Bilingual Receptionist

4 weeks ago

Rockville, United States The Pediatric Development Center LLC Full time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

The Client Care Administrator is responsible for supporting the day-to-day front office operations of PDC. This position is a member of the Front Office team and will assist in all operations related to patient care needs, managing therapists’ calendars, answering phones, and ensuring a clean and safe environment in the office. This role will communicate with therapists and the management team at PDC. The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.

Additional Responsibilities

Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.

Relay patient care needs and scheduling changes between the therapy staff and families.

Be a liaison regarding patients’ financial concerns between the billing team and families.

Send plans of care to community providers.

Manage therapists’ calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.

Provide translation support to families and therapists.

Ensure the waiting area and front office space is presentable at all time to patients.

Qualified candidates should possess the following:

At least 1 year of customer service/office experience

Bilingual and able to effectively communicate and translate Spanish

Ability to multi-task

Available to work between the hours of 7:30am to 6:30pm Monday through Thursday and Friday 8:00am to 4:30pm

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