IT Business System Analys

4 weeks ago

Franklin, United States National Seating & Mobility Full time

Statement of the Position:

A Business Systems Analyst plays a crucial role in analyzing, designing, and implementing effective business processes and systems to meet organizational objectives. You will collaborate with cross-functional teams to understand business needs, identify opportunities for improvement, and drive innovative solutions. The role of Business System Analyst is responsible for working collaboratively with stakeholders to research and elicit, analyze, validate, and document business requirements, and to ensure that those requirements reflect business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements and deliverables for tool development. Proactively identifies and manages changes to requirements and identifies risks. The successful candidate will be able to proactively communicate and collaborate with stakeholders and project teams to analyze business needs and functional requirements and deliver the following artifacts as needed: functional requirements, business and system requirements document, use cases, functional specification, product, deliverables, requirements traceability, interface mockups, wireframes, test cases, etc.

Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients’ lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care for each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company-paid Long-Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

  • Duties and Responsibilities / Essential Functions:
  • Collaborate with stakeholders to comprehensively understand business processes and gather technical application requirements.
  • Analyze and meticulously document detailed business and application requirements, including any enhancement changes.
  • Act as the "voice of the customer" while collaborating with the development team to create technology solutions.
  • Create and maintain thorough documentation related to business processes, requirements, application processes, and system configurations.
  • Provide regular updates and status reports on project progress, including maintaining logs and status updates.
  • Design and propose effective and scalable solutions to tackle business challenges.
  • Work closely with development teams to ensure the successful implementation of proposed solutions.
  • Maintain awareness of existing software standards and procedures, while also evaluating alternative tools to ensure their compatibility and suitability.
  • Serve as the Subject Matter Expert (SME) for designated business units and applications within the NSM organization.
  • Identify opportunities for process improvement and efficiency enhancement.
  • Recommend and implement solutions to optimize business processes.
  • Analyze and interpret complex datasets to offer actionable insights.
  • Ensure data integrity and accuracy in business systems.
  • Lead the demonstration of new enhancements, system upgrades, and systems development.
  • Develop and execute test plans to ensure the reliability and functionality of implemented solutions, including collaborating with stakeholders on user acceptance testing (UAT) plans.
  • Monitor deliverables and assist in ensuring the timely completion of assigned tasks.
  • Facilitate communication between business stakeholders and technical teams.
Position may be measured using the following performance standards:

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and actively listen. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies:
  • Bachelor’s degree in business administration, Information Technology, or equivalent
  • ECBA™, CCBA®, and CBAP® Certifications is a plus.
  • Proven experience as a Business Systems Analyst or in a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Experience with relevant tools and technologies:
  • Experience with methodologies LIST of methodologies: Agile, Waterfall, DevOps, etc.
  • Minimum 2-3 years of experience soliciting and documenting technical requirements.
  • Minimum 1-2 years of experience working in an IT delivery environment.
  • Minimum 2-3 years of experience working in Healthcare Rev Cycle, Supply Chain, Sales, Finance/Accounting, Operations, Retail, or IT.
  • Understand the fundamentals of iterative development and software development processes.
  • Understanding of backlog tracking, burn-down metrics, velocity, and task definition.
  • Experience building data and processing maps.
  • Location: In office minimum of 3 days per week in Franklin, Tennessee


This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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