Customer Service Specialist

4 weeks ago


MIAMI BEACH Florida, Miami-Dade County, FL, United States Santa Margherita USA Full time
Santa Margherita USA is seeking an experienced Customer Service Specialist to join the team.
The Customer Service Specialist will be part of the Operations Department, will work closely with the Supply Chain Manager and report directly to Vice President of Operations.

Key Job Responsibilities:
Reviewing and processing all incoming stateside orders and invoices, communicating with internal and external customers.
Supporting Direct Import as necessary.
Responsible for pending orders, transfers, returns.
Assisting with Inventory management.
Taking care of and updating allocations, following supervisors' decisions.
Reviewing sample orders and placement after screening with compliance department.
Planning/forecasting bailment purchases for MS along with the commercial team, processing and invoicing.
Reviewing and placing orders for Park Street, invoicing, items management in Park Street Navigator system.
Maintaining special discount calendar (SPA) upon Sales Directors 's indications
Responsible for breakdown and coding of monthly charges from the warehouse.
Taking care of Distributors system maintenance (ie: eRNDC)- for new items, vintages, pricing updates – when available.
Supporting and assisting Operations, all departments and the leadership team as part of SMUSA culture.
Ordering supplies, as necessary.
Other tasks as assigned by supervisors.

Desired skills and experience:
Previous experience in Customer Service
Ability to develop excellent product knowledge to assist internal and external customers.
Organized, customer and results oriented, team player.
Problem solver.
Strong attention to detail and accuracy.
Ability to meet deadlines and work in a fast-paced environment
Deep knowledge of the Microsoft Office Package: MS Excel and Power Point
Previous experience with ERP transition preferred.
Experience with SAP ERP a plus.

The position is immediately available.

Job category: General Administration and Other

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