Support Specialist

4 weeks ago

Phoenix, United States Acro Full time

Position Description:

This customer service position will report to a call center unit with high volume contact with the public and with tasks that frequently change, including, but not limited to answer calls and emails from constituents, provide support to constituents, assist constituents with questions or concerns that are directed towards the agency or executive leadership team and staff, and assess inbound constituent inquiries for response or transfer to the appropriate program area. The primary duties for this position include the following: Provide information, assistance, and resources to constituents via phone and electronic means (email, HelpDesk, etc.) on topics pertaining to the Tutoring Program and other academic programs Answer questions and resolve issues related to ADE constituent concerns. Perform extensive first level problem resolution for constituents.

Skills Required:

Computer: High-level of PC proficiency and familiarity with a call center environment; must be competent with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.); multi-monitors Phone: Conference (multi-line) phone lines Customer Service: Knowledge of customer service principles and practices, proper phone and email etiquette, knowledge to identify and escalate situations requiring management attention, knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking, efficient communication with high-level individuals, attention to detail in verbal and written work, effective listening skills, knowledge of customer service confidentiality Other: Ability to move from task to task amid interruptions while maintaining a high level of accuracy; ability to follow-up and keep track of delegated tasks; ability to understand and follow documented procedures; ability to work effectively as a member of a support team

Skills Preferred:

Phone: CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish/ English), preferred.

Experience Required:

Minimum of one year experience in assisting customers in a call center setting. Experience with high-stress situations and autonomous public-solving skills.

Experience Preferred

Preferred, two years of working within the field of customer service and/or prior experience utilizing an automated call management/ problem tracking system in accomplishing job responsibilities.

Education Required

Associate's degree, or higher.

  • Trauma Support Specialist

    2 weeks ago

    Phoenix, United States Child & Family Support Services Full time

    **Come join us for a rewarding career **working with young people by helping them **overcome their individual challenges **and **recognizing their full potential**. The **Direct Support Specialist** is the perfect position for a determined paraprofessional, caregiver, social worker or behavioral health professional looking for an exciting opportunity to...

  • IT Support Specialist

    3 days ago

    Phoenix, United States Empereon Constar Full time

    Support Specialist I Support Specialist I Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responsible for shipping and receiving of user equipment. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. While document processing all department...

  • Desktop Support Specialist

    3 weeks ago

    Phoenix, United States Monster Beverage Corp Full time

    Responsible for installation and maintenance of desktop and laptop systems, including operating systems, application installations, upgrades and repairs Documentation of all Add Move and Change processes Ensures safety and privacy of business network Support Specialist, Desktop Support, Business Systems, Specialist, Support, Microsoft, Manufacturing,...

  • Technical Support Specialist

    1 month ago

    Phoenix, United States S.M.A.R.T. Full time

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the individuals who work...

  • IT Support Specialist

    1 week ago

    Phoenix, United States Embry Health LLC Full time

    **IT Support Specialist** * Phoenix, AZ * Full-Time * Embry Systems * IT Support Specialist **IT Support Specialist** Embry Health is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy,...

  • Support Specialist

    1 week ago

    Phoenix, United States Upgrade, Inc. Full time

    **Support Specialist** Phoenix / Operations / Full-time Upgrade is a fintech unicorn founded in 2017. In the last four years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $7 billion in affordable and responsible credit. Our innovative Upgrade Card combines the flexibility of a credit card with the low cost of an...

  • Helpdesk Support Specialist

    3 days ago

    Phoenix, United States Greenberg Traurig Full time

    Hybrid Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package. Position Summary - The Technical Support Specialist provides support for attorneys and...

  • Customer Support Specialist

    1 month ago

    Phoenix, United States S.M.A.R.T. Full time

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the individuals who work...

  • Customer Support Specialist

    1 week ago

    Phoenix, Arizona, United States Ryder System Full time

    Customer Support SpecialistPhoenix, AZ, USAReq #8562Friday, May 24, 2024AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYERJob Summary:The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate's the movement of freight via all modes...

  • Customer Support Specialist

    3 days ago

    Phoenix, Arizona, United States Ryder System Full time

    Customer Support SpecialistPhoenix, AZ, USAReq #8562Friday, May 24, 2024AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYERJob Summary:The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate's the movement of freight via all modes...

  • Client Support Specialist

    3 days ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support...

  • Client Support Specialist

    2 weeks ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide...

  • Client Support Specialist

    2 days ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide...

  • Client Support Specialist

    2 days ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support...

  • Operations Support Specialist

    1 week ago

    Phoenix, United States JCK Enterprises LLC Full time

    Job DescriptionJob DescriptionOperations Support SpecialistType: Full-TimeAbout Us: Pristine Auction is a leader in the online auction industry, specializing in autographed memorabilia, sports cards, and collectibles. We're known for our integrity, rapid growth, and commitment to a positive team environment. Role Overview: The Operations Support...

  • Operations Support Specialist

    2 days ago

    Phoenix, United States JCK Enterprises LLC Full time

    Job DescriptionJob DescriptionOperations Support SpecialistType: Full-TimeAbout Us: Pristine Auction is a leader in the online auction industry, specializing in autographed memorabilia, sports cards, and collectibles. We're known for our integrity, rapid growth, and commitment to a positive team environment. Role Overview: The Operations Support...

  • Certified Peer Support Specialist

    1 week ago

    Phoenix, United States Recovery Innovations Full time

    RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...

  • Certified Peer Support Specialist

    1 day ago

    Phoenix, United States Recovery Innovations Full time

    RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...

  • Employment Support Specialist

    2 months ago

    Phoenix, United States The Opportunity Tree Full time

    Job DescriptionJob DescriptionDescription:The Opportunity Tree Mission and VisionTo provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully embraces individuals with intellectual and...

  • Employment Support Specialist

    2 days ago

    Phoenix, United States The Opportunity Tree Full time

    Job DescriptionJob DescriptionDescription:The Opportunity Tree Mission and VisionTo provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully embraces individuals with intellectual and...