Front Desk Supervisor

2 weeks ago

Jackson, United States The Yarrow Group Full time

About Us

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

Our Values

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

Description

As Front Desk Supervisor, you are responsible for all aspects of the front desk operations including: reservations, check-ins, check-outs, upgrades, room moves, billing, guest follow-up, and conflict resolution. You must maintain high standards in all aspects of internal and external service and embrace the Mountain Modern Motel service culture. You will oversee the front desk team, acting as a role model, sharing your expertise and continually working to inspire the best performance. You are responsible for providing support and ongoing training to build the skills and knowledge of your team. You must ensure you and your team members maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives.

Responsibilities:

  • Closely monitor front desk operations including: reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up.
  • Monitor guest accounts and room inventory.
  • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Make reasonable and professional decisions; communicating pertinent shift information to the next shift and direct supervisor.
  • Coordinate with other departments such as housekeeping or engineering to process guests' requests.
  • Oversees the front desk team members to ensure efficient and smooth operations in order to produce excellent feedback and guest satisfaction.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Assist in training and performance management of front desk agents.
  • Ensure all service standards are met and adhered to.
  • Work seamlessly and communicate clearly cross-departmentally.
  • Educated and familiar with local and area recreational, dining, and cultural activities and attractions.
  • Aligned with the culture, values, goals and human resource programs of the Marriott Brand.
  • Maintain a professional appearance and attitude at all times.
  • Comfortable using Property Management Systems and other pertinent software as assigned
  • Assist in the operation, inventory, and pricing of the hotel Lobby Market retail shop.
  • Assist in development and implementation of best practices, policies and procedures for Front Desk team.
  • Complete miscellaneous tasks as assigned.
Requirements

Requirements:
  • Must have minimum of two-years front desk experience.
  • Strong background of supervisory experience.
  • Possess excellent verbal and written communication skills.
  • Proven track record resolving guest problems and expediting solutions.
  • Understand daily hotel operations and systems.
  • Must read, write and speak the English language. Bi-lingual Spanish preferred.
  • Flexible schedule during high business volume.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

  • Front Desk Supervisor

    7 days ago

    Jackson, United States Christmas Farm Inn & Spa Full time

    Looking for an experienced Front Desk Supervisor with flexible shift availability. Come Join our Team! Top Employer in New Hampshire and business is booming at our Christmas Farm Inn and Spa. Great work environment and flexible schedule. Opportunities to cross train at our sister properties, The Inn at Thorn Hill and The Inn at Whitney's Farm! Do you have a...

  • Front Desk Supervisor

    2 days ago

    Jackson, United States The Yarrow Group Full time

    About Us The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just...

  • Front Desk Supervisor/Customer Service

    1 week ago

    Jackson, United States Hilton Full time

    No experience requited, hiring immediately, appy now.Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby...

  • Front Desk Agent

    1 day ago

    Jackson, United States Comfort Inn and Suites Full time

    **APPLY TODAY, START TOMORROW!** Looking for 2nd and 3rd shift! JOB DUTIES AND RESPONSIBILITIES - Choice experience a plus! - Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner - Reviews arrival list daily and assists in preparing and assembling welcome amenities - Answer the telephone within three rings with a...

  • Front Desk

    6 days ago

    Jackson, United States Town Square Inns of Jackson Hole Full time

    We are looking for a few exceptional Hotel Front Desk Agents! Come work and live in beautiful Jackson Hole within 15 miles of Grand Teton National Park, make Town Square Inns your work and play destination.Job duties: answer phones, check guests in/out, and make reservations via web bookings and phones. Make guests feel at home at our properties. Assist in...

  • Front Desk

    1 week ago

    Jackson, Mississippi, United States Town Square Inns of Jackson Hole Full time

    We are looking for a few exceptional Hotel Front Desk Agents Come work and live in beautiful Jackson Hole within 15 miles of Grand Teton National Park, make Town Square Inns your work and play destination.Job duties: answer phones, check guests in/out, and make reservations via web bookings and phones. Make guests feel at home at our properties. Assist in...

  • Medical Front Desk Receptionist

    1 day ago

    Jackson, United States Cardiac Renal & Vascular Associates Full time

    Duties include: - Answer all incoming calls professionally and route them to the appropriate staff. - Welcome patients warmly personally or by telephone, and explain and explain payment categories, and billing procedures. - Determines through conducting a financial screening, the category of payment before provider visit - Register all patients per...

  • Front Desk Medical Receptionist

    1 week ago

    Jackson, United States Incremedical Therapy Solutions LLC Full time

    Overview:Teton Physical Therapy and Incremedical are members of the Confluent Health family! We are looking for a Full Time Front Desk Medical Receptionist to join our team!At Teton Physical Therapy you’ll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday...

  • Front Desk Medical Receptionist

    1 week ago

    Jackson, United States Incremedical Therapy Solutions LLC Full time

    Overview:Teton Physical Therapy and Incremedical are members of the Confluent Health family! We are looking for a Full Time Front Desk Medical Receptionist to join our team!At Teton Physical Therapy you’ll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday...

  • Front Desk Medical Receptionist

    1 week ago

    Jackson, United States Incremedical Therapy Solutions LLC Full time

    Overview: Teton Physical Therapy and Incremedical are members of the Confluent Health family! We are looking for a Full Time Front Desk Medical Receptionist to join our team! At Teton Physical Therapy youll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday...

  • Front Desk Agent at Hilton Jackson

    2 days ago

    Jackson, United States Spire Hospitality Full time

    Description "> The Hilton Jackson located in Jackson, Mississippi is seeking a disciplined, responsible, and customer service driven part-time Front Desk Agent to join their team! The Hilton Jackson is conveniently located in the business district with a variety of shops and restaurants within a quick half-mile walk. In addition to being surrounded by...

  • Front Desk Manager at Upscale Boutique Full Service Hotel

    1 week ago

    Jackson, United States Noble House Hotel Terra Jackson Hole Full time

    Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa a Hotel, Manager, Front Desk Manager, Front Desk, Service

  • Front Desk

    4 hours ago

    Jackson, United States The Rockwell at Jackson Hole Full time

    If you are looking to be part of a great team, and want to work and play in one of the most beautiful backdrops possible, then respond to this posting. Please read the entire posting before applying. We are looking for a customer service oriented, organized, positive person to be part of our front desk team.JOB DUTIES INCLUDE (but are not limited...

  • Front Desk Medical Receptionist

    1 week ago

    Jackson, WY, United States Incremedical Therapy Solutions LLC Full time

    Overview: Teton Physical Therapy and Incremedical are members of the Confluent Health family! We are looking for a Full Time Front Desk Medical Receptionist to join our team! At Teton Physical Therapy you’ll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday...

  • Front Desk Medical Receptionist Job

    1 week ago

    Jackson, WY, United States Incremedical Therapy Solutions LLC Full time

    Teton Physical Therapy and Incremedical are members of the Confluent Health family! We are looking for a Full Time Front Desk Medical Receptionist to join our team! At Teton Physical Therapy you’ll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday lives. We...

  • Front Desk Receptionist

    2 weeks ago

    Jackson, United States Heart and Vascular Center of West Tennessee Full time

    Heart and Vascular of West Tennessee is looking to add a new front desk receptionist to our practice. Our growing practice currently has 5 locations: Jackson, Dyersburg, Lexington, Brownsville, and McKenzie. This fast-paced environment is perfect for someone who enjoys working with people and strives to provide amazing patient care. This position is based in...

  • Front Desk Receptionist

    4 weeks ago

    Jackson, United States Heart and Vascular Center of West Tennessee Full time

    Heart and Vascular of West Tennessee is looking to add a new front desk receptionist to our practice. Our growing practice currently has 5 locations: Jackson, Dyersburg, Lexington, Brownsville, and McKenzie. This fast-paced environment is perfect for someone who enjoys working with people and strives to provide amazing patient care. This position is based in...

  • Front Desk Agent at Slopeside Luxury Hotel

    11 hours ago

    Jackson, United States Hotel Terra & Teton Mountain Lodge, by Noble House Full time

    Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team! The Job As the Front Desk Agent, your...

  • Front Desk Agent at Comfort Inn

    1 week ago

    Jackson, United States Comfort Inn & Suites Full time

    Job DescriptionJob DescriptionComfort Inn & Suites in Jackson, MI is looking for 2 front desk agents to join our 16 person strong team. We are located on 2435 Shirley Dr. Our ideal candidate is self-driven, punctual, and reliable.BenefitsWe offer many great benefits, including free early access to your pay through Homebase.ResponsibilitiesGreet and welcome...

  • Front Desk Agent

    2 weeks ago

    Jackson, United States Snow King Resort Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...