Business Support and Digital Specialist
2 weeks ago
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Requirements
High school diploma or general education degree (GED) required. Associate’s Degree preferred.
Minimum of one year of experience in digital banking, banking operations, bank customer service or digital support role in another industry required.
Knowledge of digital banking online account opening and payment systems, required.
Knowledge of commercial and consumer banking digital services, required.
Job Description
SUMMARY:
The Business Support Digital Specialist is integral in ensuring the efficient operation of our digital banking platform, and contributing to the growth and success of our online banking offerings. This individual will be instrumental in escalated internal support of our customers as they navigate the various digital capabilities that we bring to market. Provides expert support of WesBanco’s various digital services.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Ability to interact effectively across all levels of the organization, including senior management, branch network, other departments and vendors.
Ability to accurately follow instructions, multi-task, listen attentively.
Detail oriented with strong organizational skills.
Able to work independently and meet communicated deadlines.
Excellent verbal, written and presentation skills with the ability to define and solve problems.
Team player with a positive outlook
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintains substantial knowledge and experience in Digital Banking applications including online and mobile banking systems.
Performs various operational support duties relating to our digital services to provide optimal experiences for our customers.
Troubleshoots and problem solves complex customer issues via various communication channels.
Assists with work efforts assigned during acquisitions.
Participates in initiatives and projects within assigned area of responsibility.
Participates in testing of new functionality and documentation of test results in correlation with digital systems. May lead testing initiatives within assigned area of responsibility.
Serves as a liaison between the assigned business areas and third party vendors and Information technology (IT) resources in an effort to resolve escalated customer issues and ensure customer satisfaction. Is the first point of escalation for issues from digital team associates.
Opens and tracks support tickets.
Assists with training of digital banking associates related to digital banking systems.
Performs a variety of routine tasks related to digital services.
Other duties may be assigned.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
Knowledge of FIS digital platforms preferred.
-
Business Support and Digital Specialist
4 days ago
Wheeling, United States WesBanco Bank Inc. Full timeJob Title - Department Business Support and Digital Specialist - Business Support and Delivery Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Upper Ohio...
-
Desktop IT Support Specialist
4 weeks ago
Wheeling, United States Indeck Power Equipment Company Full timeIndeck Power, the largest single-source provider of steam power and hot water solutions, is seeking a full-time Desktop IT Support Specialist. This position is fully on-site at our Wheeling office.Job DescriptionReporting directly to the IT Director, the Desktop IT Support Specialist will be responsible for assisting users with any technology related...
-
Multimedia Designer/Marketing Specialist
1 month ago
Wheeling, United States AlignHR, LLC Full timeJob DescriptionJob DescriptionPrimary functions:Under the direction of the Director of Marketing and Communication, the Multimedia Designer/Marketing Specialist develops an acute understanding of Oglebay Institute and its members and patrons to plan and execute marketing activities. The successful candidate plays an integral role in branding and promoting...
-
Copper Splicer
1 month ago
Wheeling, United States Bold Business Full timeJob DescriptionJob DescriptionWe have an upcoming potential strike project in West Virginia and we are looking for Copper Splicers.This project is granted exclusively to Mercury Z. Available locations:- Bridgeport WV- Morgantown WV- Fairmont WV- Buckhannon WV- Poca WV- Wheeling WV- Huntington WV- Foster WV- Bluefield WV- Dr. Beckley WV- Parkersburg...
-
Accounts Receivable Specialist
2 weeks ago
Wheeling, United States Creative Financial Staffing Full timeAR Specialist - IMMEDIATE NEED! ABOUT THE COMPANY: Our client is a privately held upholstery and apparel firm and they are looking for an AR Specialist to join their dynamic team! They are in a huge growth mode, and so excited to grow their accounting team Employees have said things like "Management really supports their staff here. Fun place to work!"...
-
Supportive resources in Wheeling, IL.
2 weeks ago
Wheeling, United States Wyndy.com, Inc. Part timeThe Community Support Specialist plays a vital role in providing assistance and resources to individuals in need within Wheeling, IL area. In this position, you will be responsible for connecting community members with supportive services and resources available to them. You will collaborate closely with local organizations and agencies to identify and...
-
Travel Operations Specialist
3 weeks ago
Wheeling, United States International Aviation Services Full timeJob DescriptionJob Description THIS ROLE IS LOCATED IN WHEELING, IL. THIS IS A HYBRID ROLE. Job Title: Travel Operations Specialist Company Name: International Aviation Location: Wheeling, IL Work you’ll do: The Travel Operations Specialist is responsible for coordinating and managing the logistical aspects of travel arrangements for the principals. In...
-
Wheeling, United States Techlink Systems Full timeSkill :Digital : Adobe Experience PlatformAdobe large implementation AMS and Cloud Services, XML, HTML5, CSS, Deep understanding of Java, Java EE, ServletsMinimum Experience :10 - 20 Years As an Architect/ Manager you will be responsible for translating client content management requirements into technical designs which includes enterprise-level...
-
Travel Operations Specialist
4 weeks ago
Wheeling, United States International Aviation Full timeJob DescriptionJob DescriptionTHIS ROLE IS LOCATED IN WHEELING, IL. THIS IS A HYBRID ROLE. Job Title: Travel Operations Specialist Company Name: International Aviation Location: Wheeling, ILWork you’ll do:The Travel Operations Specialist is responsible for coordinating and managing the logistical aspects of travel arrangements for the principals. In this...
-
Administrative Assistant/sales Support
4 days ago
Wheeling, United States Handi-foil Corp Full timeHandi-foil Corp., the market leader in the manufacture, sale, marketing and distribution of disposable aluminum bake-ware, has an immediate opening for an _**Administrative Assistant-Sales Support **_to support our sales management team at our corporate headquarters in Wheeling, IL. This dynamic privately held company has been in business for 40 years and...
-
Business Systems Administrator
2 weeks ago
Wheeling, United States WHEELING UNIVERSITY Full timeJob DetailsJob Location Wheeling University - Wheeling, WV Position Type Full Time Education Level 4 Year Degree Travel Percentage None Job Shift Day Job Category Business Development Description Reporting directly to the Vice President of Finance and Administration, the Business Systems Administrator supports all aspects of the administrative enterprise...
-
Business Systems Administrator
4 days ago
Wheeling, United States WHEELING UNIVERSITY Full timeJob DetailsJob Location Wheeling University - Wheeling, WV Position Type Full Time Education Level 4 Year Degree Travel Percentage None Job Shift Day Job Category Business Development Description Reporting directly to the Vice President of Finance and Administration, the Business Systems Administrator supports all aspects of the administrative enterprise...
-
Media Sales Executive
3 weeks ago
Wheeling, United States Ohio Midland Newsgroup Full timeJob DescriptionJob DescriptionWELCOME TO THE RIVER NETWORKWe are currently seeking to hire one additional Media Sales Executive to join our team! You will be responsible for developing and selling marketing and advertising campaigns to new and existing customers. The River Network is the largest radio group in the Upper Ohio Valley covering over twelve...
-
Registration Specialist
4 weeks ago
Wheeling, United States WVU Medicine Full timePerforms a variety of administrative and clerical duties to manage patient registration and patient financial obligation. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school graduate or equivalent. 2. State criminal background check, and federal, if applicable, as required for state department of health (e.g. PA DOH, OH...
-
Field Experience Specialist
4 days ago
Wheeling, Illinois, United States National Louis University Full timeOverview: Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused...
-
Financial Analyst
3 weeks ago
Wheeling, United States Orrick Full timeOverviewOrrick currently has an excellent opportunity for a Financial Analyst in the Wheeling office. The Financial Analyst will have an active role in preparing monthly, quarterly and annual financial and operational reports for the firm and its business segments. Provide information and analysis on an ad hoc basis. Compile and enter quarterly forecast and...
-
Travel Nurse
2 weeks ago
Wheeling, United States °Nomad Health Full timeJob DescriptionNomad Health seeks an experienced Step-Down registered nurse for a travel assignment in WV.Take the next step in your healthcare career and join Nomad Health as a Step-Down travel nurse. As a traveler with Nomad, you get access to industry-leading pay, outstanding benefits, and our knowledgeable Nomad Navigator support...
-
Team Lead Data Services: Composition
2 weeks ago
Wheeling, United States MTW recruit Full timeDescription: The Team Lead is responsible for leading a team of programmers who use Quadient Inspire to develop complex variable programs based on customer specific business rules and requirements, and generating print ready file streams in PDF or IJPDS that will be printed on digital imaging and in-line presses. The position is responsible for removing...
-
Pharmacy Graduate Intern
2 weeks ago
Wheeling, United States Walgreens Full timeBasic Qualifications * Bachelor's degree in Pharmacy from accredited University outside the United States * Foreign Pharmacist Graduate Equivalency Certificate (FPGEC). * Intern permit/certificate issued by the respective Board of Pharmacy, if required. * Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within...
-
Conference Services Attendant
2 weeks ago
Wheeling, United States Oglebay Full timeSUMMARY: Sets up and tears down tables, chairs, audio visual and other miscellaneous equipment required for functions. Maintains cleanliness of function rooms, storage areas, and equipment following standardized procedures. Displays a willingness to learn audio-visual operational procedures and provide a superior guest experience. ESSENTIAL DUTIES AND...