CSR - Dispatcher Hybrid

2 weeks ago

West Sacramento, United States CABS Heating Full time
CSR/Dispatcher Hybrid

Hours of Work: You are expected to work 8 hours per day. The working hours can range from 7 AM to 7 PM, depending on operational needs and scheduling requirements, Monday through Friday. Additionally, this role may require occasional Saturday work to effectively reach our customers. We will ensure to provide notice of any variations in your daily hours or additional days required.

Role Summary:

The CSR - Dispatcher Hybrid plays a vital role in orchestrating the day-to-day operations of the office, ensuring optimal productivity. This position acts as a pivotal link among management, technicians, and customers, facilitating seamless communication and coordination. Committed to delivering outstanding customer service that mirrors the values of CABS Heating & Air Conditioning, the CSR - Dispatcher Hybrid also possesses a keen understanding of the business's operational structure and requirements, effectively supporting the company's diverse needs. This dispatching position earns a competitive wage of $21-$26 per hour, depending on experience.

JOB FUNCTION SUMMARY:
  • Dispatch technicians to service calls and maintain technician schedules.
  • Prioritize calls according to customer and/or operational needs.
  • Coordinate and maintain on-call schedules for technicians and after hours procedures.
  • Schedule calls, enter service calls, and debrief with technicians.
  • Maintain complete, accurate and updated information in the customer database.
  • Maintain communication with technicians via phone or online.
  • Maintains the scripting required and provided by the company for quality and efficient interactions with the inbound client base.
  • Efficiently balances inbound calls with a multi-line phone system
  • Offers appointment windows, ancillary products and services that contribute to achieving the call center sales quota - daily, weekly, and monthly.
  • Order parts as needed for service appointments.
  • Process all warranties from start to finish.
  • Follows up and schedules preventive maintenance service appointments.
  • Contact customers if there is a delay in their scheduled time.
  • Maintains the scripting required and provided by the company for quality and efficient interactions with the inbound client base.
  • Offers appointment windows, ancillary products and services that contribute to achieving the call center sales quota - daily, weekly, and monthly.
  • Engages in outbound calling activities to secure the appropriate number of calls required for a successful service operation.
  • Maintains customer database, ensuring complete, accurate, and updated entry of
  • At the request of the Manager, may be required to perform other administrative duties to assist with the overall efficiency of the operation.
  • Enters service calls, schedules calls, and generates call debriefing with technicians daily.
  • Perform administrative duties to assist with the overall efficiency of the operation.
  • Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
  • Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
  • Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
  • Participate in all company sponsored training classes.
  • Maintain a courteous demeanor with customers and associates at all times.
  • Maintain a professional image at all times by wearing company approved apparel.
  • Abide by all standards of performance and ethics.
  • Follow all safety policies and procedures.
  • Perform other duties as assigned.
QUALIFICATIONS:
  • High school diploma OR equivalent
  • 2+ years of experience as a dispatcher in the HVAC industry
  • Basic computer skills, including proficiency with Microsoft Word and Excel
  • Ability to work extended hours, nights, and weekends
  • Ability to read a map and geographical knowledge of our service area

Industry experience in dispatch and coordination is preferred but not required

  • CSR - Dispatcher Hybrid

    3 weeks ago

    West Sacramento, United States CABS Heating & Air Conditioning Full time

    Job DescriptionJob DescriptionCSR/Dispatcher Hybrid Hours of Work: You are expected to work 8 hours per day. The working hours can range from 7 AM to 7 PM, depending on operational needs and scheduling requirements, Monday through Friday. Additionally, this role may require occasional Saturday work to effectively reach our customers. We will ensure to...

  • Customer Service Rep

    1 day ago

    West Columbia, United States Lincare Inc. Full time

    work directly with medical professionals and physicians to facilitate patient care - advocate for and work in lockstep with chronic patients - work for an organization that rewards success and fosters a culture of promotion **Job Responsibilities include**: - provide outcome-based solutions for our physician referral sources and existing patient...

  • Front Office Support

    7 days ago

    West Pittsburg, United States Boyd Group Services Inc Full time

    Company: Glass America Pittsburg, Pennsylvania We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. Job Description: Glass America Customer Service Rep / Admin Support Pittsburgh, PA Glass America is a respected...

  • Fleet Safety Manager

    17 hours ago

    Sacramento, United States Board of Certified Safety Professionals Full time

    Posting Title: Fleet Safety Manager Reports To: Director of Fleet Management Location: Sacramento, California (Hybrid) Salary Range: $100,000 to $120,000 Final determination of a successful candidate’s starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and...

  • E-Commerce Associate Team Leader

    14 hours ago

    Sacramento, United States Whole Foods Market Full time

    **NYC CANDIDATES:** As mandated by New York City any New Member hired or Team Member transferring into NYC locations must be prepared to upload proof of having received at least one dose of a COVID-19 vaccine to Workday on their hire date. Alternatively, those seeking either a medical or religious accommodation must submit an accommodation request through...

  • E-Commerce Associate Team Leader

    1 day ago

    Sacramento, United States Whole Foods Market Full time

    **NYC CANDIDATES:** As mandated by New York City any New Member hired or Team Member transferring into NYC locations must be prepared to upload proof of having received at least one dose of a COVID-19 vaccine to Workday on their hire date. Alternatively, those seeking either a medical or religious accommodation must submit an accommodation request through...

  • Administrative Assistant/ Clerk

    1 month ago

    Sacramento, United States SEDAA Full time

    Job DescriptionJob DescriptionTitle – Administrative Assistant OR ClerkLocation - WEST SACRAMENTO, CA (HYBRID)Description:LOOKING FOR CANDIDATES CURRENTLY RESIDING IN BAY AREA/WEST SACRAMENTO. ASSIGNMENT IS HYBRID WITH TRAVELING TO OTHER SITE IN WEST SACRAMENTO TO ASSIST WITH PROCTORING IN PERSON TESTS. TOP THINGS LOOKING FOR:Organizational skills,...

  • Litigation Legal Assistant

    1 week ago

    Sacramento, United States Estrin Legal Staffing Full time

    Litigation Legal Assistant Hybrid Must have at least 3 years litigation legal assistant experience Are you an experienced Litigation Legal Assistant ready to take your career to new heights? Our client, a highly respected global law firm, is seeking a talented Litigation Legal Assistant to join their Sacramento office. With a supportive and...

  • Client Support Representative

    1 week ago

    West Covina, United States Gemini Duplication Full time

    DescriptionA Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital...

  • Client Support Representative

    7 days ago

    West Covina, United States Gemini Duplication Full time

    Description A Little Bit About Us If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital...

  • Supply Chain Relations Specialist

    7 hours ago

    West Grove, United States Star Roses & Plants Full time

    Job DescriptionJob DescriptionDescription:Department: SupplyReports to: Dirctor of Supply ManagementLocation: West Grove, PA | Hybrid (2 days at home/ 3 days in office)Schedule: Monday–Friday, 8:00 am–4:30 pmJob Type: Full time, hourly, non-exemptThe opportunity.The supply division of Star® Roses and Plants is seeking a team member to join us in...

  • Fuel Storage Tank Service Technician

    5 hours ago

    Sacramento, United States Tait & Associates, Inc. Full time

    Job DescriptionJob DescriptionJoin the TAIT Team!About TAIT Welcome to TAIT, where we strive for excellence every day. TAIT is a nationwide leader in fuel system compliance for critical infrastructure. TAIT remains at the forefront of innovation, boasting a powerhouse team of service technicians, designers, and project managers dedicated to tank...

  • General Manager

    1 hour ago

    Sacramento, United States Threshold Brands Full time

    Job DescriptionJob DescriptionSalary: Founded in 1979, Pestmaster Services has grown into a nationally-recognized pest management company specializing in government contract services using an integrated pest management (IPM) approach. Today, we are the 2nd largest provider of pest control services to the Federal Government and utilizing our franchise...

  • Corporate Director, Culture Transformation

    2 days ago

    West Columbia, United States Marriott Full time

    Marriott Corporate Director, Culture Transformation (The Ritz-Carlton Leadership Center) Columbia , South Carolina Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Ideal candidate will have current or past experience with The Ritz-Carlton brand! * Must have the ability to travel 85% of the time (domestic and...

  • Corporate Director, Culture Transformation

    8 hours ago

    West Columbia, United States Marriott Full time

    Marriott Corporate Director, Culture Transformation (The Ritz-Carlton Leadership Center) Columbia , South Carolina Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Ideal candidate will have current or past experience with The Ritz-Carlton brand! * Must have the ability to travel 85% of the time (domestic and...