Support Specialist

4 weeks ago

Auburn, United States Edward Don Full time

Support Specialist 3696BR Sales Regular Job Description Responsible for supporting sales representatives and customers by providing information on availability of merchandise, prices, etc., and entering orders into the SAP computer system. ESSENTIAL DUTIES Manage daily needs of assigned accounts including prompt call answering, accurate order entry and order follow through. Create order guides for all assigned accounts. Handle replacement equipment on key accounts. Manage conflicts and solves problems for customers. Assist department manager on gross margin to meet Company objectives. Monitor customers' order pattern as needed to determine inventory levels. Discontinue items based on changes in accounts and communicates internally. Work closely with Purchasing in forecasting and communicating product needs. Provide quotes to customers. Create commercial invoices. Work closely with Accounts Receivable (AR) to accurately invoice and assist in collecting monies on past due invoices. Enter customer and vendor PO's. Hire service agent and issue PO for installation. Assist department manager in forecasting and communicating product needs. Assist DSM in finding sources for customers' item(s) requirements. Insure all shipments have proper packaging and pallet tags. Make sure orders are shipped complete and on time, working closely with Warehouse Manager. Work closely with freight forwarder for timely delivery. Handle freight damage and returns. Provides NAFTA certificates as needed and updates accordingly. Communicate required building preparedness with customer prior to ice machine installation. Coordinate ice machine installation and follow up with installers to make sure job was complete. Approve installer invoices. Perform other duties as assigned. External Qualifications Required: High School Diploma or GED equivalent with 3+ years of experience in a call center OR a Bachelors Degree. Excellent communication skills, ability to problem solve, work efficiently, and multi-task. Intermediate proficiency with Word and Excel and detailed oriented and well organized. Ability to write business correspondence and successfully completed the CSR training and applied in daily work. Preferred: Previous order entry SAP experience, 2+ years in high volume call center experience. City Auburn State/Province Washington Zip Code 98001 FLSA Non-Exempt Company Overview Owned and operated by the Don family since 1921, Edward Don & Company is the world's leading distributor of foodservice equipment and supplies. Our knowledgeable sales representatives, unmatched product selection, nationwide distribution centers, and integration of new technology make us the chosen supplier to all types of foodservice businesses including independent restaurants, national chains, health care, hospitality, country clubs, schools and universities, government institutions, and foodservice management. Full-time Associates are eligible to enroll in core health benefits (medical, dental, vision) as well several additional benefit products which include health & dependent spending accounts, accident and critical illness coverage and supplement life/accidental death insurance. All Full-Time Associates are also provided a Basic Life Insurance policy at the Company's expense at 1x base annual salary. Full-time Associates are also eligible to participate in the Company 401(k) Retirement Plan, receive paid Company holidays, paid vacation, paid sick time, paid bereavement time. All non-Management Associates are eligible to participate in an Associate Referral Award Program, and may apply for tuition reimbursement per the Company's policy and eligibility requirements. Hourly Range: $19.00 to $20.00 EOE disability/veteran. Support Specialist | Edward Don & Company

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