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Service Line Specialist

4 months ago

Foster City California, San Mateo County, CA, United States Cognizant Full time

Not Applicable

Qualification:

MBA or Masters degree strongly preferred,Bachelor degree required

Responsibility:

Program Governance
  • Establishes, executes, and oversees program goverance (ie stakeholder management, communication ceremonies,benefits management,change management,scope management, etc).
  • Execution Excellence.
  • Establishes, executes, and oversees delivery estimation and planning (team resouce and timeline) across Cognizant organization (pursuit through sprints/PIs).
  • Metrics and Reporting.
  • Ensures tracking/measurment and progress against established measures and metics (eg bid vs did, SLA, and any other operational or contractual measures).
  • Operational Excellence.
  • Provides insights on improvements while ensuring adherence to operational best practices.
  • Drive for Results.
  • Drives optimal business value though scope management, change management, communication ceremonies,etc.
  • Grow the Business.
  • Supports pursuits (and running them as a program) as required.
  • Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opprtunities for the client.
  • Client Relationship Management.
  • Establishes and builds relationships with client and other stakeholders for the program.
  • Managing Teams.
  • Leads team by supporting and driving career growth,personal/ team development, well being, diversity and inclusion.
  • Community Development.
  • Leads and personally contributes to the continous improvement of the program management guild and community (best practices, networking,standards,training,tools,etc).
  • Compliance.
  • Owns the activation(or instanciation)for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent.

Must Have Skills

  • AIA-Program Management

Good To Have Skills

  • Informatica MDM
  • Informatica