Senior Cloud Engineer

4 weeks ago

Charlotte, United States CRG Full time
Senior Cloud Engineer
Location: Remote
Duration: 6-month contract-to-hire
Pay: $70+ / Hour

JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
RESPONSIBILITIES
  • Demonstrate an understanding of Team Goals, Strategies and Priorities.
  • Demonstrate ability and willingness to share ideas with Associates, peers, and management.
  • Embrace a coaching culture, provide feedback to Associates, peers, and management.
  • Serve as a mentor to provide coaching and technical guidance to Associates.
  • Demonstrate a positive attitude and set an example for colleagues.
  • Attend regular manager and team lead status meetings and be engaged in meeting discussions and strategic planning.
  • Demonstrate critical thinking skills to help lead efforts to diagnose and troubleshoot issues.
  • Coordinate with the support service teams to identify common issues and develop appropriate documentation, training, and automation.
  • Establish working partnerships with IT teams and external partners to coordinate problem resolution for operational issues and analyze root cause issues to address underlying infrastructure problems.
  • Lead problem solving exercises by understanding the current state, conducting root problem analysis, solution identification, and then planning implementation and delivery activities.
  • Develop "as is" and "to be" diagrams to visually represent challenges, risks, and opportunities for improvements.
  • Create tickets for 100% of support requests.
  • Acknowledge assigned tickets/issues in alignment with established SLAs but no longer than within 1 business day to communicate to users that the ticket has been assigned and identify the steps and timeline that will be taken to pursue resolution.
  • Resolve most assigned tickets/issues within 3 business days.
  • In the event a ticket/issue cannot be resolved within 3 business days, provide customer updates at least weekly to manage customer expectations and communicate the steps and timeline that will be taken to pursue resolution.
  • Serve as an escalation point for Associates.
  • Use sound judgement to determine the need to escalate issues/tickets to management awareness.
  • Excellent verbal and written communication skills.
  • Excellent critical thinking and problem-solving skills.
  • Positive attitude and solutions-oriented thinking.
  • Ability to communicate technical concepts to both technical and non-technical audiences.
  • Ability to work in a fast-paced environment and adapt to change.
QUALIFICATIONS
  • Bachelor's degree in computer science, or combination of education and experience.
  • AWS certification highly preferred
  • 3 years AWS experience
  • 3-5 years' experience developing infrastructure and platform pipelines for agile delivery to application teams.
  • AWS Certifications highly desired
  • Experience with AWS, VPC, AZs, Subnets, Route53, ALB/NLB, WAF, Stacksets, Security Groups, NACLs, EC2, Systems Manager, Azure Devops, Ansible, Jenkins
  • Strong knowledge of Windows and Linux operating systems. RHEL 7.x-9.x, SUSE, and Windows Server 2016 and greater.
  • Fundamental networking/distributed computing environment concepts (Routing protocols, DHCP, DNS, TCP/IP)
  • Understanding of Monitoring tools like Splunk, CloudWatch and Zabbix
  • Troubleshooting software and hardware issues including root cause analysis
  • Strong developer mindset with experience developing in CloudFormation, Terraform, Python, YAML, JSON.
  • Strong platform engineering background automating provisioning of resources in AWS.
  • Experiences building infrastructure as code CICD pipelines using CloudFormation, Gold Images, configuration management automation.
  • Engineering automated, repeatable platform solutions on AWS that allow easy to use self-service capabilities for application teams.
  • Strong understanding of security constructs in AWS including LoadBalancers, WAF, SGs, NACLs, Patching, CloudTrail, Guard Duty, etc.
  • Strong background building automated self-service capabilities in AWS
  • Strong communication skills
  • Can-do attitude a must
  • Cloudformation
  • EC2
  • S3
  • IAM
  • VPC
  • CICD
  • SSM
  • SG
  • Cloudwatch
  • EBS
  • S3

Category Code: JN008

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