Lab - Supervisor, Client Services

Found in: Lensa US P 2 C2 - 2 weeks ago

Boston, United States Brigham and Women's Faulkner Hospital Full time

Under the direction of the Laboratory's Operations Manager, Administrative Director, and Medical Director, the Client Services Supervisor provides daily leadership to support services sections of the Laboratory; including phlebotomy, specimen processing, and reference lab testing to ensure efficient and high-quality Laboratory services are provided.

  • Follows established hospital and departmental precautions and procedures in the performance of all job duties to ensure a safe work environment for patients and others to include as appropriate:

o Demonstrates appropriate hand hygiene

o Demonstrates use of two patient identifiers

o Demonstrates effective communication "hand offs" between providers, shifts, departments, etc.

o Demonstrates use of proper precautions, including use of appropriate personal protective equipment

  • Supervises support services sections of the Lab, including Data Processing, Phlebotomy, and Send-outs
  • Collaborates and provides leadership to department coordinators who oversee routine day-to-day activities and holds scheduled recurring staff meetings to communicate changes or concerns and elicit feedback from staff members.
  • Ensures staff member adherence to support services policies and procedures to ensure delivery of quality laboratory services. Ensures staff compliance with medialab assignments.
  • Participates in recruitment activities with the Lab Ops Manager for support services staff, including review of candidate applications, conducting interviews, and communicating recommendations for candidate selections.
  • Coordinates all orientation, training, and competency activities for support services staff and students within Data Processing, Phlebotomy, and Send-outs.
  • Ensures support services work schedules and assignments are within the constraints of the operating budget and arranges coverage for efficient use of personnel.
  • Monitors support services workload to ensure appropriate staffing levels; initiates adjustments in workload or staffing levels to ensure productivity is maximized. Seeks out and evaluates opportunities to achieve effective workload management and readily shares staff between areas, as necessary.
  • Ensures adequate inventory of supplies for support services sections.
  • Assists Administrative Director with preparation of annual operating and capital budgets for support services sections.
  • Ensures compliance with local, state, and federal regulations, as well as The Joint Commission and College of American Pathologists accreditation requirements.
  • Communicates regularly with staff, keeping them informed of organizational and departmental change; encourages staff to communicate openly about problems, concerns, and suggestions. Promotes participation in decision making as appropriate; keeps the Laboratory Operations Manager and Administrative Director current with all activities in the laboratory.
  • Ensures support services equipment is maintained in good working order. Coordinates servicing of equipment, as needed, in a timely manner.
  • Performs computer-related activities as required to monitor quality, workload, implementation of new procedures, and maintenance of laboratory data.
  • Supervises the send out testing program, including regular review of reference lab utilization and expense and holding reference labs accountable for high quality service. Assists enterprise with in-sourcing initiatives.
  • Functions as the Lab's liaison with research staff to ensure appropriate procedures are implemented per research protocol.
  • Collaborates with clinical services sections of the Laboratory. Regularly seeks feedback from section supervisors.
  • Provides counseling and mentorship for support services staff ensuring compliance with department policies and procedures.
  • Acts as a role model in consistently observing all safety and infection control policies and procedures.
  • Performs timekeeper activities in timekeeper system. Ensures compliance with timekeeping policies.
  • Collaborates with Laboratory leadership team and medical director to develop, modify, and implement section activities that support departmental goals and objectives.
  • Participate in departmental and hospital meetings, committees, and programs, as appropriate.
  • Ensure customers are satisfied with our services and quality according to established policies and procedures and responds to patient complaints or RL solution reports.
  • Serves as a resource to all staff and customers within and outside of the Laboratory.
  • Consistently demonstrates effective leadership, organizational, planning, and interpersonal skills and abilities.
  • Provides feedback on employee performance to Lab Ops Manager or Administrative Director and participates in staff member performance review.
  • Monitors and responds to Patient Experience scores or other satisfaction ratings on a regular basis
  • Functions as a team player, assisting in any area when needed.
  • Performs other duties as requested

About Brigham & Women's Faulkner Hospital

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

  • High School Diploma or equivalent required; Associate's degree preferred.
  • Phlebotomy certification preferred
  • Minimum of 3 years supervisory experience required.
  • Minimum of 5 years phlebotomy experience required.
  • Must demonstrate annual competency in assigned tasks.
  • Proven leadership and coaching skills; effectively supervise staff and provide support with day-to-day operations.
  • Ability to multi-task and possess a proactive attitude.
  • Strong oral, written, and interpersonal communication skills
  • Computer proficiency.

  • Client Service Supervisor-alts

    4 days ago

    Boston, United States Brown Brothers Harriman Full time

    What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and...

  • Client Services Representative

    1 week ago

    Boston, United States CareerBuilder Full time

    Job Description Job Description About us We are a growing property management company, with 38 years of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Client Services administrator to join the MMC Team! Our Client Services team members are the first point of contact for client...

  • Sr. Client Service Representative

    3 days ago

    Boston, United States Brown Brothers Harriman Full time

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....

  • Client Service Associate

    2 weeks ago

    Boston, United States Fanning Personnel Full time

    Position Summary Boston investment firm is seeking a Client Service Associate to join their dynamic team. This individual will work closely with the Client Advisory Team to understand the client's needs and to improve upon service within each client relationship as well as facilitate the daily transactions for client portfolios. The Client Service Associate...

  • Client Services Associate

    Found in: Appcast Linkedin GBL C2 - 9 hours ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Services Associate Location: Hybrid, 3 days in Boston (Tues – Thurs)Duration: 6+ months JOB PURPOSE: The Distribution Client Services Associate provides support to the wider Global Client Service team on a range of responsibilities and will assist the team with the production of appropriate and accurate marketing materials for client and...

  • IT Lab Computing Analyst

    4 days ago

    Boston, United States PROLIM GLOBAL CORPORATION Full time

    **Job Title: Lab Computing Analyst** **Job Duration: 6 Months** **Job Location: Somerville, MA** **Client : Direct** - We are looking for a highly motivated Lab Computing Analyst to provide critical support as part of a dynamic Client lab IT service team. **Responsibilities**: - Applies professional-level technical skill and judgment to provide...

  • Client Service Associate

    Found in: Appcast Linkedin GBL C2 - 9 hours ago

    Boston, United States Partners Capital Full time

    The Client Service Associate located in Boston will support and work closely with senior members of the Client Service Team in coordinating the portfolio operations for a range of clients. Primary responsibilities will center on the implementation of client investment strategies (execution), assisting with portfolio reporting/invoicing, and providing...

  • Client Service Associate

    3 days ago

    Boston, United States Canadian Imperial Bank of Commerce Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Administrator

    2 weeks ago

    Boston, United States CareerBuilder Full time

    Client Service Administrator page is loaded Client Service Administrator Apply locations Boston, MA time type Full time posted on Posted Yesterday job requisition id 2403968 Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace...

  • Client Service Administrator

    3 days ago

    Boston, United States Canadian Imperial Bank of Commerce Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Associate

    1 day ago

    Boston, United States CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% Duration: 3 - 6+ month contract with intent of conversion to full-time Role SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company clients and provide general product...

  • Client Service Representative

    Found in: Appcast US C2 - 2 weeks ago

    Boston, United States Marchon Partners Full time

    Job Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% Duration: 3 - 6+ month contract with intent of conversion to full-time Role SummaryThe client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company clients and provide general product...

  • Client Service Administrator

    3 days ago

    Boston, United States CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Success Executive

    Found in: beBee jobs US - 3 weeks ago

    Boston, Massachusetts, United States Convention Data Services Full time

    Convention Data Services (CDS), a Freeman Company, is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide. Headquartered in Bourne, MA (Cape Cod), CDS has been providing customized applications and support services for more than 30 years. As a...

  • Lab Support Technician, CRA

    3 days ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: Responsible for providing quality customer oriented laboratory services including specimen collection, specimen processing and related specialized procedures, and service to effectively communicate information to users. Performs Phlebotomy, EKGs, and other related duties. Laboratory Support Technician also assist with providing training...

  • Client Service Associate

    7 days ago

    Boston, United States CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Clinical Lab Supervisor, Chemistry

    3 days ago

    Boston, United States Partners Healthcare System Full time

    Clinical Supervisor, Chemistry Day Shift Full Time The Clinical Supervisor, in their role as Technical Supervisor and General Supervisor as defined by CLIA, may be delegated the responsibility of the technical and scientific oversight of the chemistry laboratory including the day-to-day supervision or oversight of the laboratory operation and personnel...

  • Client Services Associate- Investment

    1 week ago

    Boston, United States Atlantic Group Full time

    The Atlantic Group has partnered with a top investment firm in Boston, MA that is in search of a Client Service Associate to join their North America Client Service team. In this role, you'll be assisting Relationship Managers in planning client calls and meetings, reviewing meeting materials, communicating with clients, documenting meeting notes, managing...

  • Client Services Associate- Investment

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Boston, United States Atlantic Group Full time

    The Atlantic Group has partnered with a top investment firm in Boston, MA that is in search of a Client Service Associate to join their North America Client Service team. In this role, you'll be assisting Relationship Managers in planning client calls and meetings, reviewing meeting materials, communicating with clients, documenting meeting notes, managing...