Tech Support Representative I

2 weeks ago


Hackensack, United States United Merchant Services Full time

United Merchant Services, Inc. ("UMSI") is a New Jersey-based, comprehensive payment processing company for merchants nationwide. UMSI continues to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the nation.

Location(s): Los Angeles, CA, Hackensack, NJ

Key Responsibilities:

Training:

  • Participate in a 3-week training program to gain a deep understanding of Bluu hardware and software, along with comprehensive knowledge of the credit card industry and payment transactions.
Job Tasks:

Assist in POS and Terminal Preparations:
  • Review merchant requests for hardware and software, and execute staging, testing, and deployment processes.
  • Conduct training sessions for merchants and relevant personnel when necessary.
  • Collaborate with the team to ensure successful POS and terminal preparations.
Troubleshooting:
  • Investigate and resolve technical issues when arise, and inform relevant personnel (customers, merchants, Sales department) via emails/phone calls
  • Assist with program downloading and transaction-related troubleshooting.
  • Work on resolving assigned tickets promptly and efficiently.
Ad-hoc Projects:
  • Contribute to various ad-hoc projects as assigned.
  • Monitor batches and equipment returns, ensuring timely and accurate completion.
Skills/Qualifications:
  • Good oral & written communication skills
  • Professional telephone etiquette
  • Able to work in night and weekends
  • Knowledge on terminal functionalities and download file is a plus
  • Bilingual in English and Korean
  • Must be able to work flexible hours
Benefits:
  • Group Health Insurance (Medical, Dental, Vision)
  • 401K Matching
  • Paid sick, vacation, holidays
  • Gym Reimbursement
  • Friday Company Lunch


  • Hackensack, United States United Merchant Services Full time

    United Merchant Services, Inc. ("UMSI") is a New Jersey-based, comprehensive payment processing company for merchants nationwide. UMSI continues to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the nation. Location(s): Los Angeles,...


  • Hackensack, United States United Merchant Services Full time

    Job DescriptionJob DescriptionUnited Merchant Services, Inc. ("UMSI") is a New Jersey-based, comprehensive payment processing company for merchants nationwide. UMSI continues to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the...


  • Hackensack, United States HACKENSACK UNIVERSITY MED CNTR Full time

    Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another...


  • Hackensack, United States Hackensack Meridian Health Full time

    Overview: Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support...


  • Hackensack, United States Hackensack Meridian Health Full time

    Overview: Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support...


  • Hackensack, United States HACKENSACK UNIVERSITY MED CNTR Full time

    Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another...


  • Hackensack, United States Hackensack Meridian Health Full time

    Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another...


  • Hackensack, United States HACKENSACK UNIVERSITY MED CNTR Full time

    “Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one...


  • Hackensack, United States Hackensack Meridian Health Full time

    Overview: “Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support...


  • Hackensack, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...


  • Hackensack, United States CQ Fluency Full time

    Job DescriptionJob DescriptionSalary: who we are . . .For over two decades, CQ fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages.  Our game changing approach to language technology, centralization and change management as well as our expert...

  • E S Aide I- PT- Day

    4 weeks ago


    Hackensack, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support...

  • E S Aide I- Pt- Day

    1 week ago


    Hackensack, New Jersey, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...


  • Hackensack, United States HACKENSACK UNIVERSITY MED CNTR Full time

    Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another...


  • Hackensack, New Jersey, United States Hackensack Meridian Health Full time

    Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one...

  • E S Aide I- Pt- Day

    7 days ago


    Hackensack, United States Hackensack Meridian Health Part time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...


  • Hackensack, United States Hackensack Meridian Health Full time

    Overview "Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...


  • Hackensack, New Jersey, United States Hackensack Meridian Health Full time

    Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one...


  • Hackensack, United States Hackensack Meridian Health Full time

    Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another...


  • South Hackensack, United States Givaudan Full time

    Job DescriptionJob DescriptionAre you someone who wants to grow and shape your own world? Who thrives in a culture where you can express yourself in a creative team environment? Who wants to collaborate and work in a team as passionate as you?Then come join us - and impact your world. Customer Care Representative In this role, you will be the central link...