Cloud Network UCaaS Admin

4 weeks ago


Texas City, United States eTeam Full time
  • Provide network planning, design, implementation, and optimization of Telecommunications/Netsapien Infrastructures
  • Provide operational support to and for customer's issues, while managing escalated issues/event status in the ticketing system in adherence to the companys operational level agreement
  • Review and maintain Standard Operating Procedures for diagnosing and troubleshooting VoIP platform, Telecom Network, IP / WAN Protocol stacks, and Linux server issues
  • Review and monitor the security posture, performance, and health of the telecommunication infrastructure and perform remediation when and where necessary
  • Follow a formal change control process when making or recommending any changes to telecom or VoIP systems
  • Perform analysis of any software or hardware modifications, including vendor-supplied patches or user-driven requests for change, in a timely and proactive manner
  • Work in conjunction with vendors and service providers to expedite problem resolution for system issues or product defects
  • Work closely with other Information Services teams on projects of all scopes, including complex and cross-functional effort s
Requirements
  • Relevant VoIP platform experience
  • Bachelors degree in Computer Science or Network Administration is a plus but not required
  • 6-8+ years of experience in Network/Operations Support with Client on Telecom and Platform Switches, such as Netsapiens, Broadsoft, Metaswitch, or Asterisk
  • Working knowledge of Networking in a TCP/IP and SIP environment and Linux experience, preferably Ubuntu
  • Experience with open source applications and tools such in LAMP Stack
  • Experience with telephony or voice related services (SIP, RTP)
  • Experience with provisioning and configuration of VoIP phones
  • Experience troubleshooting and providing operational level support to: VoIP platform/networks and IP/WAN protocol stacks
  • Experience analyzing and monitoring system performan ce


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