Member Support Specialist
4 days ago
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a Member Support Specialist you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
- Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
- All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
- Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
- Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
- Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you’ll need:
- At least 1 year of experience in high touch customer or patient facing roles
- Strong written and verbal communication skills
- Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
- A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Benefits designed to aid your health and wellness:
Taking care of you today
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Free One Medical memberships for yourself, your friends and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- Competitive salary: starts at $24/hour plus 1.25x differential for eligible extended hours
Protecting your future for you and your family
- 401K match
- Opportunity to participate in company equity programs
- Credit towards emergency childcare
- Extra contributions toward maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
This is a full-time role based in-person with our team and patients at offices in San Rafael, generally working in hour shifts, Monday-Sunday, between the hours of 7.30am and 9.30pm.
Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.
-
Member Support Specialist
2 weeks ago
Greenbrae, California, 94904, Marin County, CA, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Member Support Specialist
3 weeks ago
San Francisco, California, 94102, San Francisco, CA, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Speech Language Pathologist Assistant School
1 month ago
San Rafael, California, 94911, Marin County, CA, United States Epic Special Education Staffing Full timeABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today to join our family.POSITION...
-
Speech Language Pathologist School
1 month ago
San Rafael, California, 94911, Marin County, CA, United States Epic Special Education Staffing Full timeEpic Special Education Staffing is now offering a $2,000 sign-on bonus for a limited time for Speech Language Pathologists!ABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities...
-
Clinical Nurse Specialist
7 months ago
Oakland, California, California, 94617, Alameda County, CA, United States Alameda Health System Full timeSummary Role Overview: Under general direction, to evaluate and diagnose the nursing problems of patients; to direct appropriate patient care treatment, counseling and education of patients and their families; to assist nursing staff in the evaluation of patients and the provisions of nursing care; to provide interprofessional consultation; and to...
-
Clinical Nurse II
3 months ago
Oakland, California, California, 94602, Alameda County, CA, United States Alameda Health System Full timeSummary SUMMARY: Under general supervision, assists the radiologist and cardiologist in the Interventional Radiology/Cardiac Catheterization Lab in the performance of invasive procedures and provides a safe environment for the patient. The position shares responsibility in the acquisition and processing of state-of-the-art imaging as well as the...
-
Orientation and Mobility Specialist School
4 weeks ago
Redwood City, California, 94061, San Mateo County, CA, United States Epic Special Education Staffing Part timeABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today to join our family.POSITION...
-
Product Support Sales Representative
2 hours ago
San Leandro, California, 94577, Alameda County, CA, United States Pape' Kenworth Full timePAPE’ KENWORTH – BAY AREA REGION, CA PRODUCT SUPPORT SALES REPRESENTATIVE: Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is seeking a...
-
Associate Doctor, Endo
2 months ago
Sacramento, California, 95834, Sacramento County, CA, United States Western Dental & Orthodontics Full timeOverview: Sonrava Health is currently seeking a General Dentist/ Endodontist to join our team. If you are an experienced Endodontist looking for a flexible opportunity to provide top-notch care, this role offers an excellent platform to excel in your field.At Sonrava Health, we are dedicated to being a lifelong provider of dental services for our patients....
-
Associate Doctor, Endo
2 months ago
Bakersfield, California, 93309, Kern County, CA, United States Western Dental & Orthodontics Full timeOverview: Sonrava Health is currently seeking a General Dentist who specializes in Endodontics to join our Bakersfield offices. If you are an experienced Endodontist looking for a flexible opportunity to provide top-notch care, this role offers an excellent platform to excel in your field.At Sonrava Health, we are dedicated to being a lifelong provider of...
-
Associate Doctor, Endo
1 month ago
Tulare, California, 93274, Tulare County, CA, United States Western Dental & Orthodontics Part timeOverview: Sonrava Health is currently seeking a General Dentist who specializes in Endodontics to join our team in Tulare, CA. If you are an experienced provider looking for a flexible opportunity to provide top-notch care, this role offers an excellent platform to excel in your field.At Sonrava Health, we are dedicated to being a lifelong provider of dental...
-
Associate Doctor, Endo
3 weeks ago
Clovis, California, 93612, Fresno County, CA, United States Western Dental & Orthodontics Part timeOverview: Sonrava Health is currently seeking a General Dentist/ Endodontist to join our team in Clovis, CA. If you are an experienced provider looking for a flexible opportunity to provide top-notch care, this role offers an excellent platform to excel in your field.At Sonrava Health, we are dedicated to being a lifelong provider of dental services for our...
-
Associate Doctor, Endo
3 weeks ago
Redding, California, 96002, Shasta County, CA, United States Western Dental & Orthodontics Part timeOverview: Sonrava Health is currently seeking a General Dentist/ Endodontist to join our team in our Redding and Chico, CA regions. If you are an experienced provider looking for a flexible opportunity to provide top-notch care, this role offers an excellent platform to excel in your field.At Sonrava Health, we are dedicated to being a lifelong provider of...
-
Personal Transportation Specialist
4 weeks ago
Eureka, California, Humboldt County, CA, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...
-
After School Behavior Interventionist
2 months ago
Irvine, California, 92606, Orange County, CA, United States Intercare Therapy Full timeGeneral information City: Irvine State: California Team Clinical Services Working time Part-Time Description & Requirements Description INTERCARE is now HIRING for AFTER SCHOOL positions in Orange County! ENJOY...
-
Exodontist
1 month ago
Fairfield, California, 94533, Solano County, CA, United States Western Dental & Orthodontics Part timeOverview: Exodontist**Earning Potential of $590K per year (based on experience)**We are seeking an Exodontist for our office in Fairfield, CA.. This is a fantastic opportunity for the right Exodontist!At Western Dental & Orthodontics, we are a Dental Home providing a lifetime of services for our patients. Exodontists, like you, support this idea by providing...
-
Exodontist
1 month ago
Sacramento, California, 95842, Sacramento County, CA, United States Western Dental & Orthodontics Part timeOverview: Exodontist**Earning Potential of $590K per year (based on experience)**We are seeking an Exodontist for our offices in the Sacramento and Rancho Cordova, CA region.. This is a fantastic opportunity for the right Exodontist!At Western Dental & Orthodontics, we are a Dental Home providing a lifetime of services for our patients. Exodontists, like...
-
Exodontist
3 weeks ago
Vacaville, California, 95688, Solano County, CA, United States Western Dental & Orthodontics Part timeOverview: Exodontist**Earning Potential of $590K per year (based on experience)**We are seeking an Exodontist for our offices in the Vacaville, CA region.. This is a fantastic opportunity for the right Exodontist!At Western Dental & Orthodontics, we are a Dental Home providing a lifetime of services for our patients. Exodontists, like you, support this idea...
-
Spa Service Expert
3 weeks ago
Rancho Mirage, California, 92270, Riverside County, CA, United States Marriott International, Inc Full timeAdditional InformationJob Number24201764Job CategorySpaLocationThe Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States, 92270VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our...
-
Managing Dentist
7 months ago
Fresno, California, 93727, Fresno County, CA, United States Western Dental & Orthodontics Full timeOverview: Our General Dentists perform a variety of preventative, restorative, endodontic, and surgical procedures that fall under the scope of general dentistry. We’re big on teamwork, so you’ll be working and growing with other dentists in your office and region to provide the best treatment for your patients. Plus, we bring the Board Specialists into...