Mac OS Support Specialist

4 weeks ago

Elk Grove, United States Diverse Lynx Full time
Position Title: Mac OS Support Specialist
Location: Elk Grove, CA - Onsite
Type: Fulltime / Permanent - Salary Based

Must Have Technical/Functional Skills
Mac OS Support Engineer, Knowledge of Basic Networking commands, ITIL understanding , Great Communications skills

Experience Required
- Proven experience in a help desk or technical support role.
- Strong knowledge of ITIL frameworks; ITIL certification preferred.
- Proficient in troubleshooting Mac OS.
- Basic understanding of networking concepts; CCNA certification is a plus.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Apple Certified support professionals will have an advantage.

Roles & Responsibilities
1.Ensure compliance with ITIL standards in incident, problem, and change management processes.
2. Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate users for Mac systems.
3. Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks for Mac users.
4. Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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