Collections Specialist

4 weeks ago


Canton OH, Stark County, OH, United States Dollar Bank Full time

Job Function/Purpose

Default Servicing is responsible for monitoring and tracking all assigned real estate secured consumer and mortgage accounts that are delinquent or in default as it relates to Collections, Loss Mitigation, Foreclosure, Bankruptcy, Eviction, Claims, and REO. The individual in this role must be able to detect and prevent any potential delays and make sound judgments on behalf of the bank, our investors and insurers according to their guidelines in order to avoid significant customer and/or collateral impact, potential monetary loss, potential regulatory and/or audit findings and complete all key tasks accurately and in a timely manner.

Qualifications

  • Business Degree or commensurate experience preferred. High School diploma or GED required.
  • Experience/training in consumer/mortgage default servicing preferred.
  • Prior collection experience preferred.
  • Knowledge of Sagent LoanServ servicing system helpful.
  • Strong time-management skills, ability to prioritize tasks, and coordinate multiple and changing priorities.
  • Must have excellent telephone, written, and verbal communication skills and demonstrate the ability to effectively communicate in a professional/personable manner.
  • Strong work ethic, detail oriented and possess analytical and problem-solving skills.
  • Must maintain confidentiality and professionalism with internal and external customer communications as well as related account and financial information.
  • Self-motivated to succeed both individually and as part of the default servicing team.
  • Working knowledge of FHLMC, FNMA, FHA, & VA default servicing advantageous.
  • Ability to work independently with minimal direction.
  • Promote a positive workplace supportive of company and departmental goals and objectives.
  • Proficient in Microsoft Office Suite.

Principal Activities/Objectives

  • Answers incoming borrower calls regarding delinquent loans.
  • Places out-bound calls to delinquent accounts in compliance with regulatory requirements and investor/insurer/guarantor requirements
  • Reviews system of record notes and documentation prior to placing out-bound customer calls regarding delinquent account status.
  • Negotiates and develops debt repayment terms/plans to cure delinquencies.
  • Compile and review all applicable data and documents to validate compliance within the collection processes and original loan file documentation.
  • Supports default referrals (loss mitigation/foreclosure/bankruptcy/eviction) and adherence to investor/insurer/CFPB guidelines.
  • Responds timely to all communication both verbally and written from GSE's, Attorneys, Investors/Insurers, Title Companies, and Borrowers.
  • Maintains compliance with all Bank policies and procedures.
  • Manages timely and accurate investor/insurer claim filings and investor billings.
  • Identify, analyze, and determine the borrower's ability and desire to maintain their loan account.
  • Supports strategy of maximizing all loss mitigation options with borrowers.
  • Reduces risk to the Bank by adhering to all regulatory requirements, investor/insurer guidelines, and state law including but not limited to collection notices, breach letters, state specific foreclosure notices and foreclosure affidavits.
  • Supports oversight and compliance of the loss mitigation process (processing, underwriting, closing) for loan workouts.
  • Maintains working knowledge of regulatory requirements, and investor/insurer guidelines related to default servicing including Collections, Foreclosure, Bankruptcy, Loss Mitigation requirements, and timeframes.
  • Other duties as assigned by management.

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time



  • Euclid, OH, 44123, Cuyahoga County, OH, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. In the RoleDeliver results related to individual and...

  • Collections Specialist

    16 hours ago


    North Canton, United States Emt Ambulance Full time

    Job Description: The Collections Specialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions. The Collections Specialist's role is to provide support to the Billing Department by taking incoming phone calls and answering billing questions, or...


  • Canton, OH, United States Dollar Bank Full time

    Job Function/Purpose Default Servicing is responsible for monitoring and tracking all assigned real estate secured consumer and mortgage accounts that are delinquent or in default as it relates to Collections, Loss Mitigation, Foreclosure, Bankruptcy, Eviction, Claims, and REO. The individual in this role must be able to detect and prevent any potential...


  • Canton, OH, United States Dollar Bank Full time

    Job Function/Purpose Default Servicing is responsible for monitoring and tracking all assigned real estate secured consumer and mortgage accounts that are delinquent or in default as it relates to Collections, Loss Mitigation, Foreclosure, Bankruptcy, Eviction, Claims, and REO. The individual in this role must be able to detect and prevent any potential...


  • Canton, United States Complete Staffing Solutions, Inc. Full time

    Job DescriptionJob DescriptionBilling and Collections SpecialistLocation: Canton, MA USAHours:Full time hoursMonday - FridayJob Duties: Collections and Billing experienceMonitor accounts to identify outstanding debtsInvestigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsTake actions to encourage timely...


  • Canton, United States Medical Information Technology, Inc. Full time

    Job Type Full-time Description Accounting Specialists, Customer Collections work with our customers to collect outstanding invoices, research issues delaying payments both in-house and directly with customers, clearly document problems, and evaluate the actions needed to gain resolutions. As a member of the Accounting team, your job would involve: Reviewing...


  • Canton, United States Reiser Full time

    Job DescriptionJob DescriptionBilingual Collections Customer Service Specialist (Spanish)Canton, MACOMPANYReiser has been a leading supplier of processing and packaging equipment solutions to the food industry for more than 60 years. During that time, the company has gained recognition for its high-quality equipment, innovative engineering, and outstanding...


  • Canton, United States Reiser Full time

    Job DescriptionJob DescriptionBilingual Collections Customer Service Specialist (Spanish)Canton, MACOMPANYReiser has been a leading supplier of processing and packaging equipment solutions to the food industry for more than 60 years. During that time, the company has gained recognition for its high-quality equipment, innovative engineering, and outstanding...


  • Canton, United States Premier-Fence LLC Full time

    Premier Fence is a dynamic construction firm committed to delivering exceptional building services across the retail, residential, commercial, and public sectors. Our projects range from small renovations to large-scale constructions, with a focus on excellence. **Key Responsibilities**: - Conduct credit checks on new clients and assess credit risk. - Set...


  • Canton, United States Pathway Caring for Children Full time

    Location: Canton, OH Job Type: Full Time About Pathway Caring for Children: Pathway Caring for Children is a nonprofit organization based in Ohio, United States. They specialize in providing a range of services for children and families in need, including foster care, adoption, mental health services, and behavioral health treatment. The organization is...


  • Canton, United States Pathway Caring for Children Full time

    Location: Canton, OH Job Type: Full Time About Pathway Caring for Children: Pathway Caring for Children is a nonprofit organization based in Ohio, United States. They specialize in providing a range of services for children and families in need, including foster care, adoption, mental health services, and behavioral health treatment. The organization is...


  • Canton, United States Pathway Caring for Children Full time

    Job DescriptionJob DescriptionLocation: Canton, OHJob Type: Full TimeAbout Pathway Caring for Children: Pathway Caring for Children is a nonprofit organization based in Ohio, United States. They specialize in providing a range of services for children and families in need, including foster care, adoption, mental health services, and behavioral health...


  • Canton, United States Pathway Caring for Children Full time

    Location: Canton, OHJob Type: Full TimeAbout Pathway Caring for Children: Pathway Caring for Children is a nonprofit organization based in Ohio, United States. They specialize in providing a range of services for children and families in need, including foster care, adoption, mental health services, and behavioral health treatment. The organization is...


  • Middleburg Heights, OH, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.   Deliver results related to individual and branch...


  • Cincinnati, OH, United States Wallick Communities Full time

    We are currently seeking a qualified experience Leasing Specialist at Villages at Roll Hill & Glen Meadows in Cincinnati, OH. Wallick Communities gives low-income families, single parents, and senior citizens a place called “home” – thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and...

  • Ipo Specialist

    6 days ago


    Canton, United States Computershare Full time

    This is a hybrid position primarily based in our Canton, MA office location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. **We give you a world of...


  • Canton, United States Verano Holdings Full time

    Job Summary The Extraction Specialist provides on-site support to the extraction operations within a cannabis cultivation facility. As an Extraction Specialist, you are responsible for the cannabis extraction process and the manufacturing of cannabis concentrates. Extraction Specialists may be cross-trained and asked to support other departments...


  • Canton, United States Wellstar Health Systems Full time

    Facility: Wellstar Medical Group Cardiovascular MedicineJob Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash...


  • Canton, United States Wellstar Health Systems Full time

    Facility: Wellstar Medical Group Cardiovascular MedicineJob Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash...


  • Canton, United States New England Life Care Full time

    NELC is rapidly expanding the number of hospitals it serves and is participating with its hospital members in the implementation of several new population health and disease management programs for which care is provided in the home. NELC is seeking talented staff to keep pace with our growth. New England Life Care is hiring a Full Time **Patient Financial...


  • Canton, United States BSC Industries, Inc Full time

    Accounts Payable Specialist Canton, MA **Requirements**: - High school diploma or equivalent; Degree in Accounting or related field preferred. - 2+ years of experience in accounts payable or related field. - Proficient in Microsoft Office Suite, particularly Excel and Word. - Experience with Epicor Prophet 21 is a plus but not required. - Strong attention...