ServiceNow Business Analyst

1 month ago

Chicago, United States Perfict Global, Inc. Full time
About Us:
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs.

We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work

Job description:

REQUIRED SKILLS:
  • t least 3 to 5 years in a ServiceNow business analyst role with deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management (CMDB), Incident Management and Problem Management. (H eavy emphasis on CMDB deep expertise, Configuration Management and how data is set up in the CMDB)
  • Capable of building strong professional relationships with ability to influence all levels across the organization.
  • Demonstrated experience designing solutions to meet organizational goals, improve efficiency and reduce risk based on business analysis intelligence
QUALIFICATIONS (Must Haves):
  • At least 3 years in a ServiceNow business analyst role Deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management. Experience working in a global setting Excellent communication skills (both written and verbal) Strong interpersonal skills. Ability to build positive relationships with key stakeholders. Strong analytical and problem solving skills.
  • You have a Bachelor's Degree and bring 5+ years of experience with the ServiceNow platform
  • You have experience with the ServiceNow modules and capabilities including ITSM, ITAM, ITOM, CSDM, CMDB, Discovery, DevOps, APM, Vulnerability, HR, GRC and Integration HUB. Onboarding module.
  • You have a background working within the ITIL and IT Service Management discipline.
  • You have demonstrated experience documenting process designs to meet organizational goals, improve efficiency and reduce risk.
  • You are able to present and influence all levels of management and executive leadership.
  • You have demonstrated commitment to continual learning of ServiceNow best practices and standards including actively participating in the ServiceNow community forums.
  • Deep knowledge and experience in understanding enterprise requirements necessary to successfully implement a complex SaaS or PaaS solution including a strong appreciation for understanding security, data, and business usage requirements.
  • Advanced knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement: ability to understand the long-term ( "big picture ") and short-term perspectives of situations.
  • Outstanding verbal/written communication, collaboration, presentation and negotiation skills to lead an environment driven by customer service and teamwork; ability to foster the development of high-performance teams; capable of building strong professional relationships with ability to influence all levels across the organization; must be able to set and execute strategic initiatives for team; creative thinker with ability to identify innovative business solutions; ability to develop strategic organization and resource plans, defining next generation business and leadership needs; great communication skills, team player, drives processes and takes active ownership of deliverables.
  • Possess ServiceNow experience, Utah, Tokyo, San Diego, Rome, etc. (DEV/QA/UAT/PROD); strong process development, facilitating requirements for SNOW implementations: ServiceNow experience with integrations, automation, and workflows

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