Bilingual Banking English/Spanish Banking Customer Service Representative

1 month ago

Boca Raton Florida, Palm Beach County, FL, United States Teleperformance USA Full time
Category : Customer Service/Support

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • Bilingual English/Spanish
  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

  • Bilingual Banking English/Spanish Banking Customer Service Representative

    4 weeks ago

    Pembroke Pines, Florida, 33026, Broward County, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Banking Customer Service Representative

    1 month ago

    North Lauderdale, Florida, 33068, Broward County, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Healthcare Seasonal Sales- B&M

    4 weeks ago

    Boca Raton, Florida, 33431, Palm Beach County, FL, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our...

  • Licensed Cosmetologist

    2 weeks ago

    Boca Raton, Florida, Palm Beach County, FL, United States Sport Clips Part time

    Sport Clips Haircuts is Hiring Hair Stylists! Do What You Love. Love What You Do.JOB DESCRIPTIONOur salon located in the new Uptown Boca center is looking for talented managers and hair stylists who are passionate about cutting hair and making their clients look great! Our team is dedicated to exceptional customer service, working in a fun, positive...

  • Customer Service Representative

    2 weeks ago

    Marianna, Florida, 32446, Jackson County, FL, United States Classic Collision Full time

    Customer Service Representative Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart...

  • Physical Therapy Assistant PTA

    1 month ago

    Boca Raton, Florida, 33481, Palm Beach County, FL, United States Pinnacle Home Care Inc. Full time

    At Pinnacle Home Care, we are more than just a Medicare Certified and Florida Licensed Home Health Company. We're a team of award-winning dedicated professionals driven by a singular mission: Changing Lives Through the Art of the Experience. Our priority at Pinnacle Home Care is to cultivate a positive workplace atmosphere where every employee feels...

  • Retail Manager, Healthcare Food Service

    2 days ago

    Boca Raton, Florida, 33486, Broward County, FL, United States HHS Culinary and Nutrition Solutions, LLC Full time

    Baptist Health Boca Raton Regional Hospital Retail Manager - Healthcare Food Service Salary $80,000Retail Manager, Healthcare Food Service The Retail Manager manages the day-to-day operations of a retail environment to create a profitable cafe where hard-working hospital staff and families of patients can take a break and enjoy a nice meal. Lead a...

  • CT Technologist

    4 weeks ago

    Boca Raton, Florida, 33434, Palm Beach County, FL, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a CT Technologist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a CT Technologist, you will operate your assigned...

  • Sous Chef, Healthcare

    2 months ago

    Boca Raton, Florida, 33486, Broward County, FL, United States HHS Culinary and Nutrition Solutions, LLC Full time

    Sous Chef, Hospital Food Service Boca Raton Regional Hospital Salary 60,000.00Sous ChefSupport the healing journey for patients and their loved ones by delivering high-quality food service in a healthcare environment. Share your passion for your craft, respect for great food, and an appreciation for our chef-led philosophy. Responsibilities Build a...

  • Customer Service Representative

    1 month ago

    Hialeah, Florida, 33002, Miami-Dade County, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Hair Stylist

    2 weeks ago

    Doral, Florida, Miami-Dade County, FL, United States Sport Clips Part time

    Sport Clips Haircuts Doral is Hiring Hair Stylists! Do What You Love. Love What You Do.JOB DESCRIPTIONOur salon in Doral is looking for talented hair stylists who are passionate about cutting hair and making their clients look great! Our team is dedicated to exceptional customer service and building up a large client base, and the ideal candidate for this...

  • Charge Nurse RN Neuro Stepdown

    8 hours ago

    Atlantis, Florida, 33462, Palm Beach County, FL, United States HCA Florida JFK Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Charge Nurse RN Neuro Stepdown you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Florida JFK Hospital which is a part of the nation’s leading...

  • RN Emergency Department

    9 hours ago

    Loxahatchee, Florida, 33470, Palm Beach County, FL, United States HCA Florida Palms West Hospital Full time

    Description IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At HCA Florida Palms West Hospital our nurses set us apart from any other healthcare provider. We are seeking a(an) RN Emergency Department to join our healthcare family.BenefitsHCA Florida Palms West Hospital, offers...

  • Charge Nurse RN Neuro Stepdown

    8 hours ago

    Atlantis, Florida, 33462, Palm Beach County, FL, United States HCA Florida JFK Hospital Full time

    Description IntroductionHCA Florida JFK Hospital is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Charge Nurse RN Neuro Stepdown position and spend more time at the bedside with the patient.BenefitsHCA Florida JFK Hospital,...

  • RN Labor and Delivery PRN

    1 day ago

    Loxahatchee, Florida, 33470, Palm Beach County, FL, United States HCA Florida Palms West Hospital Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) RN Labor and Delivery PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida Palms West Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Palms West Hospital, offers a...

  • RN Operating Room PRN

    8 hours ago

    Loxahatchee, Florida, 33470, Palm Beach County, FL, United States HCA Florida Palms West Hospital Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Surgical Tech PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida Palms West Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Palms West Hospital, offers a total...

  • Registered Nurse PCU

    8 hours ago

    Loxahatchee, Florida, 33470, Palm Beach County, FL, United States HCA Florida Palms West Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse PCU you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Florida Palms West Hospital which is a part of the nation’s leading provider...

  • Registered Nurse Emergency Department

    8 hours ago

    Atlantis, Florida, 33462, Palm Beach County, FL, United States HCA Florida JFK Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse Emergency Department you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Florida JFK Hospital which is a part of the nation’s...

  • Registered Nurse Neuro Stepdown PRN

    8 hours ago

    Atlantis, Florida, 33462, Palm Beach County, FL, United States HCA Florida JFK Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse Neuro Stepdown PRN you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Florida JFK Hospital which is a part of the nation’s leading...

  • Registered Nurse Inpatient Rehab

    8 hours ago

    Atlantis, Florida, 33462, Palm Beach County, FL, United States HCA Florida JFK Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse Inpatient Rehab you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Florida JFK Hospital which is a part of the nation’s leading...