Help Desk Technician

4 weeks ago

Springfield, United States IDEMIA Full time
Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

  • Monitor, categorize, triage, and assign all incoming IT tickets.
  • Purchase and procure IT equipment for site.
  • Maintain and organize IT inventory.
  • Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters.
  • Support computer users with both hardware and software needs.
  • Install and deploy workstations, tablets, cell phones, and other IT technology to users.
  • Provide end-user training with IT systems and applications.
  • Adhere to all IT processes, policies, standards, and procedures.
  • Maintain complete and service tickets and documentation of work completed.
  • After-hours end user, network, and IT infrastructure support when required.
  • Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director.
Qualifications
  • US citizenship (dual not allowed).
  • 3 to 5 years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments.
  • Technical skills, knowledge, and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook, and Internet Explorer).
  • Basic knowledge of networking principles related to workstation and printer configuration.
  • Understanding of Active Directory.
  • Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams.
  • Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN), and Virtual Private Networks (VPN).
  • Experience supporting remote access technologies such as Cisco AnyConnect.
  • Strong analytical, problem solving, organizational, and planning skills.
  • Excellent interpersonal skills and ability to interact with personnel at all levels.
  • Mac iOS experience preferred.

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