Associate Technical Support Engineer

4 weeks ago

Bedford, United States Aspen Technology Full time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleAre you a recent college graduate or are you preparing to graduate this Winter or Spring? Want to work for an industry leader? How about assisting companies with having a positive impact on the environment? If this sounds like you, we would love to connect Your Impact

We are seeking an Associate Technical Support Engineer to join our industry leading softwaresupport team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineeringsoftware such as Aspen Plus and Aspen HYSYS.

  • Your time will be divided between solving customer technical support problems with ourEngineering software via telephone/web,delivering high quality training on ourEngineering product line, pre-sales support to win new customers and other department projects as needed.

  • Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.

  • Serve as a technical expert and provide technical leadership in several specialized areas within ourEngineering technical support team after attaining sufficient experience.

  • Develop and maintainEngineering training course materials and curriculum to include newly released functionality.

  • Author white paper solution articles for publication to the user community through our support web knowledge base.

What You'll Need

  • Bachelors Degree in a STEM related Major

  • Hands-on problem-solving skills with a drive to deliver quality work

  • Excellent communication, interpersonal and customer relationship skills

  • Be able to work well in diverse teams composed of people with varied backgrounds

  • Demonstrated ability to convey complex information in a clear and concise manner

  • Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. Even if you do not check all the boxes, we encourage you to apply anyway We are curious to find out how you can bring new insights to the role or toAspenTech as an organization.

#LI-DNI

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