Manager - IT Business Relationship Manager
4 weeks ago
About the Role:
The IT BRM will liaise between IT and the business to help understand their technology needs. You will work with a department, developing deep institutional knowledge and helping map requirements and processes to IT architecture.
You will help prioritize tech-enabled projects, ensuring return on investment is realized and is aligned with the Association's Strategy. You will report to the Sr. Manager - IT Business Relationship Management.
Role Requirements:
- Guide communication between IT and internal groups to understand their technology needs and issues.
- Obtain an understanding of relevant business area(s) to recommend solutions and build high-quality requirements.
- Be a lead for strategic IT programs for the department.
- Establish a communication methodology for efficient organizational communication.
- Create artifacts, including business case documentation, scope documentation, and process flow.
- Use techniques to understand requirements, such as interviews, workshops, surveys, site visits, and storyboards.
- Shape requirements by making recommendations and suggesting alternatives to proposed solutions
- Support delivery teams as they develop, test, and deploy solutions.
- Lead small projects to assisting other project managers on larger more complex projects.
- Promote a collaborative team environment and provide mentorship to junior level analysts.
- Address vendor and client complaints respectfully and promptly and demonstrate the value of IT services and capabilities.
You Have:
- Bachelor's degree (or equivalent years of experience).
- 3 years of experience in business analysis.
- Business analysis certification or similar
- Professional certification in project management with experience in "waterfall" and "agile" methodologies preferred
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