Helpdesk - Help Desk Support Technician

4 weeks ago

Jackson, United States HexaQuEST Global, Inc. Full time
Job Description:

The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

REQUIRED DEGREE: Bachelor's Degree in Computer Science, Information Systems, or related field.
REQUIRED CERTIFICATION(S): A+ Certification

REQUIRED SKILLS/EXPERIENCE Required Years of Experience Actual Years of Experience Excellent understanding of coding methods and best practices 3 Years Strong written, oral, and interpersonal communication skills 3 Years bility to work in a team oriented, collaborative environment 3 Years bility to work with minimal supervision 3 Years bility to prioritize and execute tasks in a high-pressure environment 3 Years Exceptional attention to detail with proven analytical and problem-solving abilities 3 Years Highly self-motivated and directed 3 Years Experience working in a help desk environment 3 Years Experienced with providing support for O365 Applications 3 Years Experience providing remote assistance using various platforms 3 Years Experience in desktop\laptop repair, troubleshooting, and software installation 3 Years Hardware Implementation and Deployment 3 Years ctive Directory Management 3 Years
Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
  • Microsoft O365 experience
  • Experience using Help Desk Software
  • MAC OS Experience
  • Training Experience

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