Sr Prod Tech Support Eng

4 weeks ago

New Freedom Pennsylvania, York County, PA, United States Johnson Controls International Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer:

  • Competitive salary

  • Paid vacation/holidays/sick time- 15 days of vacation first year

  • Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

What you will do:

Our Sr Product Technical Support Engineer provides day-to-day technical support for Global Products to Field Sales & Service organization on a global basis via site visit, phone, or email. Primary focus will be the Americas. This position is not eligible for Visa sponsorship.

How you will do it:

  • Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.

  • Accountable for timely and high-quality product service literature and technical support case notes.

  • Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by, product, failed component, defect, and responsibility.

  • Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.

  • Technical Support Regional Manager provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level and will support key customer accounts as a technical resource to the branches.

  • Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.

  • Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Global Products chiller equipment. Must be aware of planning to provide global support.

  • Is a participant of the Product Development Process and can assist in defining and coordinate specifications for chiller systems.

  • Adheres to the Company's Code of Conduct and Business Ethics Standards.

  • Develop and maintain " a customer for life.”

  • Provide technical support to on-site audits of GP plants, suppliers, and customer sites if required.

  • Can represent the organization in planning programs to enhance our ability to maintain and grow the equipment business.

What we look for:

Required

  • Bachelor’s degree in engineering or a related Technical/Scientific field required and 8 years of technical experience with a knowledge of HVAC&R products OR 10 - 14 years of technical experience with a knowledge of HVAC&R products.

  • Must be able to analyze and solve complex product system problems.

  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software, Salesforce and E-mail.

  • Ability to travel domestically up to 30% and occasionally internationally.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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