Front Desk Agent PM Shift
3 days ago
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:
SpringHill Suites Chandler
225 N. Metro DriveChandler, AZ 85226 Overview:The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
3 days ago
Phoenix, Arizona, 85008, Maricopa County, AZ, United States Holiday Inn & Suites Phoenix Airport North Part timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk and Shuttle Driver
2 weeks ago
Mesa, Arizona, 85212, Maricopa County, AZ, United States Marriott International, Inc Full timeAdditional InformationFull time, Open Availability, Valid Arizona driver's license neededJob Number24200963Job CategoryRooms & Guest Services OperationsLocationFour Points by Sheraton at Phoenix Mesa Gateway Airport, 6850 E Williams Field Road, Mesa, Arizona, United States, 85212VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management...
-
Bellperson (Part-Time)
3 days ago
Paradise Valley, Arizona, 85253, Maricopa County, AZ, United States Scottsdale Plaza Resort Part timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Night Auditor
3 days ago
Mesa, Arizona, 85212, Maricopa County, AZ, United States Courtyard Phoenix Mesa Gateway Airport Part timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Relief Night Auditor
3 weeks ago
Scottsdale, Arizona, 85260, Maricopa County, AZ, United States La Quinta Phoenix - Scottsdale Part timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Security Agent
2 weeks ago
Scottsdale, Arizona, 85251, Maricopa County, AZ, United States Marriott International, Inc Full timeAdditional InformationJob Number24200892Job CategoryLoss Prevention & SecurityLocationW Scottsdale, 7277 East Camelback Road, Scottsdale, Arizona, United States, 85251VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit...
-
Travel Nurse RN
3 weeks ago
Phoenix, Arizona, Maricopa County, AZ, United States Triage Staffing Full timeTravel Nursing: Progressive Care Unit PhoenixLocation: PhoenixStart Date: 8/19/2024Shift Details: 12H Nights (7:00 PM-7:00 AM) 36 hours per weekLength: 13 WEEKS 13 weeksApply for specific facility details.Stepdown/PCU RN
-
Cook
1 day ago
Phoenix, Arizona, 85054, Maricopa County, AZ, United States Marriott International, Inc Full timeAdditional InformationJob Number24202638Job CategoryRooms & Guest Services OperationsLocationResidence Inn Phoenix Desert View at Mayo Clinic, 5665 E. Mayo Boulevard, Phoenix, Arizona, United States, 85054VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...
-
At Your Service Operator
3 weeks ago
Phoenix, Arizona, 85004, Maricopa County, AZ, United States Marriott International, Inc Full timeAdditional InformationEvening Shift, Full Time, Rapid Response Agent experience preferredJob Number24196269Job CategoryRooms & Guest Services OperationsLocationSheraton Phoenix Downtown, 340 North 3rd Street, Phoenix, Arizona, United States, 85004VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and...
-
Lead Charge Nurse
2 months ago
Phoenix, Arizona, 85032, Maricopa County, AZ, United States Fresenius Medical Care Full timePOSITION FEATURES:$10,000 Sign on Bonus AvailablePURPOSE AND SCOPE:Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure quality patient care while maintaining cost-effective clinical operations in accordance with all...
-
Mobile Technician II
3 weeks ago
PHOENIX, Arizona, 85067, Maricopa County, AZ, United States Penske Truck Leasing Full time1041 N. 75th Ave Phoenix AZ 85043 Exciting New Road Tech Program! Position Summary: Penske Mobile Technician II will generally assist in the repair and diagnosis of major components or remove/replace major components at the direction of the PFM Asset Supervisor. Expectations include the ability to perform preventive ...
-
Travel Nurse RN
3 weeks ago
Sierra Vista, Arizona, Cochise County, AZ, United States Triage Staffing Full timeTravel Nursing: Progressive Care Unit Sierra VistaLocation: Sierra VistaStart Date: 12/23/2024Shift Details: 12H Nights (7:00 PM-7:00 AM) 36 hours per weekLength: 13 WEEKS 13 weeksApply for specific facility details.Stepdown/PCU RN
-
General Dentist
3 weeks ago
Tucson, Arizona, 85716, Pima County, AZ, United States Western Dental & Orthodontics Full timeOverview: WESTERN DENTAL/PERFECT TEETH HIRING TEMPORARY DENTISTS IN TUCSON, AZ Our established offices in Tucson welcomes dentists of all different experience levels to join our team. Here's a few reasons why dentists love to work with us: Doctors have Autonomy in creating treatment plans while providing direct care to their patients.Doctors report to...
-
Laundry Truck Driver
2 weeks ago
Tucson, Arizona, 85745, Pima County, AZ, United States Marriott International, Inc Part timeAdditional InformationPart time, PM ShiftJob Number24198455Job CategoryHousekeeping & LaundryLocationJW Marriott Tucson Starr Pass Resort & Spa, 3800 W. Starr Pass Boulevard, Tucson, Arizona, United States, 85745VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Pick-up and drop-off laundry at other properties using...
-
Front Desk Agent PM Shift
4 days ago
Chandler, United States Highgate Hotels Full timeThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Agent, Hotel, Office Agent, Operations, Shift
-
Front Desk Shift Supervisor
1 week ago
Chandler, United States Gila River Resorts & Casinos Full timeClosing Date: November 27, 2024 at 4:00 PMPay Rate: $21.00 per hour This position has leadership and responsibilities for the Front Desk operations and staff. Ensures all guest service agents are providing exceptional guest services and performing the primary duties of check in/out to the expected standards while actively participating in those duties. This...
-
Front Desk Supervisor
3 weeks ago
Chandler, United States Pyramid Global Hospitality Full timeMust have 2 years previous experience as a Front Desk Agent (Marriott preferred). This position requires open availability. This position will be AM, PM and Mid - Shifts. Position Summary: Assist staff with expediting problem payments (e.g., problems Front Desk, Supervisor, Service, Reservations, Retail, Hotel
-
Front Desk Team Member
4 minutes ago
Chandler, Arizona, United States Marriott Phoenix Chandler Full time**Job Summary**We are looking for a highly motivated and customer-focused Front Desk Agent to join our team at the Marriott Phoenix Chandler. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.The ideal candidate will have excellent communication...
-
Hotel Front Desk Agent
4 months ago
Chandler, United States Marriott Phoenix Chandler Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Desk Agent
2 months ago
Chandler, United States Element Chandler Fashion Cente Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Representative
4 weeks ago
Chandler, Arizona, United States MCR Hotels Full timeJob Title: Front Desk AgentDescription:The Front Desk Agent at MCR Hotels is responsible for providing exceptional guest experiences while ensuring seamless administrative operations. This role requires a positive attitude, a willingness to learn, and strong communication skills.Key Responsibilities:Provide attentive and courteous service to guests prior to...
-
Front Desk Agent
2 days ago
Phoenix/Arizona/US Holiday Inn & Suites Phoenix Airport North Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Agent Full Time 3 to 11pm
6 months ago
Chandler, United States SpringHill Suites Chandler Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Agent Full Time 3 to 11pm
2 months ago
Chandler, United States Residence Inn Chandler Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Full Time Reservation Agent
2 months ago
Chandler, United States U-Haul Full timeU-Haul - [Front Desk Agent / Night Auditor] As a Reservation Agent at U-Haul, you'll: Direct incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation; Monitor current competitor rates and maintain inventory records; Update, review, and audit inventory reports; Answer customer inquiries...Hiring Immediately >>
-
Hotel Front Desk Supervisor
6 months ago
Chandler, United States Marriott Phoenix Chandler Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Sales associate/Front desk
4 months ago
Chandler, United States Xponential Fitness LLC Full timeThe Sales Manager will oversee all studio sales functionality REQUIREMENTS: 2 years of fitness sales or relevant sales experience preferred Confident in generating personal sales and training Sales Reps Ability to manage and drive multiple revenue st Sales Associate, Front Desk, Sales, Associate, Studio, Sales Representative, Instructor
-
Night Auditor
6 days ago
Chandler, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Everhome Chandler Fashion Center [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit...
-
Help Desk Support Specialist
2 months ago
Chandler, United States TEKsystems Full timeJob DescriptionJob DescriptionTop Skills' Details1. Phone support experience (Call center or help desk or others)2. Tech support capabilities3. Experience working with a ticketing tool for documentation would be ideal Secondary Skills - Nice to Havestechnical supportcustomer servicephone supportticketing systemJob DescriptionWells Fargo is looking to...
-
Guest Services Rep Part
2 months ago
Chandler, United States Extended Stay Full timeExtended Stay - 2055 W Chandler Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...
-
Help Desk Support- RTO
2 months ago
Chandler, United States TEKsystems Full timeJob DescriptionJob Description12 month contractRemote in AZTop Skills Details1. Phone support experience (Call center or help desk or others)2. Tech support capabilities3. Experience working with a ticketing tool for documentation would be idealDescriptionThe client is looking to bring on a group of Tech Support Agents to assist with their return to office...
-
Front Desk Associate
1 month ago
Chandler, Arizona, United States Gila River Resorts & Casinos Full timeWe are seeking a highly skilled Guest Service Agent to join our team at Gila River Resorts & Casinos. In this role, you will serve as the primary point of contact for our hotel guests, ensuring a exceptional experience from arrival to departure.Key Responsibilities:Provide exceptional customer service to guests during each interaction, ensuring a...
-
Guest Services Agent
1 month ago
Phoenix/Arizona/US Hilton Phoenix Airport Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Dental Receptionist
2 months ago
Chandler, United States Princess Dental Staffing Full timeGateway Family Dentistry is a general family dental office located in Chandler and is excited to offer the position of dental front office on our amazing team! • Honesty, integrity, kindness, and a strong work ethic • Willingness to help out wherever needed • Excellent customer service skills • Great phone presence and energy and outstanding phone...