OCI - GIMS Application Support Supervisor

2 weeks ago

Atlanta, United States Tekwissen Full time
Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

Position: OCI - GIMS Application Support Supervisor

Location: Atlanta, GA 30334

Duration: 6+ Months

Job Type: Contract

Work Type: This position is 100% onsite. Onsite M, W, F (Tue, Thurs: remote)

Job Description:

  • This Tier-II support Application Support Supervisor position is situated within the Office of the Commissioner of Insurance and Safety Fire (OCI) in the client and is intended to provide technical assistance to the client Insurance Management System (GIMS), a brand new one-stop site providing easier functionality for name approvals, staff adjusters, premium tax reconciliation, auditing responsibilities, and credit calculations.
Attending In-Person Application Training:
  • Prior to beginning the role in Tier-II Application Support Supervisor position the incumbent will be required to attend in-person application training where they will be oriented with the application and have an opportunity to learn the application that they will be supporting.
Read and Understand Provided Application Documentation:
  • Application documents will be provided to use as reference while providing technical assistance to end users.
Research and Attempt to Resolve Tier-I GIMS Issues:
  • While the Tier-I support team will handle most typical workflow related questions, the Tier-II support team will be required to support any issues where users are experiencing unique challenges from going through all the steps accurately and yet not able to complete their assigned tasks.
  • These will most commonly arise from a phone call but in certain cases, the issues may be reported via email.
  • In some cases, the Tier-II support team will work collaboratively with the Tier-I team to resolve the issue, and on other occasions, the Tier-II team may be required to work directly with the end user.
  • This position will be responsible to assign the issue tickets, prioritize them, ensure the tickets are attended to in a timely manner and addressed, and manage all relevant communication with the users as well as the external stakeholders connected to the issue.
  • The Supervisor is also responsible for ensuring that all team level tasks are actively managed, logged, tracked, monitored, and reported appropriately following the established practices and protocols established by OCI.
  • Assume ownership of Issue Log of all issues:
  • The Supervisor will be required to establish an issue log with the Tier-II support team to maintain a tracker of all support issues presented with the corresponding status as follows:
  • Date/Time of reporting.
  • Issue ID.
  • End-User name, company contact email and phone number.
  • Issue title.
  • Issue Details.
  • Issues status.
  • Assigned support staff.
  • Date of resolution and final communication to end user.
Document and Communicate Unresolved Issues to OCI IT Staff:
  • In the rare instance that the Tier-II GIMS App support team is not able to resolve an issue, the Supervisor will need to document the problem; the steps attempted towards resolution, and challenges faced, and send the information to the OCI IT team for further analysis.
Qualifications:
  • Minimum 5 years of similar working experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

  • OCI Sr. Salesforce Developer

    2 weeks ago

    Atlanta, United States Tekwissen Full time

    Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...

  • W2 - Senior Cloud Engineer - OCI, AWS, Azure

    7 days ago

    Atlanta, United States New York Technology Partners Full time

    Senior Cloud EngineerRole Overview:Seeking a Senior Cloud Engineer to join our Cloud Services team, specializing in the Capital Markets sector. As part of our Software-as-a-Service division, you will work on our CapCloud SaaS platforms, delivering innovative solutions to financial players of all sizes. These platforms are rapidly growing and fully hosted,...

  • W2 - Senior Cloud Engineer - OCI, AWS, Azure

    7 days ago

    Atlanta, United States New York Technology Partners Full time

    Senior Cloud EngineerRole Overview:Seeking a Senior Cloud Engineer to join our Cloud Services team, specializing in the Capital Markets sector. As part of our Software-as-a-Service division, you will work on our CapCloud SaaS platforms, delivering innovative solutions to financial players of all sizes. These platforms are rapidly growing and fully hosted,...

  • W2 - Senior Cloud Engineer - OCI, AWS, Azure

    7 days ago

    Atlanta, United States New York Technology Partners Full time

    Senior Cloud EngineerRole Overview:Seeking a Senior Cloud Engineer to join our Cloud Services team, specializing in the Capital Markets sector. As part of our Software-as-a-Service division, you will work on our CapCloud SaaS platforms, delivering innovative solutions to financial players of all sizes. These platforms are rapidly growing and fully hosted,...

  • Oracle Cloud Infrastructure

    1 month ago

    Atlanta, Georgia, United States Cognizant Technology Solutions Full time

    Cognizant Technology Solutions is looking for "Oracle Cloud Infrastructure (OCI) Architect" to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you Cognizant's Oracle practice is part of our...

  • Oracle Cloud Integration Developer

    1 week ago

    Atlanta, United States ENVISN INCORPORATED Full time

    Job DescriptionJob DescriptionJob Title: Oracle Cloud Integration DeveloperLocation: Atlanta, GA (Fully onsite)Duration: 12+ month contract Our client is looking for an Oracle Fusion Cloud Integration Developer for a 12+-month contract role in Atlanta, GA. Primary responsibility will be to act as a strategic liaison between the business and the...

  • Oracle Cloud Integration Developer

    7 days ago

    Atlanta, United States ENVISN INCORPORATED Full time

    Job DescriptionJob DescriptionJob Title: Oracle Cloud Integration DeveloperLocation: Atlanta, GA (Fully onsite)Duration: 12+ month contractOur client is looking for an Oracle Fusion Cloud Integration Developer for a 12+-month contract role in Atlanta, GA. Primary responsibility will be to act as a strategic liaison between the business and the implementation...

  • Dl - Operations Supervisor

    4 days ago

    Atlanta, United States GAT Airline Ground Support Full time

    Supervisors assist in communicating policies and procedures within their operation. Supervisors assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A...

  • IT Applications Support Specialist 1

    2 weeks ago

    Atlanta, United States Tekwissen Full time

    Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...

  • Oracle RDBMS Manager

    3 days ago

    Atlanta, United States Petram Search Group Full time

    We are seeking a skilled Oracle RDBMS Manager to lead and manage a small team. Candidate must have strong experience with data migration to Oracle Cloud (OCI) and/or Azure (ideally both).Core Oracle Skills:Oracle Database Administration (DBA)Oracle PL/SQL, as well as ANSI SQLOracle Real Application Clusters (RAC)Oracle Data GuardOracle Automatic Storage...

  • Oracle RDBMS Manager

    3 days ago

    Atlanta, United States Petram Search Group Full time

    We are seeking a skilled Oracle RDBMS Manager to lead and manage a small team. Candidate must have strong experience with data migration to Oracle Cloud (OCI) and/or Azure (ideally both).Core Oracle Skills:Oracle Database Administration (DBA)Oracle PL/SQL, as well as ANSI SQLOracle Real Application Clusters (RAC)Oracle Data GuardOracle Automatic Storage...

  • Oracle RDBMS Manager

    3 days ago

    Atlanta, United States Petram Search Group Full time

    We are seeking a skilled Oracle RDBMS Manager to lead and manage a small team. Candidate must have strong experience with data migration to Oracle Cloud (OCI) and/or Azure (ideally both).Core Oracle Skills:Oracle Database Administration (DBA)Oracle PL/SQL, as well as ANSI SQLOracle Real Application Clusters (RAC)Oracle Data GuardOracle Automatic Storage...

  • Accounts Payable Supervisor

    1 month ago

    Atlanta, Georgia, United States Southern Company Full time

    JOB SUMMARYThis position, as a supervisor, is responsible for providing leadership and strategic direction to a team of employees in the Accounts Payable function whose tasks are to ensure timely and accurate vendor payments, ProCard and Business Expense Statement Administration and audits, 1099 reporting, administration of AP internal controls and...

  • Oracle Cloud Integration Architect

    1 month ago

    Atlanta, United States Jade Global Full time

    Job Title: Oracle Cloud Integration Architect (OIC)Job Type: FulltimeLocation: Atlanta, GA (Remote) Roles & ResponsibilitiesRoles & ResponsibilitiesOverall experience of 12 to 15 years in Oracle EBS and Cloud ERP/SCM as a Technical ArchitectMust have at least 4+ years of relevant hands-on experience in Oracle Cloud Integration DevelopmentIn this role, you...

  • Oracle Cloud Integration Architect

    4 weeks ago

    Atlanta, United States Jade Global Full time

    Job Title: Oracle Cloud Integration Architect (OIC)Job Type: FulltimeLocation: Atlanta, GA (Remote) Roles & ResponsibilitiesRoles & ResponsibilitiesOverall experience of 12 to 15 years in Oracle EBS and Cloud ERP/SCM as a Technical ArchitectMust have at least 4+ years of relevant hands-on experience in Oracle Cloud Integration DevelopmentIn this role, you...

  • Oracle Cloud Integration Architect

    3 days ago

    Atlanta, United States Jade Global Full time

    Job Title: Oracle Cloud Integration Architect (OIC)Job Type: FulltimeLocation: Atlanta, GA (Remote) Roles & ResponsibilitiesRoles & ResponsibilitiesOverall experience of 12 to 15 years in Oracle EBS and Cloud ERP/SCM as a Technical ArchitectMust have at least 4+ years of relevant hands-on experience in Oracle Cloud Integration DevelopmentIn this role, you...

  • Chemistry Supervisor

    4 weeks ago

    Atlanta, United States Radius Staffing Solutions Full time

    One of the most prominent healthcare organizations in the Southeast is looking for a full-time ASCP Chemistry Supervisor. The ideal candidate will have a Bachelor's or Master's degree, four years of experience as a Medical Laboratory Technologist/Technician, and ASCP MT/MLT certification. This is an immediate hire need so do not delay in submitting your...

  • Senior Automation Engineer

    1 week ago

    Atlanta, United States Oracle Defunct Full time

    Job Description: Design, develop, troubleshoot, and debug software programs for databases, applications, tools, networks, etc. As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging, or designing of software applications or operating systems. Provide technical...

  • Senior Computer Support Analyst

    2 weeks ago

    Atlanta, United States The Salvation Army Southern Territory Headquarters Full time

    **[Location: Territorial Headquarters, Atlanta, GA [About this opportunity: [This position is responsible for Providing an advanced level of technical support to Territorial Headquarters staff in the use/application of computer technology based on proficient knowledge of the information technology structure and applications utilized by The Salvation Army...

  • Supervisor - Warehouse

    1 week ago

    Atlanta, United States Pilot Freight Service Full time

    ** Supervisor - Warehouse** **Job Category****:** Stations-Southeast **Requisition Number****:** SUPER004416 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeing a **Weekend Warehouse Supervisor** for our **Atlanta GA location** **Essential Functions:** Recommend and develop new policies/procedures Training of new...