representative

    4 weeks ago

    Littleton, United States VCA Animal Hospitals, Inc. Full time

    VCA Dakota Ridge is hiring for a full-time Client Service Representative. We are a busy 4 doctor, AAHA-accredited general practice in Littleton, Colorado. We treat dogs and cats for both wellness and sick appointments. Our hospital is open Monday thr Client Service, Representative, Service, Animal Care, Retail, Client

  • Guest Services Representative

    4 weeks ago

    Littleton, United States OCI Hospitality Full time

    About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our...

  • Customer Service Representative

    3 days ago

    Littleton, United States badboyboards Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Colorado - Showroom & Park Meadows KioskCompany: badboyboardsAbout Us:badboyboards is seeking enthusiastic individuals to join our Customer Service Team. As a Customer Service Representative, you will play a crucial role in sharing the badboyboards story and educating customers...

  • Customer Service Representative

    2 weeks ago

    Littleton, United States FastSigns Full time

    FASTSIGNS #372101 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities Two weeks paid training in Dallas TX A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers...

  • Customer Service Representative

    3 days ago

    Littleton, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceFlexible scheduleHealth insuranceVision insuranceJob SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...

  • Customer Service Representative

    20 hours ago

    Littleton, United States Redstonevet Full time

    **Customer Service Representative** CSR Littleton, Colorado Compensation **$14-18/hr DOE** Busy and still rapidly growing Littleton/Highlands Ranch area veterinary clinic seeking compassionate, bubbly, motivated, front desk staff. This position is Full-Time. Initial schedule is somewhat flexible but we strive for the schedule to be consistent. Looking for...

  • Customer Service Representative

    3 days ago

    Littleton, United States Waterworks Aquatics Full time

    Job DescriptionJob DescriptionWere hiring PART-TIME CUSTOMER SERVICE REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck! We are looking for exceptional customer service representatives that can register new...

  • Morning Customer Service Representative/Sales Representative

    2 weeks ago

    Littleton, United States Aqua-Tots Development Full time

    Job DescriptionJob DescriptionWe are looking for year-round Customer Service Representatives/Sales Representatives in Littleton! Must have morning availability!!This is a great company, with a supportive and fun culture!They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:Daily and weekly...

  • Morning Customer Service Representative/Sales Representative

    2 weeks ago

    Littleton, United States Aqua-Tots Development Full time

    We are looking for year-round Customer Service Representatives/Sales Representatives in Littleton! Must have morning availability!!This is a great company, with a supportive and fun culture!They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:Daily and weekly bonuses!$250 bonus for every...

  • Entry-Level Customer Service Representative

    2 weeks ago

    Littleton, United States Precision Marketing Inc. Full time

    Hiring an Energetic Full-Time Entry-Level Customer Service Representative: Our company is a culture-forward business management firm where we put our team members first. We pride ourselves on our inclusive business model, welcoming professionals from all walks of life. This diversity within our Customer Service Representative team has enriched our atmosphere...

  • Overnight Customer Service Representative

    3 days ago

    Littleton, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsHealth insuranceOpportunity for advancementTraining & developmentJob SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...

  • Customer Service Representative

    2 days ago

    Littleton, United States Adventure Ready Brands Full time

    Description: At Adventure Ready Brands we pride ourselves on core values focused on employee safety, career development, collaboration, innovation and more. Tender exists to inspire outdoor adventure! Join the Tender team and help take outdoor adventure and innovation to a whole new level! **PURPOSE AND SCOPE** The Customer Service Representative...