Sr. Applications Support Analyst

2 weeks ago

Houston, United States Orion and TAS Companies Full time
Job Description

Do you thrive in a fast-paced environment where problem-solving meets creative thinking? Are you passionate about technology and its potential to revolutionize how things are done, specifically in Artificial Intelligence (AI), Business Intelligence (BI), Robotic Process Automation (RPA), and Enterprise Resource Planning (ERP) systems? If so, then we want you on our team

We seek an innovative and results-focused individual to join our dynamic team. In this role, you will transform our application support operations from the old-fashioned reactive break-and-fix model to a strategic partner that helps the business gain a competitive edge through technology-driven innovations.

You must support Orion's core values: Safety, Quality,Delivery,andTeamwork, and most importantly, built upon the all-important foundation ofIntegrity.

SPECIFIC RESPONSIBILITIES

  • Enterprise App Architect: The principal individual responsible for managing the lifecycle of all applications from selection, implementation, project execution, continuous improvement, and support to decommissioning.
  • Innovation Catalyst: Promote a "Business First" mentality within the application support team and advocate for innovation and creativity in AI, automation, business intelligence, and process improvement.
  • Relentless Project Manager: Propel application-related projects according to industry best practices and ensure that they are delivered on time, within scope, and within budget.
  • Automation SME: Spearhead the implementation of process automation, data integration, and analytics solutions to unlock new possibilities.
  • Cross-Functional Champion: Foster seamless collaboration with the business teams, ensuring expansion of usage of the existing system and smooth deployment and user adoption of the application systems.
  • Compliance Guardian: Manage application administration, technical diagrams, and procedures according to IT controls.
  • Employee of the Company: Other duties as assigned.
EMPLOYEE SAFETY AND COMPLIANCE
  • Responsible and accountable for the incumbent’s own personal safety.
  • Responsible and accountable for the safety of all co-workers and any others incumbent meets.
  • Authorized and obligated to stop work on any task or series of tasks whenever an unsafe condition or situation is anticipated or is observed.
  • Complies with all applicable laws, regulations, and Company policies and procedures and is subject to appropriate disciplinary action (including dismissal) for failure to do so.
  • Reports all violations of applicable laws, regulations, or Company policies and procedures promptly and is subject to appropriate disciplinary action (including dismissal) for failure to do so.
  • Performs other related administrative and technical duties as may be assigned or requested by immediate supervision (such as certification training, safety training, procedure review, etc.).
  • All current and former employees must maintain confidentiality by not disclosing to others any confidential, proprietary, or trade secret information belonging to the Company.
POSITION REQUIREMENTS

Non-Technical
  • Unparalleled ability to venture into the unknown – research, self-education, and exploration of new technologies
  • A creative and innovative mindset with an overwhelming desire to improve existing processes and leverage technology for automation and optimization
  • Ability to consistently excel and deliver results that exceed expectations under minimal supervision
  • Excellent skills in proactiveness, communication, analysis, problem-solving, and critical thinking
Technical
  • Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience)
  • A minimum of 5 years of experience in application support and a proven track record of success, specifically in project management and supporting business applications, such as ERP systems, data warehouses, PowerBI, and CRM
  • In-depth knowledge of IT service management methodologies (e.g., ITIL)
  • Experience with ticketing systems, knowledge base, and configuration management tools
  • Experience with scripting languages (e.g., Python, PowerShell) and automation tools (e.g., Robotic Process Automation)
  • Knowledge of accounting and financial principles and experience with Dynamics, InEight, Coupa, Salesforce, and financial planning tools are highly preferred
  • Certifications in Project Management and ITIL are highly desired
OTHER REQUIREMENTS
  • Ability to work in a customer-focused IT team with a strong “Users First” and “Business Enabler” mentality.
  • Must be willing to be on call and occasionally work nights, weekends, or holidays.
  • Occasional travel to support company needs and to remain current with applications and vendor relations required (Not expected to exceed more than 5% of work time).


LANGUAGE SKILLS:
  • Fluent verbal and written skills in English.
  • Fluent in Spanish is highly desired.

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