Service Desk Specialist I

2 weeks ago

Nashville, United States OneOncology Full time

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The Service Desk at OneOncology serves as the point of contact for all issues related to technology. The Service Desk Specialist I position is a key technical resource responding to end user incidents and requests reported to the Service Desk. Service Desk Specialists are responsible for effectively interacting with users and serve as a key point of communication between customers and the Technology organization. In addition, the Service Desk is also responsible for representing the IT team to other stakeholders and helping ensure the service desk is constantly developing and improving.

Responsibilities

  • Operations of the day-to-day components of the OneOncology Service Desk. This includes, but is not limited to, incident ticket resolution, technical customer service, and response to other requests related to technology operations.
  • Provide excellent customer service through both incoming phone calls and the ticketing system to our internal user base.
  • Logs and tracks problems; proactively maintains problem tracking databases as part of the problem resolution process.
  • Triage and escalate customer issues to next level teams as necessary.
  • Determine appropriate vendor to resolve problems and coordinate with other technical areas as needed.
  • Provide consistent feedback and updates to customers and other appropriate teammates from start through resolution of enterprise-wide technology issues.
  • Participate in hardware setup and onboarding for new users to OneOncology.
  • Create documentation for common issues and/or requests that will aide in self-help for both technicians and end users.
  • Thoroughly document all steps taken during ticket resolution in the ticketing system.
  • Inventory/Asset Management duties as needed.
  • Participate in 24x7 on-call support
  • Occasional travel
  • Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.
Key Competencies
  • Proven experience with IT Service Management transformation and continuous improvement initiatives.
  • Excellent ability to troubleshoot systems when necessary.
  • Strong oral and written communication skills, including the ability to be influential and persuasive with stakeholders.
  • An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the Service Desk
  • An ability to recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low
  • Experience with the following areas are a plus. ServiceNow, SSO, Okta, Office Applications
Qualifications
  • Highschool diploma required, college degree in relevant field is preferred.
  • 1 - 3 years of recent experience in technology, service desk, or helpdesk
  • Healthcare related experience a plus
  • ITIL certifications a plus
  • Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted


#LI-AN1

  • Service Desk Technician

    2 weeks ago

    Nashville, United States Virtual Full time

    We are seeking a highly skilled Service Desk Specialist to join one of our growing clients in the Nashville area. What you bring: 3+ years Service Desk/Desktop Support Experience Strong knowledge of Microsoft operating systems and Office Suite. Experience with ticketing systems and remote support tools Excellent communication and interpersonal...

  • Service Desk Technician

    5 days ago

    Nashville, United States Virtual Full time

    We are seeking a highly skilled Service Desk Specialist to join one of our growing clients in the Nashville area. What you bring: 3+ years Service Desk/Desktop Support Experience Strong knowledge of Microsoft operating systems and Office Suite. Experience with ticketing systems and remote support tools Excellent communication and interpersonal...

  • Student Services Specialist I, Southeast Campus

    2 weeks ago

    Nashville, United States Tennessee Board of Regents Full time

    Student Services Specialist I, Southeast Campus (Part-time Regular) Job no: 494826 Work type: Staff Part-Time Location: Nashville Categories: Student Services Title: Student Services Specialist I, Southeast Campus (Part-time Regular) POSITION SUMMARY This front desk position will be the first point of contact for new, continuing and prospective students. It...

  • Student Services Specialist I, Southeast Campus

    4 days ago

    Nashville, United States Tennessee Board of Regents Full time

    Student Services Specialist I, Southeast Campus (Part-time Regular) Job no: 494826 Work type: Staff Part-Time Location: Nashville Categories: Student Services Title: Student Services Specialist I, Southeast Campus (Part-time Regular) POSITION SUMMARY This front desk position will be the first point of contact for new, continuing and prospective students. It...

  • Service Desk Technician | On-Site Nashville

    1 week ago

    Nashville, United States Vaco Full time

    We are seeking a highly skilled Service Desk Specialist to join one of our growing clients in the Nashville area.What you bring:3+ years Service Desk/Desktop Support ExperienceStrong knowledge of Microsoft operating systems and Office Suite.Experience with ticketing systems and remote support toolsExcellent communication and interpersonal skillsStrong...

  • Service Desk Technician | On-Site Nashville

    1 week ago

    Nashville, United States Vaco Full time

    We are seeking a highly skilled Service Desk Specialist to join one of our growing clients in the Nashville area.What you bring:3+ years Service Desk/Desktop Support ExperienceStrong knowledge of Microsoft operating systems and Office Suite.Experience with ticketing systems and remote support toolsExcellent communication and interpersonal skillsStrong...

  • Service Desk Technician | On-Site Nashville

    1 week ago

    Nashville, United States Vaco Full time

    We are seeking a highly skilled Service Desk Specialist to join one of our growing clients in the Nashville area.What you bring:3+ years Service Desk/Desktop Support ExperienceStrong knowledge of Microsoft operating systems and Office Suite.Experience with ticketing systems and remote support toolsExcellent communication and interpersonal skillsStrong...

  • Front Desk Agent

    2 weeks ago

    Nashville, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Front Desk, Agent, Guest Experience, Hotel, Specialist

  • Manager, Service Desk

    2 weeks ago

    Nashville, United States i3 Verticals Management Services, Inc. Full time

    Job DescriptionJob DescriptionJOB TITLE: Manager, Service Desk ServicesFLSA STATUS: ExemptDEPARTMENT: TechnologyREPORTS TO: SVP, Technology & Cyber Security ServicesSUPERVISORY RESPONSIBILITIES: YesJOB LOCATION: Remote / Nashville, TN – Corporate OfficeTRAVEL: 10%ESSENTIAL DUTIES & RESPONSIBILITIES:Team Leadership:Provide leadership, guidance, and...

  • Front Desk Agent

    2 weeks ago

    Nashville, United States Courtyard Nashville Downtown Full time

    Additional Information Full Time hours - Mainly Day Shift (7am-3PM) and some evening shifts (3PM-11PM), starting pay: $17.70/hrJob Number 24071145Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition...

  • Technical Support Specialist

    5 days ago

    Nashville, United States Barn2Door INC Full time

    **Technical Support Specialist (I) - Nashville** * Nashville, TN * Full-Time * Support * Technical Support Specialist (I) - Nashville **About** Barn2Door is rated by Built-In Seattle as one of the Top 50 Small Businesses to Work For (

  • Service Desk Engineer

    7 days ago

    Nashville, United States i3 Verticals Management Services, Inc. Full time

    Job DescriptionJob DescriptionJOB TITLE: Senior Service Desk EngineerFLSA STATUS: ExemptDEPARTMENT: CorporateREPORTS TO: Manager, Service DeskSUPERVISORY RESPONSIBILITIES: NoJOB LOCATION: Nashville, TNTRAVEL: 0%ESSENTIAL DUTIES & RESPONSIBILITIES:Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best...

  • Guest Service Specialist

    2 weeks ago

    Nashville, United States Churchill Living Full time

    Churchill Living is a rapidly growing furnished apartment rental company, get in on the ground floor today! This position provides a luxury work environment, flexibility to problem solve based on your strengths and a robust benefits package. About the Job The role of Guest Service Specialist will assist in the efficient day to day operations of the...

  • Guest Service Specialist

    2 weeks ago

    Nashville, United States Churchill Living Full time

    Churchill Living is a rapidly growing furnished apartment rental company, get in on the ground floor today! This position provides a luxury work environment, flexibility to problem solve based on your strengths and a robust benefits package. About the Job The role of Guest Service Specialist will assist in the efficient day to day operations of the property,...

  • Guest Service Specialist

    1 week ago

    Nashville, United States Churchill Living Full time

    Churchill Living is a rapidly growing furnished apartment rental company, get in on the ground floor today! This position provides a luxury work environment, flexibility to problem solve based on your strengths and a robust benefits package. About the Job The role of Guest Service Specialist will assist in the efficient day to day...

  • Front Desk

    6 days ago

    Nashville, United States Marriott International Full time

    Additional Information Shift: AM and MID Job Number 23212273 Job Category Rooms & Guest Services Operations Location Courtyard Nashville Airport, 2508 Elm Hill Pike, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving...

  • Minimally Invasive Clinical Specialist I

    1 month ago

    Nashville, United States SpecialtyCare Full time

    Minimally Invasive Clinical Specialist I SpecialtyCare is expanding! We are currently looking for the right candidate to start and train as a Minimally Invasive Clinical Specialist I (MIS) to work in and around the Operating Room. SpecialtyCare provides multi-stage training programs involving personalized, hands-on learning from in-person educators,...

  • Service Desk Technician

    4 weeks ago

    Nashville, United States Brooksource Full time

    Service Desk Technician Ongoing Contract We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The...

  • Service Desk Technician

    4 weeks ago

    Nashville, United States Brooksource Full time

    Service Desk Technician Ongoing Contract We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The...

  • Service Desk Technician

    4 weeks ago

    Nashville, United States Brooksource Full time

    Service Desk Technician Ongoing Contract We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The...