Member Support Specialist

1 month ago


San Francisco California, San Francisco, CA, United States One Medical Full time

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As a Flex Member Support Specialist, you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. Our flex team members support multiple offices in a market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on:

  • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
  • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
  • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
  • Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
  • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

  • At least 1 year of experience in high touch customer or patient facing roles
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
  • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
  • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

Benefits designed to aid your health and wellness:

Taking care of you today

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free One Medical memberships for yourself, your friends and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: starts at $24/hour

Protecting your future for you and your family

  • 401K match
  • Opportunity to participate in company equity programs
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in-person with our team and patients at offices in San Francisco including Hayes Valley, Pacific Heights, Laurel Heights, and Cow Hollow offices, in 8 hour shifts scheduled between 7.30am and 6.30pm, Monday-Friday.

Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.



  • San Francisco, California, 94102, San Francisco, CA, United States Advantage Solutions Full time

    Stella Artois Brand Activation Manager (BAM) Employment Type: Full TimeDuration: 18 weeksLocation: San Francisco, CA Summary:Join the world-renowned Anheuser-Busch family, where passion meets innovation. We are seeking a dynamic and strategic Brand Activation Manager to drive brand presence, sales, and consumer engagement for the Stella Artois brand in San...


  • San Francisco, California, 94105, San Francisco, CA, United States Experis Full time

    Experis IT ManpowerGroup has partnered with a leading Global Multinational Professional Services company in the Huntington Beach, CA area for a Contract - Procurement Specialist role to assist their team. This is an on-site role. Industry: Professional Services company Title: Procurement Specialist Location: ONSITE– (Huntington Beach, CA) Duration: 12...

  • Oracle EBS Consultant

    4 weeks ago


    San Francisco, California, 94105, San Francisco, CA, United States Experis Full time

    Experis IT ManpowerGroup has partnered with a leading IT Co in the San Francisco CA area for an Application Developer (Oracle E-Business Suite (EBS) Technical Developer) role to assist their team. This is an Onsite role. Industry: IT Co Title: Application Developer (Oracle E-Business Suite (EBS) Technical Developer) Location:? San Francisco CA Duration: 6+...


  • San Francisco, California, 94101, San Francisco, CA, United States Advantage Solutions Full time

    Cutwater Brand Activation Manager (BAM) Employment Type: Full TimeDuration: 18 weeksLocation: San Francisco, CA Summary:Join the world-renowned Anheuser-Busch family, where passion meets innovation. We are seeking a dynamic and strategic Brand Activation Manager to drive brand presence, sales, and consumer engagement for the Cutwater brand in San francisco....


  • Greenbrae, California, 94904, Marin County, CA, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Support Specialist

    2 weeks ago


    San Diego, California, 92189, San Diego County, CA, United States Ro Health, LLC Full time

    #LI-jobpost Ro Health is one of the fastest-growing staffing companies in the nation, to continue our record growth we need to hire the right people. This Support Specialist will work closely with Staffing Consultants to assist our providers with scheduling, customer service, case matching, and administrative tasks. This individual will foster...


  • Sunnyvale, California, 94089, Santa Clara County, CA, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Locum Physician

    3 days ago


    San Francisco, 94117, San Francisco, CA, United States Weatherby Healthcare Full time

    Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way. Call and speak to one of our consultants today for available dates and details.Must have active state licenseBC requiredCall, Weekend call, 24-hour shifts24 hour call coverage12 - 14 patients per dayEGD and colonoscopyCredentialing neededDEA neededPaid...


  • Mill Valley, California, 94941, Marin County, CA, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Associate Doctor, Endo

    2 months ago


    San Diego, California, 92105, San Diego County, CA, United States Western Dental & Orthodontics Part time

    Overview: Sonrava Health is currently seeking a General Dentist/ Endodontist to join our team in San Diego. If you are an experienced Endodontist looking for a flexible opportunity to provide top-notch care, this role offers an excellent platform to excel in your field.At Sonrava Health, we are dedicated to being a lifelong provider of dental services for...

  • Associate Doctor, Endo

    2 months ago


    San Bernardino, California, 92410, San Bernardino County, CA, United States Western Dental & Orthodontics Part time

    Overview: Sonrava Health is currently seeking a General Dentist/ Endodontist to join our team in the Inland Empire region. If you are an experienced provider looking for a flexible opportunity to provide top-notch care, this role offers an excellent platform to excel in your field.At Sonrava Health, we are dedicated to being a lifelong provider of dental...


  • Oakland, California, California, 94617, Alameda County, CA, United States Alameda Health System Full time

    Summary Role Overview: Under general direction, to evaluate and diagnose the nursing problems of patients; to direct appropriate patient care treatment, counseling and education of patients and their families; to assist nursing staff in the evaluation of patients and the provisions of nursing care; to provide interprofessional consultation; and to...

  • Clinical Nurse II

    3 months ago


    Oakland, California, California, 94602, Alameda County, CA, United States Alameda Health System Full time

    Summary SUMMARY: Under general supervision, assists the radiologist and cardiologist in the Interventional Radiology/Cardiac Catheterization Lab in the performance of invasive procedures and provides a safe environment for the patient. The position shares responsibility in the acquisition and processing of state-of-the-art imaging as well as the...


  • San Leandro, California, 94577, Alameda County, CA, United States Pape' Kenworth Full time

    PAPE’ KENWORTH – BAY AREA REGION, CA PRODUCT SUPPORT SALES REPRESENTATIVE: Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is seeking a...

  • Travel Nurse RN

    2 months ago


    Greenbrae, California, Marin County, CA, United States QS Nurses Full time

    QS Nurses is looking for the best of the best! We're here to help you accomplish your goals and your dreams.Our Recruiters provide personalized hands-on support throughout the process. They'll provide an experience that's simply unmatched in travel healthcare. We offer competitive pay packages, the convenience of weekly pay via direct deposit and...


  • Riverside, California, 92504, Riverside County, CA, United States Epic Special Education Staffing Full time

    ABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today! POSITION DESCRIPTIONEpic Special...

  • Physical Therapist

    6 days ago


    San Diego, California, 92126, San Diego County, CA, United States All Star Physical Therapy Full time

    Overview: Physical Therapist  - Outpatient“I work for All Star because of the team-based environment that is fostered within our clinic. We work very closely with each other, which allows patients to see multiple therapists if need be, while maintaining a good continuum of care.” - Allen Maskell, PT, DPT, CSCS Who We Are: Since 2013, All Star PT has...


  • San Bernardino, California, 92409, San Bernardino County, CA, United States Epic Special Education Staffing Full time

    ABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today to join our family.POSITION...

  • Nurse Practitioner

    3 days ago


    San Diego, California, 92123, San Diego County, CA, United States QTC Medical Group California Full time

    Who We Are: Leidos QTC Health Services and our affiliated medical professional corporations (“PCs”), including QTC Medical Group Inc., collaborate closely with government and non-government customers to address current and future program needs within the health services domain. In coordination with the PCs, we specialize in disability-focused medical...


  • Oceanside, California, 92058, San Diego County, CA, United States Leidos Full time

    Description Leidos is hiring licensed behavioral health professionals to join our Adult Military and Family Life Counseling (MFLC) team to support Camp Pendleton, Ca.Join the mission to support U.S. military service members and their families as they work through important military life adjustments while serving their country. The Adult Military and Family...