Service Desk Engineer

4 weeks ago

Nashville, United States i3 Verticals Management Services, Inc. Full time
Job DescriptionJob Description

JOB TITLE: Senior Service Desk Engineer

FLSA STATUS: Exempt

DEPARTMENT: Corporate

REPORTS TO: Manager, Service Desk

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Nashville, TN

TRAVEL: 0%

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures.
  • Ability to clearly communicate technical concepts to non-technical people.
  • Monitor and respond quickly to support requests via our ticketing system, phone calls, voicemails, emails, or chat.
  • Order, provision, setup, and configure desktops, laptops, tablets, and applications as needed.
  • Work with vendors as required, while providing timely updates to stakeholders
  • Organize and maintain relevant documentation (knowledge base, warranties, contracts, etc.) related to i3 Verticals' systems.
  • Assist with other technical issues as needed.
  • Maintain excellent communication with all end users and other members of the technology department.
  • Occasionally perform duties during off-hours.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • 4-6 years of experience in a desktop support position.
  • Excellent verbal and written communication.
  • Experience setting up and configuring Windows and Mac operating systems.
  • Experience configuring and troubleshooting commonly used tools such as:
    • Internet browsers (Chrome, Safari, Firefox, etc.)
    • Productivity software (Microsoft Office applications, email clients, etc.)
    • Hardware (printers, projectors, etc.)
  • Excellent time management skills, and the ability to appropriately prioritize projects.
  • Excellent customer service mentality and willingness to "own" problems to ensure satisfactory resolution.
  • Assist in security monitoring to reduce exposure to malicious software or users.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • BS degree or equivalent experience in IT support.
  • Proficiency with Microsoft Office.
  • Familiarity with PowerShell Core.
  • Experience provisioning and configuring computer systems and users within an Active Directory domain.

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